New Training: Unified Contact Center Express (UCCX)

In this 87-video, entry-level training, CBT Nuggets trainer Lalo Nunez covers the knowledge network administrators need to configure a Unified Contact Center Express (or UCCX), Cisco’s contact center in a box, and ensure all your calls and messages go where they belong.

Unified Contact Center Express (UCCX) Training

This entry-level Deploying Unified Contact Center Express (UCCX) training prepares network administrators to configure UCCX, Cisco’s contact center in a box, and ensure all your calls and messages go where they belong.

Cisco’s Unified Contact Center Express (UCCX) is a powerful tool for queuing and distributing calls throughout a wide network, and this course provides training on how to maximize its efficiency. 

A network administrator with this training won’t be intimidated or overwhelmed by the different integrations, options or configurations of the “contact center in a box”. You can be the person responsible for enhancing your contact center efficiency and simplifying everyone’s administration tasks with this training.

For supervisors, this Cisco training can be used to onboard new network administrators, curated into individual or team training plans, or as a Cisco reference resource.

The 15-part series covers topics such as providing secure customer interactions for up to 400 users, configuring automated call distribution so that incoming calls reach their destinations, and optimizing multimedia interactions for customers and users.

Watch a video from the series: 

The skills that comprise this series include:

• UCCX: Installation of Unified Contact Center Express
• UCCX: Introduction to Unified Contact Center Express
• UCCX: Creating a basic script
• UCCX: Creating a script with a menu option
• UCCX: Specifying Business Hours within your script
• UCCX: Using Subflows for Business Hours and Holiday Check
• UCCX: Certificate and Resource Management
• UCCX: Routing calls to agents and Cisco Finesse
• UCCX: Customizing the Cisco Finesse Desktop
• UCCX: Customizing the Cisco Finesse Desktop
• … and more

This training includes:

•  13 hours of training
• 87 videos

Start learning Unified Contact Center Express today!