This course covers everything you need to know to design, implement and operate a Cisco Unified Contact Center Express system. Starting with a basic introduction to the concepts of collaboration technologies, this course progresses to the technical details of implementation while giving you as much practice as you need inside virtual simulations configuring UCCX.
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24 HOURS OF TRAINING
0 VIRTUAL LABS
0 PRACTICE EXAMS
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Unified Contact Center Express (UCCX) FAQs: Cost, Training, Value
This course is for junior IT professionals looking for a niche in the IT career field as well as new collaboration technicians looking to master the Cisco hardware and software that makes collaboration networks possible. Whether you need to plan a UCCX system for work or want to be prepared to, take this course.
Yes, this course on planning and deploying a Cisco Unified Contact Center Express system is an excellent learning resource for preparing for Cisco certifications. Cisco Unified Contact Center Express deployment and management is an important topic on the entry-level CCT Collaboration and it's a part of the more advanced CCNP Collaboration.
The right Cisco certification after this course depends on how experienced you are with Cisco collaboration technologies and why you need the certification. The CCT Collaboration is a good cert to aim for to demonstrate general familiarity with the collaboration career field – aim for CCNP Collaboration if you need a career-defining cert.
You should take this course if you need to manage a UCCX deployment for your company's network or if you'd like to be competitive for jobs in collaboration. Knowing how to plan, deploy and configure the UCCX is valuable job knowledge for any IT professional who supports a network that relies on phone calls.