Skill

UCCX: Routing calls to agents and Cisco Finesse

March 2022 with Lalo Nunez

  • Intermediate
  • 7 videos
  • 58 mins
Join Lalo Nunez as he reviews the Cisco Finesse desktop for both agents and supervisors.

He also modifies the previous script to route calls to an agent and discusses how to deal with a scenario in which there are no agents logged in.

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Lalo Nunez
Lalo Nunez
Trainer

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