UCCX: Routing calls to agents and Cisco Finesse
March 2022 with Lalo Nunez
- 7 videos
- 58 mins
He also modifies the previous script to route calls to an agent and discusses how to deal with a scenario in which there are no agents logged in.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers