UCCX: Customizing the Cisco Finesse Desktop
March 2022 with Lalo Nunez
- 6 videos
- 45 mins
Lalo configures Reason, Sign Out, and Wrap-Up codes along with Phone Books and Call Variables.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers