Skill

UCCX: Customizing the Cisco Finesse Desktop

March 2022 with Lalo Nunez

  • Intermediate
  • 6 videos
  • 45 mins
Join Lalo Nunez as he discusses how to customize the Cisco Finesse desktop for both agents and supervisors.

Lalo configures Reason, Sign Out, and Wrap-Up codes along with Phone Books and Call Variables.

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Lalo Nunez
Lalo Nunez
Trainer

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