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Microsoft Teams Training for Admins, Voice Engineers, and Users

Microsoft Teams courses that prepare administrators for MS-700, collaboration engineers for MS-721 and Teams Phone, and staff for the new Teams interface, so IT runs Teams with consistent policies and fewer help desk tickets.

4
Courses
619
Videos
74h
Total

Frequently asked questions about Microsoft Teams training

Common questions IT directors ask when evaluating Microsoft Teams training for their team.

Which roles and skill levels do these Microsoft Teams courses serve?

Microsoft Teams for End Users and Microsoft Teams (New Interface) are beginner courses for business staff, help desk, and Team Leads who coach colleagues. MS-700 fits IT administrators and Microsoft 365 support staff, and MS-721 fits collaboration engineers who already manage Teams and own voice, meeting rooms, or network readiness for real-time media.

Which Microsoft certifications do the courses prepare a team for?

Two courses prepare for Microsoft certifications: Microsoft 365 Certified: Teams Administrator Associate (MS-700) and Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721). Microsoft issues the certification; CBT Nuggets prepares the learner for it.

How should a Training Manager sequence Teams training across the organization?

Most organizations assign Microsoft Teams for End Users or Microsoft Teams (New Interface) broadly first to set a common baseline. Administrators then take MS-700 for policies, governance, apps, and compliance, and engineers responsible for Teams Phone, PSTN connectivity, and Teams Rooms devices follow with MS-721.

How much time does end-user Teams training take per learner?

Microsoft Teams for End Users runs about 10 sessions of roughly 45 to 50 minutes each, covering meetings, chat and channels, file collaboration, notifications, and mobile use. That load fits alongside regular work and works as a standard onboarding assignment.

How does this training support governance, compliance, and risk reduction?

MS-700 covers Purview audit logs, retention and threat policies, sensitivity labels, DLP, and Conditional Access, so Teams is run as a governed platform. MS-721 covers dynamic emergency calling and how to troubleshoot it, along with call routing and call quality monitoring to reduce voice outages.

How can IT leaders track team progress and show completion for audits?

Team reporting shows per-learner progress and completion, cohort and group views, and completion exports you can use as audit evidence. It also shows IT Trainerbot usage, including questions per member, top topics, and the training the answers came from.

Ready to standardize your team on Microsoft Teams?

Build consistent, certification-ready skills across your team.