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Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) Online Training

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UPDATED: March 14, 2025

Intermediate

Set up, manage, and optimize your Microsoft 365 communications environment. This course goes beyond standard Microsoft Teams training. You will learn how to configure, deploy, and administer Teams, Teams Phone, and key Teams Premium capabilities. Move from basic setup into advanced configuration options such as intelligent recap, live translation, and branded meeting experiences. With hands-on demos and walkthroughs, you’ll be designing secure, high-performance solutions that keep teams connected, all while yoou prepare for the MS-721 certification exam.

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What you'll learn with MS-721 training

Configure and manage Teams Phone calling plans and policies
Deploy and manage Teams-certified devices for voice and meetings
Configure Teams Premium features for intelligent meetings and AI-driven collaboration
Implement call routing and auto attendants
Monitor and troubleshoot call quality using analytics tools

MS-721 training FAQs

Is learning Microsoft Teams administration worth it?

Absolutely. Microsoft Teams is the de facto backbone of enterprise communication, and AI-driven features are evolving to make chat, meetings, calling, and collaboration easier and more responsive. This Microsoft Teams training goes far beyond the basics of Teams: you’ll get hands-on practice with designing and managing full-scale communication systems, giving you skills directly applicable to real hybrid workplaces and Teams premium features.

How much does the MS-721 exam cost?

The MS-721 exam costs $165 and you’ll have 100 minutes to complete it. You only get one shot at the MS-721 exam, which is why you’ll want to choose high-quality study materials that include hands-on demos and guided practice. With this MS-721 course, you can practice administering Teams and implementing Teams premium features, and be ready to pass on your first attempt.

Does knowing how to configure Teams premium features pay well?

Yes. Teams and Microsoft 365 are used (by some estimates) by four out of every five Fortune 500 companies. When those organizations invest in Teams Premium, they need experts who can maximize its value. Learn to optimize collaboration, and manage devices effectively to earn top-tier communications salaries.

Is the MS-721 exam hard?

The MS-721 exam can be challenging, but it’s manageable with the right preparation. Not only does the certification exam cover real-world planning, configuration, and troubleshooting in Teams, but it also tests vocabulary and familiarity with Teams premium features. This Microsoft Teams training has walkthroughs, demos, and realistic scenarios that will ensure you understand both the theory and the real-world skills the exam measures.

Is this collaboration systems engineer course considered entry level?

Although this course could probably be understood by someone with little experience in the field, the Collaboration Communications Systems Engineer Associate certification definitely isn't considered an entry-level credential. This course builds on experience with Microsoft Teams and enterprise communications systems, and assumes familiarity with Microsoft 365 services. Individuals with no experience configuring, managing and troubleshooting Teams Phone may find the material of this course challenging.

Who is MS-721 training for?

This course is for IT professionals, collaboration specialists, and Teams administrators who manage enterprise communication systems. If you support hybrid work environments by optimizing Microsoft Teams, Teams Phone, and collaboration tools across an organization, this course is for you.

What our learners say

You constantly have to invest in training for your people.
Rick N. | CEO
Practice exams help you have an overview of your readiness. If you have failed a couple questions in one area, you can go back and work on them.
Harold M. | Network Administrator
Having access to on-demand labs that I could spin up instantly was very helpful. I didn’t have to have a home environment with a bunch of virtual machines spun up. Or worry about destroying things.
Brian V. | Monitoring Engineer

Study guide

Download the free MS-721 study guide to complete this course in about 42 hours.

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