New Training: Route Patterns, Route Lists and Route Groups

In this 8-video skill, CBT Nuggets trainer Lalo Nunez reviews and configures route patterns, route lists, and route groups. Gain an understanding of how route patterns direct CUCM to route calls that are not local to CUCM (such as the PSTN). Watch this new Cisco training.

Learn Cisco with one of these courses:

• Cisco CCNP Collaboration Core

• Cisco Unified Communications Manager Training

This training includes:

• 8 videos

• 47 minutes of training

You’ll learn these topics in this skill:

• Call Routing Concepts Intro

• Route Patterns

• Route Patterns Wildcards

• Route Groups

• Route Lists

• Route Patterns E1.64

• Route Pattern Wildcard Quiz

• Route Pattern Matching Quiz

What are Route Patterns?

The world of telephony services in the enterprise environment works a little differently than your cell phone or landline phone. Enterprise telephony systems are typically based on VoIP systems and utilize the business IT network to handle phone calls. That means that telephony systems need extra mechanisms and configurations to move calls, both internally and externally, to the proper places. There are a variety of mechanisms that handle this and one of those is route patterns.

Route patterns are rules that dictate how a call should be handled and routed in a network depending on the number dialed on the VoIP device.

For example, let's say that you dialed 9-1-555-555-1212 on your business phone.

The telephony system will use each of those numbers to route a call properly. In this case, the number 9 routes the call to the proper trunk. The number 1 tells the system that this call is a long-distance call. The rest of the numbers is a typical phone number.

Call routes work in conjunction with call lists and call groups for a variety of functions. For example, if you need to route a call to a customer service rep in your business, the system can be configured to do this with a specific route pattern. Let's say that you don't need a specific customer service rep – any representative will do. The system can use route patterns, call lists, and call groups to route your call to every customer service rep in the business.