New Training: Interacting Professionally with Customers

In this 7-video skill, CBT Nuggets trainer Simona Millham teaches you how to interact professionally with customers. Learn how to improve your people skills in order to build rapport with customers and properly identify their needs. Gain the skills you need to communicate professionally with email, chat, and telephone conversations. And gain an understanding of strategies you can use to handle unhappy customers. Watch this new Professionalism training.

Learn Professionalism with one of these courses:

• Soft Skills for Business Training

• Demonstrating Professionalism Training

This training includes:

• 7 videos

• 39 minutes of training

You’ll learn these topics in this skill:

• Introduction: Why Does it Matter?

• Connecting with the Customer

• Listening to Customers

• Speaking to Customers on the Phone

• Being Professional with Email and Chat

• Handling Difficult Situations

• Review

How Customer Interaction Influences Selling Technology

Today, many organizations that are focused on selling technology forget one of the most critical aspects of business, the fact people do business with people they enjoy working with. Often, especially in technology sales, organizations may minimize the importance of soft skills such as interpersonal relations and overly emphasize the importance of technology acumen. In reality, technology acumen or one’s ability to learn the technology should set the bar for entry, but really organizations should be assessing how that individual will interact with customers.

By fielding candidates that are likeable, compassionate, and make a potential client feel heard and understood, they will inevitably increase the likelihood that employee builds lost lasting connections and relationships with potential clients, acting as a terrific representation of not only the technology being presented but also of the company as a whole.