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In this foundational professionalism skills training, Knox Hutchinson covers the soft skills objectives in the Core 220-1002 exam, which is one of two exams required to earn the CompTIA A+ certification.
IT may be all about the technology, but it’s also a service-based field as well. Even if you’ve left the help desk behind, you’re still dealing with people constantly. Your technical skills can carry you a long way in IT, but soft skills also matter. Conversely, if you are lacking in technical skills, but you provide an excellent customer service experience, you could actually outpace people who are doing a better job than you technically.
After finishing the videos in this professionalism training, you'll know how to behave and communicate in a professional manner. You’ll also gain an understanding of the use of techniques in communication, behavior, and professionalism in the workplace.
For IT managers, this professionalism training can be used for Core 220-1002 exam prep, onboarding new employees, individual or team training plans, or as a professionalism reference resource.
Demonstrating Professionalism: What You Need to Know
This CompTIA A+ training covers Core 220-1002 soft skills exam objectives, including these topics:
- Understanding the fundamentals of relationships in the office
- Identifying soft skills related to professionalism
- Communicating clearly, with respect
- Representing yourself and your positions without disrespecting others
- Behaving professionally and demonstrating professionalism
Who Should Take Demonstrating Professionalism Training?
This Demonstrating Professionalism training is considered foundational-level professionalism training, which means it was designed for everyone. This Demonstrating Professionalism course is valuable for new or experienced professionals.
Workplace skills user training. If you’re a non-technical professional, no matter the industry, you’re probably well familiar with the need for soft skills in business settings. If you attend any meetings, have conversations during work, or plan and coordinate anything with co-workers, then you know that demonstrating professionalism can set someone apart from their peers and all but guarantees that they’re trusted. This training in demonstrating professionalism will equip you with the basics of all these soft skills.
New or aspiring IT professionals. If you’re just starting out in your career, you may be surprised how beneficial soft skills training can be in advancing a career. What elicits eye rolls from some can lead to promotions in others: the ability to disagree with civility, set an excellent example, work hard, and respect others. This training in demonstrating professionalism will help you see the ways you can set yourself apart from peers with your professionalism and excellence.
Experienced professionals. If you’ve been working in the IT field for a few years — in a technical or non-technical role — you’ve almost certainly encountered times when everyone demonstrating a bit of professionalism would’ve helped solve a problem, hold a meeting or just make a pleasant work environment. This training helps to identify how to demonstrate professionalism, a surprisingly effective way of creating productive work environments and setting a happy, healthy example for others to follow.