New Skills

New Training: Cisco Collaboration: Configure Call Coverage

by Team Nuggets
New Training: Route Patterns, Route Lists and Route Groups picture: A
Published on May 14, 2021

In this 7-video skill, CBT Nuggets trainer Lalo Nunez reviews and configures call coverage within CUCM including Hunt Pilots and Call Queuing. Watch this new Cisco training.

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This training includes:

  • 7 videos

  • 46 minutes of training

You’ll learn these topics in this skill:

  • Translation Patterns and Transforms Intro

  • Digit Analysis

  • Translation Patterns

  • Transforms

  • SIP Route Patterns

  • Mobile and Remote Access

  • Transformation Quiz

What is a Hunt Pilot?

A hunt pilot is a CUCM (Cisco Unified Communication Manager) feature that allows you to route calls to a group of phones or directory numbers (DNs) that exist in a line group. They function in conjunction with hunt lists, which are lists of line groups that have been prioritized for incoming calls.

When someone places a call to a hunt pilot DN, the hunt pilot will attempt to direct it to the first line group defined in the hunt list. If no one in this group takes the call, it will then try the next line group in the list, and it will continue doing this until the call has been answered.

Hunt pilots are not restricted to line groups that exist in the same partition or calling search space. It can distribute calls to any line group in a hunt list.

A CUCM Subscriber can support a maximum of 100 hunt pilots with call queuing enabled per node.

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