New Training: Troubleshooting Methodology
In this 6-video skill, CBT Nuggets trainer Anthony Sequeira teaches you about the network troubleshooting methodology. Watch this new networking training.
Watch the full course: CompTIA Network+
This training includes:
- 6 videos
- 26 minutes of training
You’ll learn these topics in this skill:
- Troubleshooting Methodology: A Network Troubleshooting Methodology
- Troubleshooting Methodology: Identify the Problem
- Troubleshooting Methodology: Establish a Theory of Probable Cause
- Troubleshooting Methodology: Test the Theory to Determine the Root Cause
- Troubleshooting Methodology: Establish a Plan of Action to Solve the Problem
- Troubleshooting Methodology: Problem Solving, Verification, and Documentation
The 7 Steps of Troubleshooting a Network Problem
Troubleshooting a network problem is a 7-step process that consists of the following:
- Identifying the problem, by gathering information, duplicating the problem, questioning users, identifying the symptoms, determining if anything has changed and defining individual problems clearly.
- Developing a theory regarding the cause of the problem based on the data that you have collected.
- Testing and confirming your theory by using tools that are available to you.
- Coming up with a plan of action that addresses the network issue(s) that you have confirmed.
- Implementing the solution outlined in your plan, either by yourself or in coordination with others who have the skills required to implement your plan.
- Verifying that you have implemented your solution correctly by properly testing it.
- Documenting each step of the process, so that you and others will be able to quickly identify and solve similar issues if they occur in the future.