Skill

UCCX: UCCX and external databases

March 2022 with Lalo Nunez

Join Lalo Nunez as he demonstrates the creation of a script that reaches out to an external SQL database to retrieve data.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Overview (0:18)
2. Intro: UCCX and external databases (0:57)
3. Install drivers to access external databases (6:38)
4. Configure our DataSource (6:38)
5. Create our Database Lookup subflow (11:59)
6. Incorporate Database lookup in our main script (19:58)
7. Conclusion (0:04)

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