Skill

UCCX: UCCX and external databases

March 2022 with Lalo Nunez

Join Lalo Nunez as he demonstrates the creation of a script that reaches out to an external SQL database to retrieve data.

Videos in this skill

1. Intro: UCCX and external databases (0:52)
2. UCCX and external databases (5:50)
3. Install drivers to access external databases (5:35)
4. Configure our DataSource (6:18)
5. Create our Database Lookup subflow (11:35)
6. Incorporate Database lookup in our main script (19:35)

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