Skill
UCCX: Priority Queuing and other scripting techniques
March 2022 with Lalo Nunez
- Intermediate
- 5 videos
- 57 mins
Join Lalo Nunez as he walks through some additional script techniques, including Priority Queuing, sending emails within scripts, and configuring scripts to give callers the option to opt-out and leave a voicemail while sitting in the queue.
He also covers the “On Exception Goto Step” and demonstrates how it should be configured.
He also covers the “On Exception Goto Step” and demonstrates how it should be configured.
Recommended Experience
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- None
- Network Administrators
- Network Engineers
Trainer