UCCX: Priority Queuing and other scripting techniques
March 2022 with Lalo Nunez
- 5 videos
- 54 mins
He also covers the “On Exception Goto Step” and demonstrates how it should be configured.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers