Skill
UCCX: Increment Step, Position in Queue and Estimated Wait Times
March 2022 with Lalo Nunez
- Intermediate
- 4 videos
- 49 mins
Join Lalo Nunez as he utilizes the Increment step to influence an action to be taken with a script.
He also configures playing a prompt to a caller that states their position in a queue or their estimated wait time.
He also configures playing a prompt to a caller that states their position in a queue or their estimated wait time.
Recommended Experience
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- None
- Network Administrators
- Network Engineers
Trainer