Skill

UCCX: Finesse IP Phone Agent

March 2022 with Lalo Nunez

Join Lalo Nunez as he configures the Finesse IP Phone Agent so users can log in to Finesse using their phone instead of a browser.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Overview (0:19)
2. Intro: Finesse IP Phone Agent (1:20)
3. Finesse IP Phone Agent (6:59)
4. Configure FIPPA Application user (5:28)
5. Configure Finesse IP Phone service (8:35)
6. Configure certificates for FIPPA (7:28)
7. FIPPA Demo (6:57)
8. FIPPA one button login (10:23)
9. Conclusion (0:04)

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