Skill

UCCX: CUIC and Agent Historical Reports

April 2022 with Lalo Nunez

Join Lalo Nunez as he reviews the data that is contained in server Agent-related Historical reports.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Overview (0:17)
2. Intro: CUIC and Agent Historical Reports (1:05)
3. Live Data Reports vs Historical Reports (7:47)
4. Agent All Fields Historical Report (14:20)
5. Agent Related Historical Reports (23:38)
6. Connection and Phone Failure Reason Codes (6:08)
7. Conclusion (0:04)

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