Skill

UCCX: Configure Callback within our script

April 2022 with Lalo Nunez

Join Lalo Nunez as he configures the Callback feature within the script for the Service Desk.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Skill Outline

1. Overview (0:17)
2. Intro: Configure Callback within our script (0:41)
3. Offering a Callback Option (4:00)
4. Create the Callback script (6:15)
5. Configure UCCX for Callback (11:01)
6. Configure our Service Desk script to offer Callback (16:21)
7. Complete our Service Desk script to offer Callback (17:33)
8. Conclusion (0:04)

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