New Skill

UCCX: Configure Callback within our script

April 2022 with Lalo Nunez

Join Lalo Nunez as he configures the Callback feature within the script for the Service Desk.

Videos in this skill

1. Intro: Configure Callback within our script (0:36)
2. Offering a Callback Option (3:39)
3. Create the Callback script (5:53)
4. Configure UCCX for Callback (10:39)
5. Configure our Service Desk script to offer Callback (16:00)
6. Complete our Service Desk script to offer Callback (17:26)
7. Testing callback (19:48)

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