Skill

UCCX: Agent Chat and Email

June 2022 with Lalo Nunez

  • Intermediate
  • 5 videos
  • 47 mins
Join Lalo Nunez as he reviews Agent Chat and Email within Cisco Unified Contact Center Express.

He also discusses utilizing the DevNet Sandbox to take advantage of pre-configured lab environments.

Recommended Experience
  • Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
Recommended Equipment
  • VMware Workstation or VMware ESXi
Related Certification
  • None
Related Job Functions
  • Network Administrators
  • Network Engineers
Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.
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Lalo Nunez
Lalo Nunez
Trainer

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