UCCX: Agent Chat and Email
June 2022 with Lalo Nunez
- 5 videos
- 45 mins
He also discusses utilizing the DevNet Sandbox to take advantage of pre-configured lab environments.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers