Skill
UCCX: Agent Chat and Email
June 2022 with Lalo Nunez
- Intermediate
- 5 videos
- 45 mins
Join Lalo Nunez as he reviews Agent Chat and Email within Cisco Unified Contact Center Express.
He also discusses utilizing the DevNet Sandbox to take advantage of pre-configured lab environments.
He also discusses utilizing the DevNet Sandbox to take advantage of pre-configured lab environments.
Recommended Experience
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- None
- Network Administrators
- Network Engineers

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