Skill

UCCX: Agent Chat and Email

June 2022 with Lalo Nunez

Join Lalo Nunez as he reviews Agent Chat and Email within Cisco Unified Contact Center Express.

He also discusses utilizing the DevNet Sandbox to take advantage of pre-configured lab environments.

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Videos in this skill

1. Intro: Agent Chat and Email (1:29)
2. How to use the Cisco DevNet Sandbox (8:27)
3. Discuss UCCX Web Chat (20:09)
4. Discuss UCCX Agent Email (11:55)
5. Discuss Additional UCCX features (3:30)

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