Skill
Microsoft Call Queues Options
with Lalo Nunez
- 7 videos
- 56 mins
Join Lalo Nunez as we explore the features and configurations of Microsoft Call Queues.
Trainer
Trainer
Skill Outline
- 1. Introduction (1:17)
- 2. Configure holidays for call queues (5:47)
- 3. Choose an appropriate call queue routing method (9:16)
- 4. Configure custom Music on Hold (MoH) (5:18)
- 5. Configure voice applications policies and Authorized Users (12:02)
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