Skill

UCCX: CUIC and Live Data Reports

April 2022 with Lalo Nunez

Join Lalo Nunez as he introduces CUIC and explores Live Data Reports for Agents and Supervisors.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Intro: CUIC and Live Data Reports (0:46)
2. Reports Intro (7:45)
3. Agent Live Data Reports (9:53)
4. Supervisor Live Data Reports (17:20)
5. CUIC Configuration (10:12)

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