UCCX: CUIC Application and Audit related reports
May 2022 with Lalo Nunez
- 7 videos
- 47 mins
Join Lalo Nunez as he reviews different applications and audits CUIC reports, and explains how to determine if an agent or customer terminated a phone call.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers