New Skill

UCCX: Cisco Finesse Administration

March 2022 with Lalo Nunez

  • Intermediate
  • 5 videos
  • 50 mins
Join Lalo Nunez as he further customizes the Cisco Finesse desktop for both agents and supervisors.

He configures Desktop Chat, Desktop Layout, and Workflows, and also configures the supervisor desktop to access the calendars that they can manage.

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Lalo Nunez
Lalo Nunez
Trainer

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