UCCX: Cisco Finesse Administration
March 2022 with Lalo Nunez
- 5 videos
- 50 mins
He configures Desktop Chat, Desktop Layout, and Workflows, and also configures the supervisor desktop to access the calendars that they can manage.
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- Network Administrators
- Network Engineers