Skill
Basic Automatic Call Distribution (B-ACD)
July 2024 with Lalo Nunez
- Intermediate
- 10 videos
- 44 mins
Join Lalo Nunez as we learn the fundamentals of Basic Automatic Call Distribution (B-ACD).
Trainer
Trainer
Skill Outline
- 1. Introduction (1:07)
- 2. Basic Automatic Call Distribution (B-ACD) on E-SRST (3:49)
- 3. B-ACD (Voice Hunt Groups) (3:04)
- 4. B-ACD (Obtaining the scripts and prompts) (5:55)
- 5. B-ACD Configuration (5:57)
- 6. Adding an additional option to our menu (3:20)
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