Service Management Online Training

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  • Keith Barker

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Service Management Online Training

In this entry-level service management skills training, Keith Barker covers the concepts and dimensions of service management, the service value system, general management practices, and technical management practices.

Service Management: What You Need to Know

For any project manager using this training, our service management course covers topics such as:

Who Should Take Service Management Training?

This service management training is considered manager-level training, which means it was designed for project managers. This values and services skills course is valuable for new IT professionals with at least a year of experience with service management and experienced project managers looking to validate their skills.

Skills You'll Learn in this Course

Service Management Key Concepts

Entry 34 mins7 videos

Four Dimensions of Service Management

Entry 23 mins6 videos

Service Value System

Entry1 hr 8 mins13 videos

General Management Practices

Entry1 hr 7 mins15 videos

Service Management Practices

Entry1 hr 35 mins18 videos

Technical Management Practices

Entry 11 mins3 videos
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