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IT Service Management Online Course
Learn essential service management skills with this entry-level ITSM training by Keith Barker. Understand service management concepts, the service value system, governance, and continual improvement. Perfect for onboarding project managers, team training, or as a reference resource. Enhance your IT and business strategy skills with this comprehensive service management course.
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What you'll learn
- Understanding of service management concepts
- Creating and co-creating value
- Identifying providers, consumers, other stakeholders, and their relationship to products and services
- Integrating information and technology to company objectives
- Progressing iteratively with feedback
- Collaborating and promoting visibility
- Managing organizational change
- All aspects of change, problem, and process management
FAQs
What does it mean to define a service management system?
What is ITIL and what does it have to do with service management?
Who needs to know how service management works?
What are the 4 Ps of service management?
Who is this for?
This service management training is considered manager-level training, which means it was designed for project managers. This values and services skills course is valuable for new IT professionals with at least a year of experience with service management and experienced project managers looking to validate their skills.



What our learners say
Practice exams help you have an overview of your readiness. If you have failed a couple questions in one area, you can go back and work on them.
It feels like the best and the brightest people are training with you — and they are just hanging out with you and showing you the ropes.
Having access to on-demand labs that I could spin up instantly was very helpful. I didn’t have to have a home environment with a bunch of virtual machines spun up. Or worry about destroying things.
Download the free IT Service Management Online Course study plan to complete this course in about 5 hours.
Download study plan