Microsoft 365 Certified: Teams Administrator Associate (MS-700)

Teams often becomes the hub for chat, meetings, files, and calling before IT has governance in place. That leaves guest access, data sharing, and call routing configured inconsistently, with no one clearly responsible.

For IT leaders: This course prepares IT administrators, Microsoft 365 support staff, and help desk leads to run Teams as a governed platform. It covers:

• Compliance and data protection: Purview audit logs, retention and threat policies, sensitivity labels, DLP, and Conditional Access. Communication compliance and insider risk management require E5, A5, or G5 licensing.
• Rollout and change management: Advisor for Teams for planning deployments, licensing rules for guest versus external access, and team, meeting, and calling policies that change what users experience. Plan to communicate those changes before applying them.
• Operations and monitoring: PowerShell and Microsoft Graph for repeatable Teams administration tasks, including managing teams, members, and channels, plus usage reporting and troubleshooting for governance, security, and support investigations.

Time investment: Each skill runs about 45 minutes to just over an hour, so a learner can finish one per working session. Assign the full path to staff pursuing MS-700. Assign individual skills, such as calling or external collaboration, to staff who own those areas.

Knowledge-check questions in the course reinforce exam-blueprint topics. CBT Nuggets Playlists and Team Reporting let Team Leads sequence assignments and track progress toward certification.

IT teams complete this training to run Microsoft Teams as a governed, reliable business platform instead of a sprawl of ad hoc chats and meetings. The course works through real admin scenarios. Practitioners assess Teams network readiness, size bandwidth with Network Planner personas, protect sensitive content with Purview sensitivity labels and DLP, and manage Teams calling settings as part of the Microsoft 365 environment.

• Fewer call-quality escalations: Team Leads can plan network readiness against Microsoft bandwidth guidance and QoS settings. They can troubleshoot audio, video, and client issues using Teams admin guidance, role-based log detail, and lab-tested configuration changes.
• Stronger audit readiness: Practitioners learn to search Purview audit logs and apply retention and threat policies. They also run Entra access reviews so stale team memberships are removed on a schedule.
• Safer external collaboration: Admins learn the differences and licensing requirements of guest access, external access, and shared channels. With that knowledge, partners and vendors get the right level of access.
• Faster changes at scale: The course shows how PowerShell and Microsoft Graph handle bulk tasks, such as updating policies across large groups of user accounts, that would take far longer in the admin center.

The result for IT Directors is an organization ready to support company-wide town halls and frontline workers on mobile devices. Usage reports also show which apps are used, which go unused, and which may be risky.

Knowledge

• How Teams network requirements work, including Microsoft's bandwidth guidance for audio, video, and screen sharing, the port ranges used for signaling and media, and how Network Planner personas model expected load
• How Microsoft Purview supports compliance through audit logs, sensitivity labels, retention, DLP, communication compliance, and insider risk management, including the E5/A5/G5 licensing these features require
• The differences between guest access, external access, and shared channels, and the license requirements for internal and external users
• How Teams Rooms Basic and Pro licensing compare, and how configuration profiles apply to Teams devices
• When to use standard meetings, webinars, or town halls based on audience size and interaction needs
• When PowerShell or Microsoft Graph is a better fit than the Teams admin center for bulk administrative changes

Ability

• Validate network readiness by checking port usage and endpoint connectivity, including Test-NetConnection checks over port 443
• Create, publish, and apply sensitivity labels, and configure Defender XDR threat policies such as Safe Links, conditional access, and Entra access reviews for teams and groups
• Plan a Teams rollout with Advisor for Teams, using readiness assessments and Microsoft recommendations to guide teams, channels, chat, and app configuration
• Recommend extensibility options, such as adding a CRM dashboard to a channel tab, and manage app usage across the organization
• Configure phone numbers, voicemail policies, auto attendants, and call queues, then test call routing from start to finish
• Use Teams usage reports to review activity, app adoption, and storage, and troubleshoot client, audio, video, and Copilot issues, including clearing the Teams cache