Microsoft Teams Overview

0:00Welcome to the skill Microsoft Teams Overview. You're actually watching the first skill in the course, and the first thing we'll do is go over the MS721 exam. And before we jump into the exam topics or the exam blueprint, I want to spend a rest of the skill with an overview of some of these services that Microsoft Teams provides from the aspect of collaboration. Keep in mind that this first skill is strictly an overview. Later in the course, we're going to dive a lot deeper and configure so many items with their Microsoft Teams. Let's see what topics you and I recover in this skill.

0:31So first you and I will go over the MS721 exam. That being the Microsoft 365 Certified Collaboration Communications System Engineer Associate. I don't know about you, but some of these titles will gain longer and longer. So in that video, we'll see how we can find out information about the exam, how we can schedule it, how we can look at the exam topic. We also see once you achieve the certification, it's good for 12 months. But we'll also talk about the steps we have to take in order to renew our certification. Then we spend a rest of the skill looking at the overview of different Microsoft Teams topics.

1:06So we'll look at Team Meetings and Events. We'll also look at Teams Phones, Auto Attendance, Call Cues. The different Team Clients. We'll also take a trip to the Microsoft Store and take a look at Team Rooms along with Team Phones. If you find that you are quite familiar with these services already offered by Microsoft Teams, then you can sit back and watch this skill over a cup of coffee. And you can move on to a next skill where we start diving into these exam topics. So with that, I thank you for allowing me to be part of your journey. And I'll see you in next video.

1:36[BLANK_AUDIO]

0:00Welcome to the first video in the course Microsoft 365 collaboration communications system engineer in this video We're going to look over the exam how we can look at the blueprint of what's covered in the exam And also discuss how we can go about renewing a certification. Let's get started in that end So let's go straight to the source to Microsoft's page and Here we have the certification. They were going to cover The Microsoft 365 collaboration communication system engineer associate I don't know about you, but it's a lot of words to have an entitled We see that we have to demonstrate the skills to configure deploy monitor and manage Microsoft Teams phones meetings and certified devices So as we scroll down a bit So we see this is an intermediate certification And this exam really focuses on Microsoft 365 We also see the role here that this exam targets And we also see back to renew the certification either once a year or every 12 months More about and how you and I renew that certification shortly So scrolling down a bit more and here we see an overview of the different technologies that you and I are expected to know about So we have teams phone teams meetings teams premium We have co-pilot and how it interacts with teams along with team rooms and

1:19other certified and supported devices All right, so scrolling down a bit more We can see that we can schedule the exam we also see the current price at the time of this recording in US dollars and If we scroll down a little bit more So we see here that we have our study guide which is our blueprint or a document that we contain the topics that will be covered within the exam We also have our certification poster So clicking on the poster and here we see the different certifications that we can obtain from Microsoft So here we see they are divided into infrastructure data AI modern work for example or business applications or security Then we see that categories that apply to all these certifications in regard to fundamentals role-based or specialty So this would be a document that will bookmark or download Because throughout your career you may be interested in obtaining different certification from Microsoft So the Microsoft 365 collaboration communication system engineer also known as the MS7 21 Was under the modern work section and it's a role-based certification Now possibly you were with me James and Simone now here at CBT Nuggets as we

2:37went over the MS 700 certification And this exam had a section manage meetings and quality and Here we dove into managing meetings Looking at different policies at conference bridges Along with services and phone numbers for Microsoft Teams phone So this exam here might have given you your first exposure to the Microsoft collaboration environment So in this course they've been the MS7 21 you and I would dive deeper Alright, so going back to that previous page Let's go ahead and look at our study guide And here we can see more information about the exam which was updated recently Which at the time of this recording was a couple days ago?

3:24In fact, I did sit for the exam that very same day on July 22nd And I can say it's a very fair exam and my goal here is to help you do the same as the MS7 21 So scoring down a bit more. I want to look at the exam topics So I want to go to these skills at a glance here When we see the sections right here and some vendors like Cisco call you domains Microsoft Cosm skills Now we also see the percentages applied to each section And then we scroll down a little bit more. We see these subtopics. They are continuing within each skill and each section Now I will definitely copy and paste this into a document that you can access regularly Now you have keywords here like plan and recommend and some topics have other keywords And I scroll down a bit more Like configure and create But I've paid attention to the keywords as you're looking at the topics that are covered for this exam Now Microsoft also does a good job of telling you what change when the update the exam So in fact, I'm looking for the section where it tells you about the updates So in fact, they don't point them out directly, but here we can see skills

4:41measured prior to July 22nd Now if I scroll all the way back to the top which you see a section here For skills measured as of July 22nd So we can use the information to either determine what's no longer covered or what now is a new topic on the exam So so far we covered what the exams are about along with where you can find more information about the exam We also saw what we could find the exam blueprint or what's covered on the exam We also saw that we have to renew this verification every 12 months as far as prerequisites go So we should have some experience with Microsoft 365 and Microsoft Teams Along with some basic knowledge when it comes to networking Along with telecommunications voice-in video and identity and access management So this would be managing our user accounts with their Microsoft 365 R-back or role-based access control So now let's talk about how you and I would renew our certification So Microsoft actually has a nice renewal process You see that the renewals are actually free you heard me correctly. There's no clause to renew use of a vacation

5:57The only requirement is that we have to pass the online assessment before the certification expires Here we see some takeaways from the assessment is not your traditional jam Because it focuses on the latest technology changes The assessment is shorter compared to the exam. It's also open book And we can retake it as many times as we want Then it can be out there as if we have to wait 24 hours between retakes So we can see here that Microsoft really gives you every opportunity to renew your certification The one thing you have to do is take an assessment and really be knowledgeable on the latest technology changes So let's say we pass our exam on July 22nd 2024 Then since months pass by It will be January 22nd 2025 Microsoft would notify you via email You have six months to renew that certification So I would have up to July 22nd of 2025 to pass the assessment Then once I pass the assessment and renews my certification for an additional 12 months So in this video we had an overview of the certification We also took a look at where to find information like the exam blueprint

7:14And we also spoke about the prerequisites along with the renewal process [BLANK_AUDIO]

0:00So in this video we'll take a look at team meetings and events from a thousand for view. Later in the course we dive deeper and configure these items with their Microsoft Teams. For now it's simply a refresher on what Microsoft Teams meetings and events can do for us in our environment. Team meetings give us the opportunity to connect with either our coworkers to folks inside our organization or maybe folks outside our organization like maybe customers. So first we have scheduled our private meetings. Let's say this user here is in Manager.

0:32Maybe she needs to connect with a remote user on her team. Maybe she has a monthly meeting with her team and that meeting occurs every Tuesday of every month. We also have channel meetings. Maybe these employees here are project managers and they have a project management team channel. So we have the option within that team channel to get a schedule meeting or have the ability to have an unplanned meeting and just spin one up for everyone within that channel to join. We also have instant meetings. That's where this user may have a chat going with this user here about some document that they're working on. They have the ability within that chat to spin up a meeting immediately. Now you might have heard the term ad hoc meeting.

1:22This is a meeting that's not scheduled so it's unplanned or spontaneous. Now maybe you are in a support role when there's a system down or maybe a certain alert is received. You have to jump on on a conference bridge because in that scenario no one planned a scheduled meeting in anticipation of a hard drive going down on a server. So with teams meetings we can schedule one via your calendar. You have the ability to start a meeting via your team's channel or via a group chat.

1:58Now we also have breakout rooms. So here we have 12 people in the same meeting. So let's say this was a classroom environment where the teacher is giving the students a presentation by a certain topic then eventually we have to break out into these smaller groups. And this will allow these smaller groups to focus on the project that they're working on. It's very useful because all 12 people don't have to be in the same meeting trying to talk over each other as they discuss their own projects at the work now. So you may say this in an educational environment or maybe your employer gives workshops and maybe you are part of a workshop with team building so they break you up into smaller groups. Maybe we're having a brainstorming session.

2:47The one large group is being broken into smaller groups so they can better collaborate with each other. So maybe this is good for team meetings. So let's say initially we had a company wide meeting and now we have the network team broken out into a group, a server team into another group security along with this type. Once again this gives the individual teams their own space to talk about topics that pertain to them.

3:19We also have teams webinars and a webinar can also help to a thousand attendees . So we can go with a webinar in the event that we have to reach a large audience. So maybe we have a company wide meeting or maybe this is a public webinar. So here we could be showcasing a new widget that our company made. Now we have the option here to have live polls or maybe a question and answer session along with the ability to do surveys. But what if we need their larger space to hold a meeting? We have the option for teams to on halls. So we can see that we have the ability to have either 10,000 attendees or 20,000 attendees. We have the option to do 20,000 attendees. If we have the team's premium add on and we'll discuss team's premium in a later scale, we'll just know that 20,000 number is associated with the team premium add on.

4:19So a ton hall is really good when we have a small number of presenters and also we don't need any interaction by chat or voice conversation. In fact the attendees for this ton hall don't even enable their cameras or their microphones. The attendees will use the question and answer session to interact with the presenters or their meeting organizers. Next we have virtual appointments. So maybe this person here is attending a virtual appointment for a job interview. And these are the folks that would interview him for a job . So for virtual appointments we have the ability to schedule along with view and manage appointments and even have the ability to send out appointment reminders. You can even have a calendar here that can get folks the ability to book an appointment. So a job interview is one example of this, but maybe this could be used for health care. So doctors and therapists and other professionals can conduct a virtual appointment. Maybe you have a financial advisor. So here we can have a virtual appointment to discuss how you can invest your heart or money. Maybe it's for a

5:38legal consult. So possibly you had a life event occur and therefore you need to talk to a lawyer of some sort. But we can do so via a virtual appointment. So in this video we saw that many types of meetings that we could have with your Microsoft Teams. So once again this was an overview of the different ways that we can communicate and later welcome figure many of these elements within Microsoft Teams.

0:00Rhett and I will go over the Microsoft Teams phone which gives us a complete quality solution for our environment. Microsoft Teams phone is a cloud-based telephony solution. So users have the ability to make and receive calls from pretty much anywhere. They can do so by using a Microsoft Teams app. So with Teams phones, we have a quality solution along with other features like chat, video conferencing, along with function.

0:30So folks have the ability to use the type of functionality from the desktop, the laptop, the mobile devices, tablets and also team phones or team room devices. So let's explore different ways that we can use Teams phones. So one of them is Teams phones with calling plans. My calling plans are offered directly from Microsoft and we can subscribe to these calling plans. And a calling plan is something that we can subscribe to as an organization.

1:01Now since we are subscribing to a calling plan that's provided by Microsoft, there is no need for third-party providers. These calling plans include minutes that give us the ability to make our bound phone calls from our organization. So we have plans that offer us domestic calling and/or international calling. So with domestic calling, we're making phone calls within the same country that we reside in.

1:34Then with international calling, this involves making phone calls from our country to a different country. We also have access to voicemail, along with features like call transfer, call hold and call 40. We also have access to emergency calling, so these are calls for local services like for firefighters or the police or for medical services. We also have analytics and reporting capabilities.

2:05And then we have an option to pay as you go. So here the amount that we're being charged is based on the calls they're being made. What's nice about the calling plans is that there is no need for infrastructure in my environment. So I don't need the SPC, I don't need a contract with ITSP, it's all done through Microsoft. Now we also have operator connect. So normally if I wanted a connection to ITSP, I would have to set that up contact-wise, along with infrastructure wife through a third party.

2:42But instead of dealing with third party, I deal with Microsoft. But Microsoft has a list of approved telecommunication providers that I can deal with. Let's go ahead and check out a list of approved vendors through Microsoft. So you will see here this list is quite long. We have a long list of vendors that have been approved by Microsoft. So I can filter this list here, pay country. So let's say I pick the United States, you can see here, this is a long list of countries across the globe.

3:17So I pick US, the offer, I can choose from calling, conference center mobile, I'll do calling. So at this point, I have narrowed down my search for companies that I can use with operator connect. So we can see COTS businesses here, along with AT&T, Verizon should be here also, as we see right there. But the takeaway is that we can use one of these approved vendors to provide calling services directly to our team's phone users.

3:47We also have team phones mobile. Their users can make a receive phone call using their mobile device through the Microsoft Teams app. So here folks can use their existing mobile data plan or their Wi-Fi connection. Now we also have direct routing. So let's say in my case, I had a SPC or a system border controller. And I had a connection to an ITSP. Maybe I have infrastructure in place that has a support contract for so many years.

4:23So in my example, three years, and I cannot terminate that contract without paying a fee. Maybe I have a contract with the ITSP and also I have a contract with them for three years. Once again, my organization doesn't want to terminate that contract, but there's fees involved. So with direct routing, I can connect my SPC to Microsoft Teams. So I can use a feature there offer by Microsoft Teams, but for up on calls, I want to route a call outside of my environment.

4:54So here I'm using my existing infrastructure and my existing telecom provider to make up on calls. So maybe my company has a thousand full numbers and maybe integrating these full numbers for Microsoft Teams is a challenge for whatever reason. So direct routing once again allows us to use our own premises, infrastructure, and telecom provider for up on calls. Now we also have emergency calling. Now we teams really have dynamic emergency calling.

5:26What this means in the event is an emergency for whatever reason, because you could have users all over the city or state or country. Microsoft Teams phone will route that call to the appropriate emergency response team based on that user's location. Let's say this user is really in Tampa, Florida, but maybe for the weekend, I go to a conference in Miami, Florida, and if something happens where I need to acquire emergency services, when I make that call, dynamic emergency calling routes that call to the emergency response team in Miami, Florida, not Tampa, Florida.

6:05And it's super critical because for dealing with people's lives. Now that I make emergency calling, can also provide real-time location tracking that can be sent to emergency responders. So it's a great feature where some makes a call to emergency services, and for a reason they stop talking, maybe they fainted, we're able to track that user and provide the help they need. So in this video, you and I went over a Teams phone overview.

6:35You saw that Teams phone is a cloud-based telephony solution. We also saw that there are many ways to communicate with the outside world if we're recording plans, operate, reconnect, Teams phone mobile, or using direct routing. Once again, we dive deeper and configure some of these services, we live in the course.

0:00So in this video, we'll discuss auto attendance and call queues. Most of the time in our environments, when we have an incoming call, we want the destination to be someone so they can pick up the phone. Microsoft Teams gives us the additional flexibility to handle those incoming calls a little bit differently. We can use call queues and auto attendance. So let's dive in and see what these features are about. So auto attendance and call queues provide additional methods to handle incoming calls into our organization. Let's say you have a support team here. And they are the first interaction a customer would encounter would call in for support. Now what occurs if we have a scenario here where all four folks are currently on active call. And so then the next customer calls into our environment. How exactly would we be able to handle that call until a next available team member is ready to talk to that customer. So we call queues, we have the ability to place that call into a queue. And here, the caller can hear a custom greeting or maybe music on hold.

1:05Or maybe we can play back an estimated wait time to the caller setting an expectation of when they call probably or should be answered. So our caller is placed into this queue anytime the team members are all busy. So currently on an active call, maybe they're unavailable. So for whatever reason, they're not able to answer a call and call queues are perfect to handle situations where you have high call volume. So let's say two minutes pass by and this person becomes available. Then the caller is taken from that queue and then routed to that person who not can answer the call and interact with the customer. So we call queues with the Microsoft Teams. We have the ability to report on items such as the number of calls in queue, average wait time, how many calls were not answered or missed. So this would be performance metrics that apply to that queue. Now we also have auto attendance. Let's say these refocus here are responsible for taking calls for certain departments like sales, support and billing. Then we have this user here that simply has an extension. So with the auto attendance, when someone wants to call in to our environment, they will be provided with a menu. So this should be an automated

2:24menu. It will play a greeting and will provide the caller with some options that they can choose from. So maybe option one is for the sales department. Option two would be for support. Option three would be for billing. Then possibly we could give the option to dial by extension or dial by name. And also you could have option seven that may play prompt like the directions to your business or whatever message you want that call or here. So here someone could call into your environment, choose a certain option off your auto attended and then be routed to a department or to a certain individual by dying their name or their extension. This will reduce the workload for your staff because the call is being routed to the correct destination. And also it provides the caller a better experience because the caller can be routed once again to the correct destination when I've talked into two or three different people along the way being transferred every single time. So in this video, we discussed the functionality of auto attendance and call kids within Microsoft Teams. These two features give us additional methods and our incoming calls into our environment.

0:00So, next year, we'll discuss the different types of Teams clients that we can have in our environment. We'll find out that we have many ways to access Microsoft Teams either as well as physical device or through a browser. Let's get started and dive in. So, Microsoft Teams or clients can be split up into two groups. We have end-user devices along with other Team devices. So, first, we'll talk about desktops on laptops. Now, we have two flavors of the Teams desktop client. We have the classic version along with the new version.

0:34So, classic is our older interface and the new version, as you will guess by the name, is our newer interface. For Microsoft, claim that the new version has better performance, reliability, and enhanced security. So, this new version is the Team's desktop client that Microsoft will continue to improve on and enhance. So, in fact, let me show you a couple websites. So, here we have classic Microsoft Teams. In fact, here's a note that the new Microsoft Teams desktop client is now available.

1:08When we focus on, we support the operating systems. So, we have 32-bit and 64-bit versions of Windows. We have Windows Server, we have macOS, we also have Chrome OS, and also not noted here, you can also run it in minutes. So, if we take a look at the new Microsoft client and scroll down a bit. So, we can see new Teams is available for the Windows client, the Mac client, along with the web. Now, here what we don't see is any information for the Linux operating system.

1:41So, not to say it's not possible, but you have to run the web version via a supported browser. Also, let me take you to a different site here. At the time of this recording is July 25th, 2024, and if I scroll down a bit, first I want to point out that some of these timelines that we're about to discuss do not apply to certain accounts. So, GCC is the government community cloud. So, this could be a public sector or contractors that handle government data.

2:11We have GCC-H, which is government community cloud high. So, this would be your federal agencies, your defense contractors. We also have DOD, the Department of Defense. And you also could have EDU, which is for education, or special cloud. It is really focused on certain industries or those organizations that have special requirements. The takeaway being is to check your contract to ensure that these timelines either do or do not apply to you.

2:41So, if I scroll down a bit more, I want to show you that as of July 1st, 2024, which is already passed in my case, plastic teams will reach the end of support. And then I scroll down a little bit more. We'll get to a different section here for the unsupported operating systems. So, here we see 107.8 and 8.1. In the event you cannot update your windows to a higher version, we can see here that you can use a new Teams web app in a supported browser.

3:13And then we see another date here. It started in July 1st, 2025. So, in my case, a year from now, classic teams will start working on Windows 10 , along with older Mac operating systems. And once again, we have another reminder here, those users that cannot upgrade to new Teams on their devices can use a new Teams web app and a supported browser instead. So, our takeaway here is that there are two versions of the Teams that sub-cl imb, classic and also new. So, in many cases, you'll be running the new version unless you have a contract with Microsoft that allows you to run the classic version.

3:49Now, we also have the ability to run Microsoft Teams on our mobile devices. So, this could be phones or this could be tablets. But this definitely is a great option, especially if you don't have a desktop nearby. So, here we can still make calls. We can still chat with folks. We can attend our meetings. So, you would download the app for either your Android or your Apple device. We have to ensure that we're running the later versions of either Android or iOS software.

4:21Those are the flexibility of running Microsoft Teams on one of our supported browsers. This is all made possible via the WebRTC technology. And that's Web Real-Time Communication. And WebRTC allows for the communication in real time between our web browsers here, along with mobile applications without the need of additional software or plugins. So, those are the different ways that we can access Microsoft Teams from end- user devices.

4:52Now, we also have other team devices. We have Microsoft Teams Rooms. So, these are devices that are made for meeting rooms of different sizes. But here we have the complete meeting experience because we have audio. We have video and content sharing. We also have Teams Android phones. So, these are desk phones that run on an Android operating system and is optimized for the Microsoft Teams environment. We also have Microsoft Teams displays.

5:23So, here we have our all-in-one touchscreen devices. So, here we have a dedicated device with a full touchscreen that allows us to access our chats, our messages, our meetings and calls, all from a single screen. You and I will look at some of these devices that Microsoft has to offer in the following video.

0:00In the previous video, you and I had started to discuss Microsoft Team Rooms and Microsoft Team phones. So in this video, take a further look at some of these devices that we can use with Microsoft Teams. So here we see some of the devices that we can use with Microsoft Teams. And the beautiful part is that these devices can be managed from a single location, that being Teams admin center that you and I will look at later in the course. First, we have Microsoft Teams Rooms. So let's take a road trip over to Microsoft's website.

0:31And here we see that we can shop by devices. I'm going to navigate over to Teams Rooms. And these devices are made for physical meeting rooms. And these rooms could be small sized rooms all the way to large rooms that can accommodate around 15 people. So here we see some of the devices that are offered by Microsoft. So we can see that we have many options here. In fact, it's navigate to a different link here. I like this page because it gives me an image of a Microsoft Teams Room.

1:07So a Teams Room usually has some type of display. We have a camera along with some type of compute device along with the audio speaker and also some type of touch controller. And I forgot here the most critical part that being a microphone. So here we have this component that you would find within a Microsoft Teams Room. All right, so let me scroll up a bit.

1:39Let's look at a small space. So we can see here an image of a small space. Let's look at medium. There's a medium space. Let's go ahead and take a look at large. So not three examples, both can come in, sit down, then use our touch controller to either join or initiate a meeting. Then a user can have a device like the laptop and then broadcast for shorter content on the screen. So Microsoft's goal here is to give you a high-end video conferencing solution.

2:13So along with the hardware, we would also need the appropriate licensing. So we're going to licensing later, but the basic license comes pre-installed on most certified Teams Room devices. And then with the Pro, that's really meant for larger organizations where we have additional features like maybe dual screen support or maybe intelligent, audio and video. So for example, we can filter our background noise or for a video, we can automatically focus on the active speaker.

2:47Now we also have Team Panels. So if I scroll back up and choose on the Panels, we see devices that will be connected to Teams rooms. So someone could walk up to a display and see details about that space. As far as its location, the availability. So in the event someone did reserve that space, you can see details about the reservation. But maybe you want to reserve that space for the upcoming Thursday Team meeting . So that slot indeed is open, but you can use the Team panel to schedule that meeting.

3:21Now we also have Team displays. So I'll find a display here, and there will be an all-in-one device. So here we have an example of one right here. So these are all-in-one devices. They are intended to be used, but in smaller sized rooms or office desks. So here we can access all the core features on Microsoft Teams to include chat, meeting, calls, team channels and much more. We also have voice commands that we can speak into most of these devices.

3:54Now we also have intelligent speakers. So let me go to Room System Accessories. Let me do a search for intelligent. And here we have one here, but what makes this speaker intelligent? So this device here can take meeting notes. What's really cool, these speakers can also differentiate between speakers in the room and automatically transcribe your whole entire meeting in touch format.

4:28We also have a content camera. And here's one here. Let's see if we can get a close up of it. All right. So we can see here that the device here is right over this whiteboard. And what this can do is capture content that's presented in the physical meeting room. So if someone was here writing notes on the board and it's content camera, I can show whoever's being written on the board within the Microsoft Teams meeting.

5:01Now we also have speaker phones. So maybe you bring your laptop into a room where there's four people and the speaker on your laptop may not be enough for others to hear. So we can get a speaker that will help with the quality of the audio, especially in the room with multiple people. Therefore not degrading our meeting experience. And then finally, we have team desk phones. So these are physical phones that are intended to work for Microsoft Teams.

5:34So maybe you come from an environment where everyone's accustomed to having a desk phone. So these phones come with high definition audio with touch screens with physical buttons. So maybe you have a retail environment with a bunch of phones. That will be a good environment for physical desk phones based on different terminals, for example. Or maybe you have management staff. They have next offices and they want a physical desk phone to conduct business room. Or maybe you have a receptionist.

6:06And that person has to constantly answer phone calls every single day, transform to different destinations within your organization. So so many phones do have video capabilities because they have cameras. But also they all come with encryption and a possibility to use multi factor authentication to really protect your network from unauthorized access. But you may ask the question, what about migrating to Microsoft Teams, but my business is already invested in physical endpoints for my users.

6:39So here we ask some devices that are certified to work for Microsoft Teams. So here we're looking at headsets on different vendors. Let me take you to another link here. We have the ability to use a septic wave, which is a surface that allows compatible zip devices to connect to Microsoft Teams. So if I scroll down a bit here, we see another list. And here we see some of the Cisco phones that were able to use with Microsoft Teams.

7:10And we can see the popular 8800 series right here. Keep in mind, it does require these phones to run a certain firmware in order for it to be able to function or operate with Microsoft Teams. So we see Cisco here, we also see Polly, we scroll down a bit. We have different vendors here. So they're take away being that these third party devices that your business has invested in, they're certified and also work with Microsoft Teams. So in this video, we looked at a few devices that can work for Microsoft Teams.

7:44Many devices cover a wide range of scenarios that was either for a single user or for a mini-room. [BLANK_AUDIO]

0:00Next, you and I will finish this skill by going to a validations section. So in this section, we ask you a series of questions. So my hope was that you paused the video, wrote down your answers, and now you 're watching this validation video so we can compare them. Let's get started in that one. So in our first question, your boss grabs a user a cup of coffee, passes by your cubicle, but you told that your company wants to go in a different direction from meetings. And you will ask if you know what type of meetings and events Microsoft team offers.

0:32So earlier in the skill, we saw that we have team meetings. We also had breakout rooms. We also had team webinars along with town halls and also virtual appointments. So we can see here that Microsoft has several offerings when it comes to meetings. So if your answers are aligned with mine, then great job. So we're on this question here.

1:02Your organization is considering migrating to Microsoft Teams. You are tasked with presenting an next team meeting and outlining the organization's options for making outbound calls. So here we have the option of going with calling plans. So this is where we subscribe to a clouding plan directly from Microsoft. We also have operator connect. This is where we're using a proof to the com provider that offers services directly to our team phone users.

1:37We also have teams phone mobile. So here folks are using their own mobile data plan or their Wi-Fi connection to use Microsoft teams. Then we also have their Red Roddy. So here we're using our existing infrastructure along to our own connection to an ITSP in order to make outbound calls. So once again, I hope that you came up with the same answers and if so, good job. For question three, what are two options for Microsoft Teams to manage incoming calls into our organization?

2:12Remember, we have call queues along with auto attendance. So we call queues. We have the ability to queue call in the event that the team member agent is busy or unavailable. Then we have auto attendance where a caller can call into your environment, then choose an option off the menu to either route to a specific department or to dial by extension or name. Then in question four, where are some devices that can be used with Microsoft Teams? So some of the options for Teams rooms, this is where we have rooms dedicated to conduct meetings.

2:48And if you remember, we had different hardware depending on the size of that meeting room. We also have Teams panels. So a user could walk up to a panel and see if the room is occupied or scheduled for a meeting or that room was available at a certain time and a user could book that meeting on the panel itself. We also had Teams displays. These are those all in one devices that can be used for either rooms or desks that will allow you to use Team chats, Team calls, Team calendars, all on a single dedicated device.

3:25Then we also have conference phones along with desk phones. So actually I didn't show you a conference phone, but we'll see one in the future skill in this course. For a conference phone, give us a dedicated device that's really focused on audio conferencing. These phones ordinarily have a better audio quality than desk phones. For the reason being, they're made specifically for conference calls. So Microsoft offers a range of desk phones that we can use in the event there business requires for our users to have physical desk phones.

3:56So with that, about it, ladies and gentlemen, I hope that you did great and I will see you in next skill. [BLANK_AUDIO]