Microsoft 365 Certified: Copilot & Agent Administration Fundamentals (AB-900)

Copilot and AI agents make Microsoft 365 governance more visible: licensing, admin-center navigation, SharePoint permissions, Purview controls, and reporting all matter more when AI is part of daily work. This course gives IT teams a shared foundation for enabling Copilot and agents without losing control of administration, security, or data governance.

Role fit: The course is built for help desk technicians, junior admins, security newcomers, and business staff who support Microsoft 365 or Copilot rollouts. For MS-900 holders, it works as an AI-focused update. Learners do not need deep Microsoft 365 administration experience; instructor James Conrad focuses on fundamentals, where to go in the UI, and which admin portals support common Copilot and agent tasks.

Risk and compliance coverage: The course covers these topics at the fundamentals depth the AB-900 expects:

• Microsoft 365 admin center navigation for Copilot administration
• Copilot licensing and basic administrative setup
• Copilot Studio and Power Platform awareness for agent administration
• Microsoft Purview navigation for protection, governance, and reporting tasks
• SharePoint, Teams, and related Microsoft 365 admin centers that support Copilot and collaboration scenarios

The goal is awareness and core admin tasks, not deep implementation.

Time investment: The course runs about 18.5 hours across 21 skills. Most learners can finish it over a few weeks alongside their normal workload.

Change management: Pair this course with Microsoft Copilot for M365 End Users so admins and business users build Copilot skills in step.

Assign the course as a CBT Nuggets Playlist, then use Team Reporting to track each learner's progress toward AB-900 readiness.

IT teams use this training to roll out Copilot and AI agents with confidence that prompts, files, and identities stay protected. The course walks through Microsoft 365 admin centers, Purview, and related management portals, showing your team where controls live and how to read the signals that flag risk before it becomes an incident.

• Catch AI data exposure early: Your team learns to spot prompts that contain sensitive information types and to address SharePoint oversharing, so Copilot doesn't surface content that should stay restricted.
• Fewer rollout surprises: Practitioners learn where to verify app and agent configuration, then wait for configuration changes to finish syncing before troubleshooting. That keeps a working setting from becoming a self-inflicted outage.
• Faster sign-in and audit investigations: Help desk and security staff work with sign-in troubleshooting, then filter and export audit logs by workload and IP address instead of scrolling through thousands of raw records.
• Audit-ready AI governance: Team Leads see how Copilot's grounding in organizational data works alongside Microsoft Purview, Activity Explorer, DLP alerts, and Insider Risk Management to produce traceable records of AI interactions.

The result is a team that can support AI productivity without trading away Zero Trust principles or compliance posture.

Knowledge

• How the Microsoft 365 ecosystem is organized: Azure as the umbrella, Microsoft Entra and Entra ID for identity, and the admin centers for Exchange, SharePoint, Teams, and Intune
• Zero Trust principles (verify explicitly, no implicit trust) and how single sign-on, Conditional Access, and PIM support them
• How Copilot grounding in organizational data lowers hallucination risk and supports compliance with traceable audit logs
• What Microsoft Purview provides for data loss prevention, insider risk, communication compliance, eDiscovery, and Data Security Posture Management for AI
• How sensitive information in prompts and SharePoint oversharing create AI data exposure risk
• How on-premises datacenters differ from cloud services, including the CapEx and OpEx tradeoffs

Ability

• Create and configure a Microsoft 365 tenant, manage groups and licenses, and enroll devices with Intune
• Test single sign-on app configurations before rolling them out, so users do not lose access
• Assign Copilot licenses and manage Copilot and agent settings in the Microsoft 365 admin center, Copilot Studio, and Purview
• Use Secure Score, sign-in troubleshooting, and exported audit logs to investigate access and configuration issues
• Review Copilot-related data in Purview Data Explorer and act on DLP alerts before sensitive data leaves the organization
• Pick the right Copilot or agent tool for a business task and show its value to stakeholders