Retired Course

Cisco Voice (640-461) Online Training

Note: The exam associated with this course was retired. However, this course still retains value as a training resource.
This course is scheduled to retire on January 1, 2024. Furthermore, the exam associated with this course was retired. However, this course still retains value as a training resource.

In this intermediate Cisco training, Jeremy Cioara covers the objectives of the 640-461 exam, which was the one required exam for the now-retired CCNA Voice certification.

Once you're done with this Cisco training, you'll know how to manage day-to-day operations of the VoIP system in small, mid-size, and large businesses. Businesses everywhere are looking for a person who can handle their basic routing and switching functions (CCNA) along with their voice network (CCNA Collaboration).

This training formerly applied to the CCNA Voice certification, which was retired and replaced by CCNA Collaboration certification. The CCNA Collaboration cert is itself due to retire shortly and be replaced by a consolidated CCNA, but the collaboration and video skills this training offers remain crucial in video and voice network administration. By completing this 640-461 course, network administrators will be better suited to advance into roles that lead to collaboration positions.

For anyone who leads an IT team, this training can be used for on-boarding new network administrators, or as part of a team training plan.

Cisco Voice: What You Need to Know

This training maps to the learning objectives for Cisco collaboration topics such as:

  • The basics of packetized voice and its impact on the telecommunications industry
  • Unified solutions overview: Cisco CME, CUCM, Cisco Unity Connection, and unified presence
  • The history of voice: from analog to digital, the development of VoIP, and its networking foundations
  • Gateways and trunks: voice CODECs, dial peers, class of restriction (COR), and quality of service (QoS)
  • Cisco Unified Communications Manager (CUCM): administration, device support, dial plan, and features
  • Working with Cisco Unity Connection (CUC)
  • Cisco Unified Presence: overview and communication
  • Voice troubleshooting: overview, Cisco CME, Cisco CUCM

Who Should Take Cisco Voice Training?

This Cisco network video and voice course is valuable for new IT professionals with at least a year of experience with collaboration equipment and experienced network administrators looking to validate their Cisco skills.

New or aspiring network administrators. Some newly minted network admins may find themselves especially drawn to voice support. It may be because they are supporting a large number or VoIP phones in their organization, or perhaps they have developed a special interest in voice communication. Either way, focusing your efforts on VoIP skills is a good career choice. This training is great for network admins starting out or those looking to get into the field.

Experienced network administrators. Technical professionals can elect to pursue specialized skills or spread themselves out among several technologies. After a few years on the job, network administrators may decide to focus on Cisco voice technology. The movement from traditional analog voice lines to Voice over IP (VoIP) means that today’s voice engineers handle a specialized type of data transmission. Network administrators who find over time that they are doing more in the area of VoIP will gain a lot from CBT Nugget’s Cisco training.

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