This intermediate UCCX Scripting training prepares learners to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX.
Cisco calls UCCX its "contact center in a box." They say it's a customer interaction management solution, which is a fancy way of saying it's a pre-packaged call center for up to 400 agents. This UCCX Scripting training teaches network administrators how to optimize the behavior of the network that supports incoming calls, redirections, web chat and more.
Learn how to generate reports automatically, maintain high levels of throughput and automate network behavior with this course in UCCX scripting.
After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX.
For anyone who leads a technology team, this Cisco training can be used to onboard new network administrators, curated into individual or team training plans, or as a Cisco reference resource.
UCCX Scripting: What You Need to Know
This UCCX Scripting training has videos that cover topics such as:
- Automating your call center operations with custom scripts
- Optimizing the flow of call center traffic
- Reducing wait time and latency with smart scripting choices
Who Should Take UCCX Scripting Training?
This UCCX Scripting training is considered administrator-level Cisco training, which means it was designed for network administrators. This networking skills course is designed for network administrators with three to five years of experience with Cisco UCCX best practices.
New or aspiring network administrators. If you're just getting started at your first network administrator job, you might be intimidated to learn you're working on a collaboration network. This UCCX Scripting course makes sure you know what to do on Day 1 if you have to help maintain your network's customer interaction management network.
Experienced network administrators. This UCCX Scripting course is great for network administrators with several years of experience because they understand how important it is to maintain automated call distribution systems and how inconvenient it can be to do without scripting and automation. Learn how to write scripts that manage and optimize UCCX for you in this course.