Skill

UCCX: Call Recording and Wallboards

June 2022 with Lalo Nunez

  • Intermediate
  • 5 videos
  • 45 mins
Join Lalo Nunez as he configures features to enhance the functionality of our call centers, including Silent Monitoring, Call Recording, and Wallboards.

Recommended Experience
  • Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
Recommended Equipment
  • VMware Workstation or VMware ESXi
Related Certification
  • None
Related Job Functions
  • Network Administrators
  • Network Engineers
Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.
Get started
Lalo Nunez
Lalo Nunez
Trainer

Quizzes & Practice Exams

Reinforce core concepts and new skills with built-in quiz questions, and exams.

Virtual Labs

Explore new technology and apply your expertise in customized virtual labs.

Accountability Coaching

Define your goals and stick to a training plan with help from our coaches.

Learn this skill and so much more!

Get started

Gain instant access to our entire IT training library, free for your first week. Train anytime on your desktop, tablet, or mobile devices.

Not sure where to start?
Call 541-284-5522 or try our .

What is it like to train with us?

Our learners say it best.

Helps me learn the skills I need when I need them

THOMAS S. | SYSTEMS ENGINEER & CONSULTANT
Read Reviews
Get CBT Nuggets IT training news and resources

I have read and understood the privacy policy and am able to consent to it.

Follow us

Let's chat!

Sales | Support | General
© 2023 CBT Nuggets. All rights reserved.Terms | Privacy Policy | Accessibility | Sitemap | 2850 Crescent Avenue, Eugene, OR 97408 | 541-284-5522