Skill

UCCX: Call Recording and Wallboards

June 2022 with Lalo Nunez

Join Lalo Nunez as he configures features to enhance the functionality of our call centers, including Silent Monitoring, Call Recording, and Wallboards.

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Videos in this skill

1. Intro: Call Recording and Wallboards (1:22)
2. How to monitor agents calls using Silent Monitoring (16:25)
3. Explain Call Recording in a UCCX environment (3:08)
4. Configure Call Recording within CUCM (14:33)
5. Connect UCCX to a Wallboard server (9:53)

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