Skill
Service Value System
August 2019 with Keith Barker
- Entry
- 13 videos
- 1 hr 8 mins
Join Keith Barker as he covers the seven guiding principles of Service Management.
Learn how to focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Gain an understanding of the five elements of Service Value System (SVS): guiding principles, governance, service value chain, management practices, and continual improvement.
Learn how to focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Gain an understanding of the five elements of Service Value System (SVS): guiding principles, governance, service value chain, management practices, and continual improvement.
Recommended Experience
- None
- IT management
- Project lead
- Service provider
- IT support
Trainer