Service Value System

August 2019 with Keith Barker

  • Entry
  • 13 videos
  • 1 hr 8 mins
Join Keith Barker as he covers the seven guiding principles of Service Management.

Learn how to focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Gain an understanding of the five elements of Service Value System (SVS): guiding principles, governance, service value chain, management practices, and continual improvement.

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Keith Barker
Keith Barker

Videos in this skill

  1. 11. Governance (2:56)

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