Skill

Service Value System

August 2019 with Keith Barker

  • Entry
  • 13 videos
  • 1 hr 13 mins
Join Keith Barker as he covers the seven guiding principles of Service Management.

Learn how to focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Gain an understanding of the five elements of Service Value System (SVS): guiding principles, governance, service value chain, management practices, and continual improvement.

Recommended Experience
  • None
Related Certifications Related Job Functions
  • IT management
  • Project lead
  • Service provider
  • IT support
Keith Barker has been a CBT Nuggets trainer since 2012 and has nearly three decades of IT experience. He has received certifications from Cisco, CompTIA, and more. His expertise areas include networking and security.
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Keith Barker
Keith Barker
Trainer

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