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Skill

Service Management Practices

August 2019 with Keith Barker

Join Keith Barker as he covers Service Management practices.

Gain an understanding of the following practices: change control, incident management, problem management, service-level management, release management, availability management, business analysis, and more.

Keith Barker — Keith Barker
Trainer

Videos in this skill

1. Service Management Practices (2:03)
2. Change Control (7:54)
3. Incident Management (8:05)
4. Problem Management (6:25)
5. Service Desk (6:39)
6. Service Level Management (8:36)
7. Service Request Management (5:44)
8. IT Asset Management (5:20)
9. Monitoring and Event Management (4:23)
10. Release Management (3:59)
11. Service Configuration Management (5:15)
12. Availability Management (6:24)
13. Business Analysis (3:44)
14. Capacity and Performance Management (4:38)
15. Service Catalog Management (3:15)
16. Service Continuity Management (4:47)
17. Service Design (2:42)
18. Service Validation and Testing (5:14)

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