Skill

Service Management Practices

August 2019 with Keith Barker

  • Entry
  • 18 videos
  • 1 hr 35 mins
Join Keith Barker as he covers Service Management practices.

Gain an understanding of the following practices: change control, incident management, problem management, service-level management, release management, availability management, business analysis, and more.

Recommended Experience
  • None
Related Certifications
    Related Job Functions
    • IT management
    • Project lead
    • Service provider
    • IT support
    Keith Barker has been a CBT Nuggets trainer since 2012 and has nearly three decades of IT experience. He has received certifications from Cisco, CompTIA, and more. His expertise areas include networking and security.
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Keith Barker
Keith Barker
Trainer

Videos in this skill

  2. 2. Change Control (7:54)
  5. 5. Service Desk (6:39)
  17. 17. Service Design (2:42)

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