Service Management Practices

August 2019 with Keith Barker

  • Entry
  • 18 videos
  • 1 hr 35 mins
Join Keith Barker as he covers Service Management practices.

Gain an understanding of the following practices: change control, incident management, problem management, service-level management, release management, availability management, business analysis, and more.

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Keith Barker
Keith Barker

Videos in this skill

  1. 2. Change Control (7:54)
  2. 5. Service Desk (6:39)
  3. 17. Service Design (2:42)

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