Service Management Key Concepts

August 2019 with Keith Barker

  • Entry
  • 7 videos
  • 37 mins
Join Keith Barker as he covers the key concepts of service management.

Learn how to define value in a service management, identify providers, consumers, and stakeholders, and explain the service relationship between providers and consumers. Gain an understanding of utility and warranty as they relate to products and services; service offering, which can include products, services, or both; and the three primary factors of value: outcomes, costs, and risks.

Recommended Experience
  • None
Related Job Functions
  • IT management
  • Project lead
  • Service provider
  • IT support
Keith Barker has been a CBT Nuggets trainer since 2012 and has nearly three decades of IT experience. He has received certifications from Cisco, CompTIA, and more. His expertise areas include networking and security.
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Keith Barker
Keith Barker

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