Skill

Service Management Key Concepts

August 2019 with Keith Barker

  • Entry
  • 7 videos
  • 34 mins
Join Keith Barker as he covers the key concepts of service management.

Learn how to define value in a service management, identify providers, consumers, and stakeholders, and explain the service relationship between providers and consumers. Gain an understanding of utility and warranty as they relate to products and services; service offering, which can include products, services, or both; and the three primary factors of value: outcomes, costs, and risks.

Get started
Keith Barker
Keith Barker
Trainer

Quizzes & Practice Exams

Reinforce core concepts and new skills with built-in quiz questions, and exams.

Virtual Labs

Explore new technology and apply your expertise in customized virtual labs.

Accountability Coaching

Define your goals and stick to a training plan with help from our coaches.

Learn this skill and so much more!

Get started

Gain instant access to our entire IT training library, free for your first week. Train anytime on your desktop, tablet, or mobile devices.

Not sure where to start?
Call 541-284-5522 or try our .

LEARNING ON MOBILE

Learn anytime anywhere with our mobile apps.

I have read and understood the privacy policy and am able to consent to it.

© 2021 CBT Nuggets. All rights reserved. Terms | Privacy Policy | Accessibility | Sitemap | 1550 Valley River Drive, Eugene, OR 97401 | 541-284-5522
CBT Nuggets