Skill
Service Management Key Concepts
August 2019 with Keith Barker
- Entry
- 7 videos
- 34 mins
Join Keith Barker as he covers the key concepts of service management.
Learn how to define value in a service management, identify providers, consumers, and stakeholders, and explain the service relationship between providers and consumers. Gain an understanding of utility and warranty as they relate to products and services; service offering, which can include products, services, or both; and the three primary factors of value: outcomes, costs, and risks.
Learn how to define value in a service management, identify providers, consumers, and stakeholders, and explain the service relationship between providers and consumers. Gain an understanding of utility and warranty as they relate to products and services; service offering, which can include products, services, or both; and the three primary factors of value: outcomes, costs, and risks.
Recommended Experience
- None
- IT management
- Project lead
- Service provider
- IT support
Trainer