Intro: Dial Plans and Call Routing Techniques

Access all premium content with a free week!
Start a free week

Explore Features

Course overview
Lalo Nunez
Nugget trainer since 2020
Read the full bio

What is it like to train with us?

Our learners say it best.

Helps me learn the skills I need when I need them

Read Reviews

How to Manage Microsoft Teams Phone System FAQs: Cost, Training, Value

What is the Microsoft Teams phone system?

The Microsoft Teams phone system is a unified communication system that integrates with the Teams platform, providing the same features and tools that a call center might. Teams Phone provides voicemail support, call forwarding, and options for conference calls. The Teams Phone system gives organizations the ability to consolidate their communication tools, letting team members communicate with one another as well as clients and outside contacts, all from the same platform.

Does Teams come with a call-in option?

Yes, one of the features of Teams when it's integrated with Teams Phone is the call-in option. The call-in feature allows distant users to join meetings with a traditional phone line. As this course illustrates, you can set up a meeting within Teams, assign it a meeting ID, then provide users with a phone number to call-in and join the meeting as if they were connected directly to the meeting.

What sorts of things can you learn from a course on Teams' phone system?

This Microsoft Teams course shows you everything you need to run Teams Phone for an organization, from setting it up to configuring how it works so that it's just right for you and your teams. That includes configuring call management policies, setting up calling plans, and configuring direct routing and dial plans. This course covers everything related to getting phone calls connected to Teams with existing phone systems and IP networks.

Who should take this course on managing Microsoft Teams phone system?

IT professionals, especially collaboration technicians or administrators, should think about taking this course. Knowing how to manage Teams Phone is valuable for anyone who deals with unified communications management, whether you troubleshoot, plan out networks, or simply use it on a daily basis. Telecom specialists who have to configure phone systems and managers trying to implement communications strategies would also benefit from understanding the potentials and limitations of Teams Phone.

Is this course associated with any certifications?

Microsoft offers certifications related to collaboration engineering, and this course can help you earn them, but it's not explicitly a certification-prep course. Instead, this course is focused on practical skills and familiarity with the Teams Phone system, helping you improve your own organization's use of it right away. That said, Microsoft 365 Certified: Teams Administrator Associate or Collaboration Communications Systems Engineer Associate will be much easier after this course.
Get CBT Nuggets IT training news and resources

I have read and understood the privacy policy and am able to consent to it.

© 2024 CBT Nuggets. All rights reserved.Terms | Privacy Policy | Accessibility | Sitemap | 2850 Crescent Avenue, Eugene, OR 97408 | 541-284-5522