This foundational CBT Nuggets Desktop Support training prepares learners to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.
It's a fact so well-established in the IT world that it's almost a joke, but nearly any technological problem you'll ever encounter has been fixed by someone else and written about. "Did you Google it?" is one of the most common responses to a request for support that it's literally some company's first step in tech support. But writing a good request for support draws on a lot of knowledge and skills. Without understanding how a tool is supposed to work, or how a piece of software gets a result, or what a graphic interface should normally look like, it's impossible to even ask the right question. This primer in desktop support gets you a baseline familiarity with everything that goes into providing basic desktop support. You won't be fixing databases and servers on your own after taking it, but you'll be more productive and fix almost every basic problem you'll ever run into.
Once you're done with this Intro to Desktop Support training, you'll know how to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.
For anyone who leads an IT team, this CBT Nuggets training can be used to onboard new IT professionals, curated into individual or team training plans, or as a IT support reference resource.