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This foundational CBT Nuggets Desktop Support training prepares learners to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.
It's a fact so well-established in the IT world that it's almost a joke, but nearly any technological problem you'll ever encounter has been fixed by someone else and written about. "Did you Google it?" is one of the most common responses to a request for support that it's literally some company's first step in tech support. But writing a good request for support draws on a lot of knowledge and skills. Without understanding how a tool is supposed to work, or how a piece of software gets a result, or what a graphic interface should normally look like, it's impossible to even ask the right question. This primer in desktop support gets you a baseline familiarity with everything that goes into providing basic desktop support. You won't be fixing databases and servers on your own after taking it, but you'll be more productive and fix almost every basic problem you'll ever run into.
Once you're done with this Intro to Desktop Support training, you'll know how to solve commonplace desktop problems, from physical interactions with cabling and hardware to software like drivers and updates.
For anyone who leads an IT team, this CBT Nuggets training can be used to onboard new IT professionals, curated into individual or team training plans, or as a IT support reference resource.
Intro to Desktop Support: What You Need to Know
For any new IT professional looking to improve their proficiency with desktop support, this CBT Nuggets course covers topics such as:
- Fundamentals of desktop support
- Learning what certifications exist for a career in desktop support
- Planning for what jobs interest you in desktop support
- Using desktop support technologies
- Choosing software updates wisely
- Recognizing more complicated approaches to support
Who Should Take Desktop Support Training?
This Desktop Support training is considered foundational-level training, which means it was designed for new IT professionals with six months of experience -- or no experience at all. This Desktop Support course is valuable for new or aspiring IT professionals, experienced IT professionals looking to validate foundational skills, and non-technical professionals.
Desktop support user training. If you work in a non-technical capacity -- any non-technical capacity -- but you find yourself often going to tech support for what turns out to be simple fixes to common problems, this training can speed up everything about your job. You'll learn to recognize the difference between something simple like updating a driver and something much more complicated that you should get tech support involved with.
New or aspiring IT professionals. If you plan to work as an IT professional, part of the job will always be debugging and troubleshooting systems. And even if you think you're ahead of the curve because you've been working on a desktop your entire career, don't get too big a head: there are all sorts of simple solutions to common problems you might never have known about. Start your career with a solid foundation in troubleshooting and support with this training.