Skill

Explain Troubleshooting Methodologies

February 2025 with Keith Barker

Join Keith Barker as we learn how to solve network problems step-by-step. We're learning the steps of identifying issues, figuring out what might be causing them, testing your ideas, fixing the problem, and keeping records of what you’ve done for future reference.

Recommended Experience

Basic understanding of networking concepts, like how devices connect and communicate
Experience identifying and resolving simple IT or connectivity issues
Familiarity with using diagnostic tools to monitor and test network performance

Related certifications

Network+

Related Job Functions

Network technician
IT support specialist
Systems administrator

Erik brings over 20 years of IT experience to his training, with a focus on cybersecurity and digital forensics.

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Skill Outline

1. Intro to Troubleshooting Methodologies (0:41)
2. Identify the Problem (5:29)
3. Establish a Theory (11:20)
4. Establish a Plan of Action and Resolve the Problem (6:46)
5. Documentation and Lessons Learned (4:33)
6. Hands-on Lab (18:54)
7. 09 TShoot Methods Walkthrough (1:00)

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