5 courses. Pick a level or audience to narrow the list.
Where teams start
Most Popular Collaboration & Voice Courses
Most teams start new voice engineers on Fundamental Cisco Training for Collaboration Engineers to standardize CUCM and Unity Connection basics before production dial plans, then assign CCNP Collaboration Core (350-801 CLCOR).
300-815 CLACCM
This CCNP Collaboration training prepares learners to take the 300-815 CLACCM v1.2 exam, which is one of the concentration exams required to earn the CCNP Collaboration certification. Cisco's telephony, VoIP and collaboration networks do a lot of heavy lifting for collaboration engineers and network administrators, but advanced configurations of a Cisco phone network still require detailed technical knowledge and experience. Use this training as 300-815 CLACCM exam prep, and prove your mastery of calls and mobility services.
Lalo Nunez
Fundamental Cisco Collaboration
This fundamental Cisco collaboration training prepares learners for job tasks specific to collaboration engineers. Use this course as a resource if you're thinking about earning your CCNP Collaboration. This Cisco Collaboration prep course covers the foundations of collaboration solutions, and a practical understanding of how to implement and configure Cisco network tools and equipment, all from the perspective of collaboration engineers who focus on voice capacity.
Lalo Nunez
Cisco UCCX
In this Cisco UCCX training course, you'll learn how to build and manage a professional contact center from the ground up. Start with the essentials like installation and CUCM integration, before moving into the high-level skills that matter most: creating IVR scripts, managing high availability, and working with Cisco Finesse. This Cisco UCCX training course also covers CUIC custom reports, dashboard creation, and configuring callback features and estimated wait times. This course is great for network admins who needs to solve real-world technical problems. Learn to automate your call routing, improve agent performance, and keep your contact center running 24/7 with total confidence.
Lalo Nunez
CCT Collaboration
This Cisco CCT Collaboration training prepares field engineers and technicians to support Cisco collaboration environments from day one. It covers the Voice over IP (VoIP) concepts behind Cisco voice and video, the differences between Cisco Webex hardware components, how to work in Cisco Unified Communications Manager (CUCM), and the network tools used across data, voice, and video infrastructure. For an IT Director staffing a support or field team, this is the baseline: technicians who finish it can troubleshoot VoIP issues and maintain Webex hardware without escalating routine work. Cisco retired the 100-890 CLTECH exam on 9 February 2025, so the course is assigned today for those skills.
Lalo Nunez
Cisco CCNP Collaboration Core (350-801 CLCOR)
Collaboration outages, poor call quality, expired or misconfigured certificates, and loose dial-plan controls create real business risk for organizations that run on Cisco Unified Communications. This intermediate course gives collaboration teams a shared, protocol-level understanding of how CUCM, Webex App calling, SIP, QoS, and secure media work together. It also covers how to keep these systems stable. Built for collaboration engineers, voice specialists, and senior support staff, the training covers high availability, disaster recovery, and CUCM upgrades. It also covers X.509 certificates, LDAP and SSO integration, SRTP, endpoint provisioning, call routing, and toll fraud prevention. Learners finish able to configure dial-plan components, deploy endpoints manually or in bulk, and build QoS policies. They can also troubleshoot DNS, NTP, LDAP, DHCP, registration, SIP call flow, and dial-plan issues using RTMT traces. At roughly 63 hours, this is a substantial investment that IT Directors and Training Managers can phase by operational domain: security, routing, endpoint deployment, troubleshooting, and QoS. Virtual Labs provide hands-on QoS practice with class maps, policy maps, policing, shaping, and WRED. Playlists and Team Reporting help leaders sequence modules and track completion across the team.
Lalo Nunez, Jeff Kish
Capability ladder
Collaboration & Voice Courses by Level
The most popular Collaboration & Voice courses at each level — from first steps for new team members through expert tracks.
Fundamentals
2 coursesProfessional
3 coursesRecently added
Newest Releases
The latest Collaboration & Voice training added to the catalog — new courses land here within a day of publication.
Vendor coverage
Collaboration & Voice Training by Vendor
The vendors behind the collaboration & voice catalog — each vendor page maps its full certification landscape.
Frequently asked questions about Collaboration & Voice training
Common questions IT directors ask when evaluating Collaboration & Voice training for their team.
Which roles and experience levels does the Collaboration & Voice path serve?
The path covers field engineers and desk-side technicians supporting Cisco endpoints, junior network admins moving onto a voice team, and collaboration engineers with three to five years of experience. Courses range from beginner fundamentals through associate-level UCCX to CCNP-level call control.
Which certification exams do these courses prepare a team for?
The path includes courses aligned to the CCNP Collaboration core exam (350-801 CLCOR) and the 300-815 CLACCM concentration exam. The CCT Collaboration course follows the 100-890 CLTECH objectives, which Cisco retired on 9 February 2025, so it now serves as structured endpoint support training. Cisco issues the certification; CBT Nuggets prepares the learner for it.
How should a Training Manager sequence the path for a voice team?
Assign Fundamental Cisco Training for Collaboration Engineers or CCT Collaboration first to set baseline CUCM and endpoint skills. Follow with CCNP Collaboration Core, then Advanced Call Control and Mobility Services for CUBE and SIP depth, and add Deploying UCCX for teams that own a contact center.
How much time should we plan per learner?
Time varies by course. As one example, Deploying Unified Contact Center Express runs about 25.6 hours across 27 skills, and Team Leads can assign it in stages, starting with installation and basic scripting before Finesse and queuing.
Which operational risks does this training help reduce?
The courses cover troubleshooting SIP call setup and phone registration, QoS for voice quality, securing traffic with SIP over TLS and SRTP, toll fraud prevention, and Unity Connection failover and disaster recovery. That gives teams the depth to resolve issues internally instead of waiting on outside contractors.
How do we track team progress and show completion for audits?
Team reporting shows per-learner progress and completion, cohort and group views, and completion exports you can use as audit evidence. It also shows IT Trainerbot usage, including questions per member, top topics, and the training the answers came from.