Skill

Interpersonal Skills for Stakeholder Engagement

November 2024 with Simona Millham

Join Simona Millham as we learn about handling tough conversations with confidence as we build meaningful connections. We're practicing interpersonal skills for understanding people's feelings, listening carefully, and solving disagreements.

Recommended Experience

Experience working in team environments
Exposure to situations that call for conflict resolution or group decision-making
Familiarity with basic project or organizational goals and roles

Related certifications

PMI Agile Certified Practitioner (PMI-ACP)

Related Job Functions

Project manager (PM)
Business analyst
Product owner or manager

Simona has a passion for everything Microsoft Office-related. In addition to being a Microsoft Certified Trainer, she is also a certified ScrumMaster.

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Skill Outline

1. Introduction (4:40)
2. Emotional Intelligence (EQ) (7:06)
3. Active Listening (5:58)
4. Negotiation (4:22)
5. Conflict Resolution (11:51)
6. Group Decision Making (0:35)
7. Learning Check (1:32)

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