Unless otherwise stated, all references in this License Agreement to “CBT Nuggets Content” or “Content” includes the CBT Nuggets Learner-facing applications and course delivery platforms, individual videos within a series, entire series, series packages, supplemental materials, Learner resources, quiz questions, proprietary instances of the virtual lab and/or streaming subscription access to any portions thereof. All references to “CBT” or “CBT Nuggets” shall mean CBT Nuggets, LLC, a Delaware limited liability company, with its principal office located at 1550 Valley River Drive, Eugene, OR 97401
A CBT Nuggets Learner ("You" or "Your") accesses CBT Nuggets Content, during a valid subscription or access period, through a single user license that is connected to You, a named individual with a unique email address, and only You, for the term of Your subscription governed by this License Agreement. Accounts may purchase multiple licenses, and each single user license therein shall be assigned to a single specific individual for the term of the subscription governed by this License Agreement. Each and every CBT Nuggets Learner (single user license), and administrators of accounts, are expressly governed by the terms of this License Agreement.
CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of this License Agreement at any time, with or without notice.
Questions regarding this License Agreement should be directed to: firstname.lastname@example.org.
CBT Nuggets Billing Agreement
CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of this Billing Agreement at any time, with or without notice. Questions regarding this Billing Agreement should be directed to: email@example.com
CBT Nuggets complies with the EU-U.S. Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. CBT Nuggets has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. CBT Nuggets shall subject to the Privacy Shield Principles all personal data received from the EU in reliance on the Privacy Shield. CBT Nuggets remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Information We Share” section.
By using or interacting with our Services, you are agreeing to:
We will NEVER share your personal data with third party partners for their direct marketing purposes. CBT Nuggets and our partners collect data from Learners in the following circumstances:
When you use or interact with the Services, we and our partners may use a variety of technologies that collect information about those interactions. These technologies include cookies, web beacons, tracking pixels, and similar technologies. We use these technologies internally to customize your learning experience, such as keeping you in a logged-in state or providing you with the most relevant Content. Disabling these technologies on your web browser may negatively impact your user experience. We have partners that use these technologies to provide us with measurement services of our website and deliver advertisements to you as well as optimize your experience. These third party partners may collect your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular advertisement. These technologies attempt to aggregate data to deliver content based on the web browsing activity, social network profile information, including the URLs of the company’s web pages that were visited, where you go and what you do on that company's websites, apps, or social media pages, the URL of the page that displayed the link that you clicked on, which brought you to that company's website, the web search you performed that led you to that company's website, Information you may provide on that company's website, app, or when interacting with that company’s social media pages, such as information you provide on registration forms, Ad campaign success rates, such as whether you clicked on a company's ad and whether viewing or clicking on the ad led to your purchase of that company's product, Items you've purchased or placed in your shopping cart on that company's website or app.
We may use vendors, who use first-party cookies and third-party cookies together to inform, optimise, and serve ads based on your past visits to our websites. There are tools to manage the collection and use of certain information by Google Analytics at tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings, instructions can be found at google.com/settings/ads. Another available tool is the Network Advertising Initiative’s (NAI) Opt-Out Tool at networkadvertising.org/choices. This allows you to opt out from the use of information about your online activities for online behavioral advertising by NAI member companies. On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests. Additional information for mobile users can be found at: http://youradchoices.com/appchoices.
Our website does not respond to Do Not Track signals. You may visit aboutads.info to receive more information about the collection and use of information about your online activities for online behavioral advertising or to learn how to opt out of having your data used for online behavioral advertising by Digital Advertising Alliance (DAA) participating companies. Canadian users can also visit youradchoices.ca. European users can also visit youronlinechoices.com to learn how to opt out of having their data used for online behavioral advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.
When you sign up to receive Email Updates from CBT Nuggets, the personal information you provide is collected in order to identify you. Email Updates are sent out no more than a few times per week, and contain information about CBT Nuggets which you otherwise have requested to receive. We may use Multipurpose Internet Mail Extensions in our marketing emails to help inform us on the effectiveness of our content as well as provide an indication as to your level of interest in continued marketing.
You may unsubscribe from the mailing list at any time by navigating to your Learner Account settings or by using the “Unsubscribe” link in the email. Please note that this does not cover System/Transaction Emails such as subscription notices, payment receipts, or other compulsory commercial or legal correspondence.
In order for you to access the CBT Nugget Content (training videos, quizzes, practice exams, virtual labs, and other tools), you must first register for a CBT Nugget Learner Account by providing personal data. We and our third party partners must process your personal data in order to make that Content available to you. The particular data that is processed, and by whom, is relative to the particular Content you access and the particular Service you interact with.
When you register for a Learner, or administrator, account with CBT Nuggets we collect only that personal data which is necessary to provide you with Content across our Services. We collect your email to function as your username and provide a means of communication for important notices. We collect your first and last name in order to facilitate our licensing model of one license to one named individual. This allows us to provide a personalized Learning experience and comply with various reporting and recordkeeping obligations. We optionally collect your company/organization/school name in order to enhance your Learner experience.
When you enter your payment information on the registration site you will be asked to either link to your PayPal account or manually enter your personal information along with your payment information. We collect your payment card information, as well as your billing address and phone number for validation, compliance, and recordkeeping purposes. CBT Nuggets never stores the full credit card number and all payment processing is handled by third parties. All information entered into the secure webform is done so via an encrypted session.
When you access the certification practice exams through the Services, you are accessing proprietary materials which have been provided to Learners through an agreement with Kaplan IT Training, formerly Transcender. Your internal member ID number, email, first name, and last name are stored by Kaplan IT Training and used to create an authentication token which provides you access to the practice exams. Your personal data is only transmitted to Kaplan IT Training when you access the practice exams.
When you access the virtual labs through the Services, you are accessing our proprietary instances on a virtual computer hosted by Learn on Demand Systems. Your email, first name, and last name are used to create an authentication token which provides you access to the virtual labs. Your personal data is only transmitted to Learn on Demand Systems when you access the virtual labs.
When you participate in the Learner Community on Slack, or the Validated Minutes Leaderboard, you are placing your personal data in a public forum. Once you publish in any of the above forums, it becomes publicly available and we are restricted in our ability to delete that data. Before posting in a public forum, you should carefully review the Privacy Policies of the relevant third party partners. Our Learner Community is hosted on Slack and includes your Learner email and/or any information you provide to Slack. The Validated Minutes Leaderboard is a semi-public forum hosted by CBT Nuggets and available to view by other CBT Learners. If you choose to edit your Leaderboard profile picture through Gravatar, you are creating an account with that separate entity. You can select whether or not you want your Validated Minutes displayed on the Public Leaderboard by indicating your selection in your Learner Account settings.
Certain promotional offers may require the validation of certain personal information. CBT Nuggets relies on the verification services of third parties when administering promotional offers such as Outside the Wire, which offers free training to those leaving military service for civilian careers.
We may provide Learners or Website visitors with the opportunity to participate in surveys, and we may announce such surveys, beta testing, or similar opportunities, through our Email Updates. Additional details, as appropriate, of the data processing will accompany any survey, beta testing, or similar opportunity for feedback and engagement. Unless otherwise specified, the personal data collected during such surveys will be retained consistent with our data retention schedule. As with any consent, you may revoke this consent at any time.
Communicating With Us:
When you contact us for Learner Support, or otherwise communicate with us, we will attempt to connect that email, phone call, or chat with your Learner account. If we are able to connect the communication to the account, this means your method of communication and the substance of the communication will become associated with your personal data. When you contact an Accountability Coach, we connect those communications to your Learner account as well.
CBT Nuggets expressly discourages any customers from sending or transmitting any sensitive data via any unsecure networks or channels, including, but not limited to, any customer primary account number (“PAN”) or other cardholder data. You assume any and all risk associated with such transmissions.
Accessing Services Via Apps:
When you download our App and use our Services, we automatically collect information on the type of device you use and the operating system version, so we know the best application version to provide you with. During your use of the App, we and our partners may further collect data regarding your device, operating system, and location in order to optimize the services we provide to you. Our mobile Apps require Account Registration for functionality, and the data collected during registration is described in the previous sections. Please note that your subscription may be managed through a mobile application store such as iTunes or Google Play Store, etc.
We will NEVER rent, sell, share, or otherwise disclose your personal data with third party partners for their direct marketing purposes. Before sharing your data with third party controllers, we will provide you with notice and an opportunity to opt-out.
We may share your personal information with:
We may also disclose your personal information:
As a Privacy Shield organization, we accept full responsibility for any and all transfers of your personal data to third parties who are obliged to offer the same level of protection for your personal data as we do.
The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and/or the provision of support services. Your data is maintained in servers that are located in the United States, and your data is processed by our team members located in the EEA, United States, Mexico, and Australia. The United States, Mexico, and Australia are not considered by the European Commission to offer adequate protection of your personal data as compared with your country. For these cases, CBT Nuggets has put into place safeguards to ensure adequate protection of your data, such as Privacy Shield certification, your consent and other technical and organizational safeguards.
We retain personal data for seven years from a Learner’s last System access or end of subscription period, whichever is later, unless such data must be retained for the establishment, exercise, or defense of legal claims.
Through the Website you can access information regarding your recent orders, your personal information, marketing preferences, and payment settings. With respect to your marketing preferences, you can unsubscribe from CBT Nuggets email updates by following the unsubscribe instructions included in the email you receive or you can navigate to your Learner account and update your preferences there. Only CBT Nuggets will send you these emails. You may ‘unsubscribe’ from these messages after which you will no longer receive them. We do not send unsolicited commercial emails or spam. We offer commercial email recipients the opportunity to unsubscribe from further communications in every email, with the exception of non-commercial Service emails regarding any Service order or Support issue you place.
If your password or username is compromised, please notify us as soon as possible by calling 1-888-507-6283 (for United States domestic calls) or +1 541-284-5522 (for international calls) for assistance, or email firstname.lastname@example.org. We reserve the right to reset passwords for inactive accounts.
CBT Nuggets acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
Unfortunately, no online data transmission can be fully guaranteed to be secure. Thus, by accessing the Website and/or utilizing the Services, you acknowledge that: (a) there are online security and privacy limitations that are beyond CBT Nuggets’ control; (b) the security, integrity and privacy of any and all information and data exchanged between you and CBT Nuggets through the Website cannot be fully guaranteed and we shall have no liability to you or any third party, with the exception of data covered under the Privacy Shield, for loss, misuse, disclosure or alteration of such information not resulting from the direct fault or negligence of CBT Nuggets; and (c) any such information and data may be viewed or tampered with in transit by a third party.
Special Notice to California Residents
If you are a California resident and have provided us with any Personally Identifiable Information (PII), California law gives you the right to request and receive from us, once per calendar year, information as to how we have shared your PII with third parties for their direct marketing purposes. However, as stated in this Policy, we do not share information with third parties for their direct marketing purposes.
If you wish to make a request concerning your California “Shine the Light” rights, please send us a request using the contact information below below. Your request must also include your name, email, and current valid California address. We will respond to you within thirty days of receiving such a request.
Special Notice to EU Residents
CBT Nuggets is subject to the investigatory and enforcement authority of the United States Federal Trade Commission. CBT Nuggets is obliged to disclose personal data pursuant to lawful requests.
CBT Nuggets has further committed to refer unresolved Privacy Shield complaints to BBB EU Privacy Shield, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of BBB EU Privacy Shield are provided at no cost to you.
An individual also has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please use this link for additional information.
Code of Conduct
Do it with passion or don’t do it at all: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.
Every customer touchpoint has a primary goal: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.
Be honest, direct, and real: We have real conversations and make real connections. We express an honest belief in our product.
Make the complicated simple: We do all the heavy lifting so the customer doesn't have to. We debate the small stuff, knowing that even the smallest detail matters to the customer, their clarity, and their trust in our product. We make sure that what is actually complex never feels that way to our customers. We edit ruthlessly, default information whenever possible, and eliminate unnecessary steps and boundaries. We anticipate our customers’ needs and are responsive to their actions.
Be approachable, fun, and consistent: We understand learning something new can be overwhelming. We do everything in our power to mitigate fear and make our customers feel accepted and empowered. We sell them the confidence needed to succeed and conquer.
Design with a light touch and a purpose: We start with the minimum necessary and build upward purposefully. We do not simply stick features on the page, but rather design them into the overall customer experience. Features that do not significantly benefit customers do not belong on the site.
Training can be done anywhere, anytime, on any device: We empower our users to train in their comfort zone and do everything in our power to provide them access anytime, anywhere, and on any device they want, 24 hours a day, 7 days a week.
At all times, CBT Nuggets will conduct our business operations consistent with this Code of Conduct. At all times, CBT Nuggets will hold our employees, vendors, and business partners accountable under this Code of Conduct. This Code of Conduct is not meant to cover every possible situation, rather this Code of Conduct serves as a roadmap for our corporate responsibility. The specific areas highlighted in the following sections are demonstrative of our culture, and do not represent a finite enumeration of our values.
At CBT Nuggets, we take commitments seriously. We commit, and expect our employees, vendors, and business partners to commit, to this Code of Conduct.
Compliance with Laws, Rules, and Regulations
At CBT Nuggets we respect the rule of law and expect our employees, vendors, and business partners to as well. This means complying with ALL applicable laws, rules, and regulations, including all applicable international agreements, treaties, and international public law.
At CBT Nuggets our whole business is about giving people the tools they need to achieve their dreams. This mission is impossible if basic human rights are not recognized and fully respected. A commitment to Human Rights is a commitment to combating discrimination, harassment, and violence in all of its forms. Complying with applicable laws is the bare minimum. We expect our employees, vendors, and business partners to be as dedicated as we are to promoting self-improvement and removing obstacles so that every person can enjoy freedom of association to safely express themselves and pursue their dreams.
Equal Employment Opportunity
At CBT Nuggets we expect that all employees will treat everyone with dignity and respect.
CBT Nuggets does not discriminate in regards to employment decisions, including, but not limited, candidate screening, and the hiring, promoting and discharging of employees, on the basis of race, color, religion, gender (sex), gender identification or expression, marital status, national origin, age, veteran status, sexual orientation, disability, genetic information, height, weight, compensation, familial status or any other characteristic protected by federal law or state law where CBT Nuggets has employees. CBT Nuggets will ensure that all employment decisions are based only on valid job requirements.
CBT Nuggets maintains an Affirmative Action Program in compliance with United States federal law.
Health & Safety
At CBT Nuggets we understand that our enterprise’s well-being depends on the aggregate of our individuals’ well-being. We take health and safety seriously and we believe that this commitment is critical to protecting human rights; unsafe or unsanitary conditions are an affront to human rights. CBT Nuggets encourages anyone with a Health & Safety concern to promptly come forward so injuries can be avoided.
At CBT Nuggets we do not employ any person under the age of 15 or under the age for completion of compulsory education, whichever is higher. We hold our vendors and business partners to these same standards and take a strong stance against the use of child labor which unnecessarily places lives at risk and deprives those children of their human rights.
At CBT Nuggets we do not employ, engage, or support in any fashion the use of forced labor. This prohibition extends to bonded or indentured labor as well as prison labor and any other form of compulsory labor. CBT Nuggets stands firm against human trafficking in all forms.
At CBT Nuggets we respect and honor the norms of the international community and expect our employees, vendors, and business partners to as well. This means honoring the resolutions of the United Nations and other international organizations and cooperating with others to promote human rights and environmental sustainability as fundamental to our society. CBT Nuggets is a signatory of the UN Global Compact.
Anti-Corruption & Anti-Bribery
At CBT Nuggets we stand firmly against all forms of corruption and bribery. We are committed to conducting business in an ethical and transparent manner. We believe that corruption and bribery do nothing but present unnecessary risk and take away from our corporate vision of giving people the tools they need to achieve.
At CBT Nuggets we are committed to complying with all legislation regarding conflict minerals, and we never source materials from conflict zones or accept materials from unknown origins. We expect this same commitment from our entire supply chain and believe this commitment is integral to our positions on Human Rights and Environmental Sustainability.
At CBT Nuggets we are dedicated to promoting environmental sustainability. Whether engaged in local riparian recovery efforts, donating to global conservation causes, or just approaching our daily activities, we remain committed to act responsible and think sustainable. CBT Nuggets is undertaking initiatives to promote greater environmental sustainability, such as encouraging the development and diffusion of environmentally friendly technologies.
All of our employees, vendors, and business partners are required to abide by this Code of Conduct, and we expect this Code of Conduct to be a living document that reflects our positions on those matters of corporate responsibility which often require greater visibility. As previously noted, this Code of Conduct is not an exhaustive list and should serve as a guide for employees, vendors, and business partners.
If you have any questions or concerns regarding this Code of Conduct, or if you believe that an employee, vendor, or business partner of CBT Nuggets is not abiding by this Code of Conduct, we encourage you to contact us at firstname.lastname@example.org.
The Modern Slavery Act 2015 (“the Act”) came into effect on 29 October 2015 and requires those entities carrying on a business or part of a business in the UK, supplying goods or services, and having annual turnover of £36 million or more to disclose information regarding the steps they have taken to eradicate slavery and human trafficking from their supply chain as well as within their own organization during the previous financial year.
UK Modern Slavery Act Statement
We are committed to responsible corporate citizenship and the highest ethical standards. In order to meet these standards, we establish and maintain systems and controls to ensure that neither slavery nor any other form of forced labor or human trafficking form any part of our supply chain.
CBT Nuggets is a leading provider of IT training solutions. Headquartered in Eugene, Oregon in the United States, we have offices across the American West and in Mexico. Our products include subscription access to stream content from our digital library as well as a physical server which contains our digital library. We are a government contractor and we work with individuals and institutions across the globe to help them achieve their IT training and certification goals. More information can be found in our Code of Conduct, found on our website located at www.cbtnuggets.com.
We are committed to sourcing only quality products from only those suppliers who share our ethical values. Our Code of Conduct highlights our positions on an array of issues central to responsible corporate citizenship. Our employees, vendors, business partners, and especially our Learners, are encouraged to raise concerns and further the conversation as to how CBT Nuggets can continue impacting positive change.
Our Due Diligence
The success of CBT Nuggets is a reflection of the CBT Nuggets Content, which is produced in-house. Our physical product, a server containing the CBT Nuggets Content, is configured by installing our content on a pre-finished end item server. To guard against abuses, we require compliance provisions in our supply chain agreements that obligate our business partners to legal compliance as well as adherence to our Code of Conduct. We rely on the statements, representations, and certifications of our business partners.
We only engage with reputable vendors, suppliers, and business partners. Should a critical area of non-compliance be discovered, we require an immediate response from our supplier indicating the plan for remediation of the issue or for termination of the underlying agreement. We continuously evaluate our compliance and monitoring programs to ensure we are operating within legal boundaries and industry norms.
We are proud to be united with our business partners and the international community to proactively prevent the evils of modern slavery and human trafficking from infecting our supply chain.
This Statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes our statement for the previous financial year (FY2017).