People Skills for IT

Your helpdesk skills may be second to none when it comes to building smooth and efficient connectivity between devices, but building a human connection with end-users might present more challenges. Working well with others and effectively communicating your expertise with colleagues in other fields is an essential skill for an IT pro, but rarely included in formal IT training curricula, or even in soft-skills training.

End users are very reliant on information technology, so when things break down emotions run high, and addressing the problem means not only fixing what’s broken, but diffusing tension and de-escalating. If you don’t know what to do when confronted with an angry email, or feel flustered by impatient end-users, we can help. We compiled a list of tips and tricks that will help you work with even the most aggressive co-workers.
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