Skill

Introduction to Amazon Connect

with Trevor Sullivan

Join Trevor Sullivan as Amazon Connect is a managed call center solution that enables you to automate a variety of activities via inbound and outbound phone calls. Join Trevor Sullivan as we explore the basics of Amazon Connect!

Recommended Experience

None

Related Job Functions

Cloud Engineer
Solutions Architect
DevOps Engineer

Trevor has more than a decade of IT training experience and holds numerous AWS certifications. His other areas of expertise include Docker and PowerShell automation.

Trevor Sullivan — Trevor Sullivan
Trainer

Videos in this skill

1. What is Amazon Connect? (10:42)
2. Understanding Amazon Connect Architecture (7:26)
3. Deploy an Amazon Connect Instance (9:23)
4. Test Sample Amazon Connect Contact Flow (10:05)
5. Develop Custom Amazon Connect Contact Flow (12:00)
6. Create Agent Routing Profile and Test Contact Flow (6:03)

Quizzes & Practice Exams

Reinforce core concepts and new skills with built-in quiz questions, and exams.

Virtual Labs

Explore new technology and apply your expertise in customized virtual labs.

Accountability Coaching

Define your goals and stick to a training plan with help from our coaches.

Learn this skill and so much more!

Gain instant access to our entire IT training library, free for your first week. Train anytime on your desktop, tablet, or mobile devices.

Not sure where to start?
Call 541-284-5522 or try our .

What is it like to train with us?

Our learners say it best.

Helps me learn the skills I need when I need them

THOMAS S. | SYSTEMS ENGINEER & CONSULTANT

Get CBT Nuggets IT training news and resources

Email Address

I have read and understood the privacy policy and am able to consent to it.

Product

Solutions

Resources

Company

Support

Follow us

Let's chat!

Sales | Support | General

© 2023 CBT Nuggets. All rights reserved.Terms | Privacy Policy | Accessibility | Sitemap | 2850 Crescent Avenue, Eugene, OR 97408 | 541-284-5522