Where teams start
Most Popular IT Fundamentals & Support Courses
Teams typically start new hires on CompTIA Tech+ or ISACA Computing Fundamentals for a shared baseline. They then assign A+ Core 1 and Core 2 so Tier 1 technicians troubleshoot hardware, networks, and operating systems consistently.
CompTIA A+ Core 1
Build a foundation in IT with this expert-led CompTIA A+ Core 1 (220-1201) training. This course includes an A+ Core 1 practice test, study guide, and virtual labs to make sure you're confident on exam day. You’ll learn how to troubleshoot PCs, configure mobile devices, support networking and cloud technologies, and work with virtualization. Through real-world scenarios, interactive modules, and targeted practice questions, you’ll build experience you can apply right away in roles like Help Desk Technician or IT Support Specialist.
James Conrad, Keith Barker
CompTIA Tech+
This CompTIA Tech+ training helps IT beginners build essential skills. Learn to troubleshoot hardware, software, and networks, and manage devices, all while you prep for the Tech+ exam. Designed as the ideal starting point for IT careers, the Tech+ certification validates hands-on expertise in foundational IT concepts. Master IT fundamentals, security, and software development to land your first IT job. This CompTIA training is ideal for individuals or teams, and includes unlimited CompTIA Tech+ practice tests and virtual labs.
James Conrad
A+ Core 2
Prepare for the CompTIA A+ Core 2 (220-1202) V15 exam with expert-led training, unlimited practice exams, and virtual labs. Build real-world IT support skills across Windows 11, macOS, Linux, Android, and iOS, with expanded focus on OS management, cloud productivity tools, file systems (ReFS, XFS), UEFI/TPM, hybrid deployments, and command-line utilities like whoami and sfc. This course dives into Zero Trust security, passwordless authentication, MDM, DLP, EPP/EDR, and protection against email-based threats and fileless malware. You'll also cover software troubleshooting, ticketing systems, and operational best practices. Prepare to sit the 220-1202 exam with confidence and level up your IT career.
James Conrad, Bob Salmans
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Frequently asked questions about IT Fundamentals & Support training
Common questions IT directors ask when evaluating IT Fundamentals & Support training for their team.
Which roles and experience levels do these IT fundamentals courses serve?
The courses are built for help desk technicians, IT support specialists, Tier 1 staff, new hires, and employees moving into entry-level IT roles. The PDU and UPS course also fits network admins and junior data center technicians who spec, rack, or maintain power equipment. Experienced practitioners can use the courses as a structured refresher before certifying.
Which certifications do the courses in this hub prepare a team for?
The courses prepare learners for CompTIA A+ (exams 220-1201 and 220-1202), CompTIA Tech+ (FC0-U71), and the ISACA ITCA Computing Fundamentals credential. The vendor issues each certification, and CBT Nuggets prepares the learner for it. The PDU and UPS course is skills training for power equipment rather than exam prep.
How should a Training Manager sequence this path for a new support team?
A common sequence starts with CompTIA Tech+ or ISACA Computing Fundamentals to set a shared baseline in hardware, networking, virtualization, and security. Next comes A+ Core 1 for hardware, mobile devices, and network troubleshooting, followed by A+ Core 2 for operating systems, security, and scripting. Add the PDU and UPS course for staff who work in server rooms or data centers.
How much time should we plan per learner?
A+ Core 1 runs about 37 hours across 38 skills, and A+ Core 2 runs about 48.6 hours across 49 skills. ISACA Computing Fundamentals is about 14 hours across 15 skills, which most learners finish in two to three weeks. Plan extra time for hands-on labs.
Do learners get hands-on practice, not just video?
Yes. Many A+ Core 2 skills end with a hands-on validation lab. Across the catalog, the platform pairs on-demand video training with virtual labs, practice exams, and pre- and post-assessments.
How do IT leaders track team progress and show training for audits?
Team reporting shows per-learner progress and completion, plus cohort and group views. Completion exports provide audit evidence, so leaders can show that onboarding and baseline training were finished. Reporting also shows IT Trainerbot usage, including top topics and the training the answers came from.