Garth Schulte
Systems Administration & Database Administration
ServiceNow Training for Platform Admin and Developer Teams
Train your platform team on ServiceNow administration and development. Covers CSA, CAD, and ITSM/ITOM for teams automating IT service delivery.
5
Courses
745
Videos
123h
Total
Where teams start
Most Popular ServiceNow Certifications
Core ServiceNow paths for platform admins, workflow builders, and application developers.
ServiceNow
This beginner-friendly ServiceNow course is built for aspiring system administrators, IT support pros, and anyone new to enterprise ITSM. Learn how to navigate the ServiceNow platform, manage tasks and users, and customize dashboards that streamline workflows. You’ll build hands-on skills with lists, forms, visualizations, and AI-driven workspaces — everything you need to support modern service management at scale.
Shaun Wassell
ServiceNow Admin
Build confidence and job-ready ITSM skills with ServiceNow admin training. Get comfortable with the latest ServiceNow interface in engaging, bite-sized videos, and start using ServiceNow as an administrator. You’ll master key platform features like Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. Dive into instance setup, data visualization, email integration, access control, and automated onboarding. Reinforce concepts with step-by-step ServiceNow automated workflow tutorials that you can actually implement in your organization. After taking this ServiceNow course, you’ll be ready to manage tables, roles, triggers, and analytics, boosting your ability to drive efficient, secure IT service delivery.
Shaun Wassell
Duration: 13hPreview a free skill
Associate
ServiceNow Certified Admin
Build confidence in the ServiceNow platform and certify your IT service management (ITSM) skills. This ServiceNow Certified Administrator (CSA) admin training will help you get comfortable with the ServiceNow modern UI (Next Experience Unified Navigation interface) through engaging, bite-sized videos. As you start using the platform like a real administrator, you’ll master key features such as Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. You’ll also dive into instance setup, data visualization, email integration, access control, and automated onboarding. Along the way, you’ll reinforce concepts with step-by-step workflow tutorials you can actually implement in your own organization. By the end of this ServiceNow course, you’ll be ready to manage tables, roles, triggers, analytics and deliver efficient, secure IT services.
Shaun Wassell
Associate
ServiceNow Developer
This ServiceNow Developer course teaches you to build custom, unique applications within the ServiceNow platform. In this course, you’ll learn how to test and deploy custom apps that solve real business problems. You’ll explore how ServiceNow application development works end to end, from designing data models and user interfaces to automating workflows and securing access. Along the way, you’ll develop practical JavaScript skills for the ServiceNow platform, and learn to integrate OpenAI models into your ServiceNow scripts. This course will help you earn the ServiceNow Certified Application Developer (CAD) certification, and qualify for ServiceNow developer jobs.
Shaun Wassell
Associate
ServiceNow CIS Data Foundations (CMDB & CSDM)
When ServiceNow CMDB data is incomplete, duplicated, or loosely governed, incident investigations stall and change risk climbs. This course gives IT Directors and Training Managers a consistent way to build CMDB ownership across the team, from how configuration items and relationships are stored to how discovery data enters the platform and stays trustworthy. Built for ServiceNow administrators, platform specialists, CMDB owners, and IT operations leads, the 21-skill curriculum covers identification and reconciliation rules, data source and relationship rules, CMDB health (completeness, compliance, correctness, and relationship health), data policies, attestation and scheduled policy runs, de-duplication, Query Builder, and dynamic CI groups. Your team learns to define what a healthy CMDB means for your organization and to review policy impact before publishing so poorly scoped filters do not change or delete the wrong records. At about 16.3 hours, or roughly two workdays per learner, the course works well as a staged playlist: admins and CMDB owners first, then operations leads who rely on CI relationships for service impact. CBT Nuggets Playlists and Team Reporting let Training Managers assign the path consistently and track progress as the team prepares for ServiceNow Certified Implementation Specialist – Data Foundations responsibilities.
Shaun Wassell
Recently added
Newest Releases
The latest ServiceNow training added to the catalog — new courses land here within a day of publication.
Discipline crossover
ServiceNow Training by Path
Where ServiceNow training overlaps the disciplines your team hires for — each path page shows the full picture.
Associate
ServiceNow Admin
Duration: 13hPreview a free skill
Hands-on ServiceNow practice
Human-led training is the point: engineers practice real skills with expert guidance, not just video playback.
Why CBT Nuggets
How CBT Nuggets is different for ServiceNow teams
The platform features IT directors comparing training platforms ask about most often.
Taught by IT professionals
ServiceNow training your team learns from
Built and taught by engineers with decades of experience running real-world IT infrastructure — not crowdsourced contributors.
John Munjoma
Microsoft Cloud Security & Governance, Risk, and Compliance (GRC)
Simona Millham
End-User Productivity & Project Management
Team outcome
Faster ramp for new hires
Curated playlists and team assignments make onboarding repeatable instead of relying on ad hoc shadowing and tribal knowledge.
What the team gets: Scale your team, backfill a role, or standardize skills across distributed engineers.
Frequently asked questions about ServiceNow training
Common questions IT directors ask when evaluating ServiceNow training for their team.
Which ServiceNow training should our team start with?
Start with Learning ServiceNow or Basic Administration, then assign CSA to platform admins and CAD to application developers.
What is the difference between CSA and CAD?
CSA validates platform administration. CAD validates application development and workflow extension skills.
How should managers assign ServiceNow training?
Assign foundation training to ITSM stakeholders, CSA to admins, and CAD to developers building custom ServiceNow applications.
How do you measure ROI on ServiceNow training?
Track who can administer workflows, support service catalog and incident processes, and build or maintain platform applications.
Can CBT Nuggets support ServiceNow team training?
Yes. Managers can assign ServiceNow paths by role, track completion, and document platform readiness.