6 courses. Pick a level or audience to narrow the list.
Where teams start
Most Popular Service Management Courses
Most teams start with Learning ServiceNow or ServiceNow: Basic Administration to set a shared platform baseline, then move admins into the CSA course. Pair with Service Management so PMs and practitioners share one ITSM vocabulary.
ServiceNow Certified Admin
Build confidence in the ServiceNow platform and certify your IT service management (ITSM) skills. This ServiceNow Certified Administrator (CSA) admin training will help you get comfortable with the ServiceNow modern UI (Next Experience Unified Navigation interface) through engaging, bite-sized videos. As you start using the platform like a real administrator, you’ll master key features such as Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. You’ll also dive into instance setup, data visualization, email integration, access control, and automated onboarding. Along the way, you’ll reinforce concepts with step-by-step workflow tutorials you can actually implement in your own organization. By the end of this ServiceNow course, you’ll be ready to manage tables, roles, triggers, analytics and deliver efficient, secure IT services.
Shaun Wassell
ServiceNow CIS Data Foundations (CMDB & CSDM)
When ServiceNow CMDB data is incomplete, duplicated, or loosely governed, incident investigations stall and change risk climbs. This course gives IT Directors and Training Managers a consistent way to build CMDB ownership across the team, from how configuration items and relationships are stored to how discovery data enters the platform and stays trustworthy. Built for ServiceNow administrators, platform specialists, CMDB owners, and IT operations leads, the 21-skill curriculum covers identification and reconciliation rules, data source and relationship rules, CMDB health (completeness, compliance, correctness, and relationship health), data policies, attestation and scheduled policy runs, de-duplication, Query Builder, and dynamic CI groups. Your team learns to define what a healthy CMDB means for your organization and to review policy impact before publishing so poorly scoped filters do not change or delete the wrong records. At about 16.3 hours, or roughly two workdays per learner, the course works well as a staged playlist: admins and CMDB owners first, then operations leads who rely on CI relationships for service impact. CBT Nuggets Playlists and Team Reporting let Training Managers assign the path consistently and track progress as the team prepares for ServiceNow Certified Implementation Specialist – Data Foundations responsibilities.
Shaun Wassell
Jira Essentials
This Jira Essentials course gives IT Directors and Team Leads a way to set one consistent baseline for how the whole team tracks work in Jira. Built for software developers, QA analysts, scrum masters, documentation specialists, and new hires, this course helps teams adopt Jira quickly and efficiently. Learners start with core work items, then move to boards and workflows. From there they apply Jira to agile projects in scrum and kanban styles, and finally learn to stay productive when a shared Jira instance holds many projects and items. The course also helps learners prepare to pursue the Jira Essentials certification. Training Managers can add this course to onboarding Playlists or assign it to the whole team during a Jira rollout. Team reporting then shows per-learner progress and completion, so leaders can confirm everyone has reached the same baseline.
Simona Millham
Capability ladder
Service Management Courses by Level
The most popular Service Management courses at each level — from first steps for new team members through expert tracks.
Fundamentals
4 coursesAssociate
1 courseProfessional
1 courseRecently added
Newest Releases
The latest Service Management training added to the catalog — new courses land here within a day of publication.
Vendor coverage
Service Management Training by Vendor
The vendors behind the service management catalog — each vendor page maps its full certification landscape.
Frequently asked questions about Service Management training
Common questions IT directors ask when evaluating Service Management training for their team.
Which roles and experience levels do these service management courses serve?
The courses serve help desk staff, IT support pros, junior and aspiring ServiceNow admins, analysts, project managers, and Jira users such as developers, QA analysts, and scrum masters. Learning ServiceNow, ServiceNow: Basic Administration, Jira Essentials, and Service Management are beginner-friendly. The CSA and CIS–Data Foundations courses suit admins and platform specialists already working in ServiceNow.
Which certification exams do these courses prepare a team for?
Two courses are built for exam preparation: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM). ServiceNow issues the certifications; CBT Nuggets prepares your team to sit for them.
How should a Training Manager sequence a ServiceNow team path?
A common sequence starts with Learning ServiceNow or ServiceNow: Basic Administration for platform fundamentals, then the CSA course for structured administration, ACLs, Flow Designer, and scripting basics. The CSA course is a logical prerequisite for CIS–Data Foundations, which suits Team Leads and admins who own CMDB quality or a CSDM rollout.
How much time does each learner need?
Jira Essentials runs about 4.5 hours of video, Service Management about 5.4 hours, and Learning ServiceNow about 10 hours across 13 skills, which fits a two- to three-week onboarding window. Longer certification courses can be spread across a quarter alongside regular work.
How does this training support onboarding and change control?
Each course gives new and existing staff a shared baseline, so tickets, incidents, change activity, and Jira work items are handled the same way across the team. That reduces reliance on one or two people who understand the instance and lowers the risk of unreviewed production edits.
How can IT Directors track team progress and show completion for audits?
Team reporting shows per-learner progress and completion, cohort and group views, and completion exports you can use as audit evidence. It also includes IT Trainerbot usage, such as top topics and the training the answers came from.