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ServiceNow training courses
Standardize ServiceNow capability across your team with expert-led, on-demand training — every course below is current and team-ready.
ServiceNow
ServiceNow
This beginner-friendly ServiceNow course is built for aspiring system administrators, IT support pros, and anyone new to enterprise ITSM. Learn how to navigate the ServiceNow platform, manage tasks and users, and customize dashboards that streamline workflows. You’ll build hands-on skills with lists, forms, visualizations, and AI-driven workspaces — everything you need to support modern service management at scale.
71 videos13 skills10hServiceNow
ServiceNow Developer
This ServiceNow Developer course teaches you to build custom, unique applications within the ServiceNow platform. In this course, you’ll learn how to test and deploy custom apps that solve real business problems. You’ll explore how ServiceNow application development works end to end, from designing data models and user interfaces to automating workflows and securing access. Along the way, you’ll develop practical JavaScript skills for the ServiceNow platform, and learn to integrate OpenAI models into your ServiceNow scripts. This course will help you earn the ServiceNow Certified Application Developer (CAD) certification, and qualify for ServiceNow developer jobs.
309 videos59 skills47hServiceNow
ServiceNow CIS Data Foundations (CMDB & CSDM)
When ServiceNow CMDB data is incomplete, duplicated, or loosely governed, incident investigations stall and change risk climbs. This course gives IT Directors and Training Managers a consistent way to build CMDB ownership across the team, from how configuration items and relationships are stored to how discovery data enters the platform and stays trustworthy. Built for ServiceNow administrators, platform specialists, CMDB owners, and IT operations leads, the 21-skill curriculum covers identification and reconciliation rules, data source and relationship rules, CMDB health (completeness, compliance, correctness, and relationship health), data policies, attestation and scheduled policy runs, de-duplication, Query Builder, and dynamic CI groups. Your team learns to define what a healthy CMDB means for your organization and to review policy impact before publishing so poorly scoped filters do not change or delete the wrong records. At about 16.3 hours, or roughly two workdays per learner, the course works well as a staged playlist: admins and CMDB owners first, then operations leads who rely on CI relationships for service impact. CBT Nuggets Playlists and Team Reporting let Training Managers assign the path consistently and track progress as the team prepares for ServiceNow Certified Implementation Specialist – Data Foundations responsibilities.
121 videos21 skills16hServiceNow
ServiceNow Certified Admin
Build confidence in the ServiceNow platform and certify your IT service management (ITSM) skills. This ServiceNow Certified Administrator (CSA) admin training will help you get comfortable with the ServiceNow modern UI (Next Experience Unified Navigation interface) through engaging, bite-sized videos. As you start using the platform like a real administrator, you’ll master key features such as Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. You’ll also dive into instance setup, data visualization, email integration, access control, and automated onboarding. Along the way, you’ll reinforce concepts with step-by-step workflow tutorials you can actually implement in your own organization. By the end of this ServiceNow course, you’ll be ready to manage tables, roles, triggers, analytics and deliver efficient, secure IT services.
244 videos47 skills37hServiceNow
ServiceNow Admin
Build confidence and job-ready ITSM skills with ServiceNow admin training. Get comfortable with the latest ServiceNow interface in engaging, bite-sized videos, and start using ServiceNow as an administrator. You’ll master key platform features like Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. Dive into instance setup, data visualization, email integration, access control, and automated onboarding. Reinforce concepts with step-by-step ServiceNow automated workflow tutorials that you can actually implement in your organization. After taking this ServiceNow course, you’ll be ready to manage tables, roles, triggers, and analytics, boosting your ability to drive efficient, secure IT service delivery.
16 skills13h