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Certified System Administrator

Standardize your team on Certified System Administrator with a structured ServiceNow training path — team admin reporting included on every CBT Nuggets Teams seat.

Book a DemoAll ServiceNow certs
1
Course
6
Core skills
$300
Exam fee (ServiceNow)
IT operations team at help desk workstations with ticket queues and network diagrams
Difficulty
Difficulty: 3 of 5 (Moderate)
Moderate
Exam fee (ServiceNow)
$300
Courses on path
1
Official source
ServiceNow’s official exam page
Exam code
  • CSA

Exam datasheet

Prerequisites
No official prerequisites
Recommended experience
Three to six months of hands-on experience using and maintaining a ServiceNow instance.
Recertification
1 year
Testing center

Exams

Exams for this certification

Exam fees per engineer, paid to the exam vendor$300

Exam — Required

Every engineer on the Certified System Administrator path takes CSA.

  1. CSACertified System Administrator
    Exam fee
    $300
    Exam length
    90 minutes
    Questions
    60
    Passing score
    70%

    Exam blueprint: CSA

Skills your team builds

Platform Overview and NavigationInstance ConfigurationConfiguring Applications for CollaborationSelf Service & AutomationDatabase Management and Platform SecurityData Migration and Integration

Training path

Your team's training path

One CBT Nuggets course covers the full Certified System Administrator path. Your team can start today and have admin reporting visible from day one.

  1. Start here · primary course

    ServiceNow Certified Admin

    Build confidence in the ServiceNow platform and certify your IT service management (ITSM) skills. This ServiceNow Certified Administrator (CSA) admin training will help you get comfortable with the ServiceNow modern UI (Next Experience Unified Navigation interface) through engaging, bite-sized videos. As you start using the platform like a real administrator, you’ll master key features such as Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. You’ll also dive into instance setup, data visualization, email integration, access control, and automated onboarding. Along the way, you’ll reinforce concepts with step-by-step workflow tutorials you can actually implement in your own organization. By the end of this ServiceNow course, you’ll be ready to manage tables, roles, triggers, analytics and deliver efficient, secure IT services.

    Shaun Wassell
    244 videos37h
    Open course

Every certification course includes

  • Expert-led video training
  • Per-team completion reporting

ServiceNow career ladder

Where Certified System Administrator sits in your team's ServiceNow progression

The cert your team is on now, plus the levels above and below. Use this to map an engineer's next-step credential or to plan headcount coverage across tiers.

  1. Associate level

    3 certs

    Certified Application Developer

    CAD

    Certified System Administrator

    CSA

    You are here

    ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

    CIS-DF (CMDB and CSDM)

Customer outcome

Build CSA capability across the whole team, not one engineer

Assign the Certified System Administrator course to the engineers who need it, and the team report shows who has started, who has finished — the view leadership uses to see ServiceNow skills coverage across the team and where the gaps are.

See team pricing

Team capability

Make CSA a number on your team capability sheet, not a single engineer’s certificate.

Standardizing your team on CSA gives leadership a clear picture of ServiceNow skills coverage — who has completed the training, who is still on the path, and where the gaps are — so staffing and escalation plans rest on known capability instead of on one engineer.

Credential: Certified System Administrator

Exam
  • CSA

Frequently asked questions about Certified System Administrator training

Common questions IT directors ask when evaluating Certified System Administrator training for their team.

How does Certified System Administrator fit into our internal compliance and governance program?

IT leaders often cite Certified System Administrator when documenting which team members are trained to administer the ServiceNow instance, including who can change tables, forms, and business rules. Team reporting supports that record with per-learner progress, completion, and completion exports for audit evidence. Your auditor's control crosswalk decides how the credential maps to a specific framework.

Who on the team should hold Certified System Administrator, and what can a certified team own?

It fits ServiceNow admins, help-desk leads, and analysts who maintain the platform day to day. The linked course covers the work a certified team can own: table administration and table relationships, list and form administration, filters and tags, task management and data-driven Visual Task Boards, and business rules backed by basic JavaScript for ServiceNow admins.

What does CBT Nuggets Certified System Administrator training include for a team?

CBT Nuggets Certified System Administrator courses are built by named expert trainers. Where a course includes hands-on virtual labs or a practice exam mapped to ServiceNow's published exam objectives, the course list on this page says so. Team admin reporting tracks assignment, completion and exam readiness per engineer — the view managers use to run a team training program.

How do I assign and track Certified System Administrator training for my team?

From the admin console, managers assign the Certified System Administrator courses directly to specific engineers or role groups and track completion and practice-exam scores per learner. Team-wide reporting rolls up to a single dashboard you can review or export for leadership reviews or compliance reporting.

How long does it take to certify a team on Certified System Administrator?

The linked training adds up to about 37 hours of video across the live courses. The actual timeline depends on the team's starting point, such as how much hands-on ServiceNow administration and JavaScript experience each engineer brings.

What if ServiceNow updates the Certified System Administrator exam objectives?

CBT Nuggets updates ServiceNow course content as exam objectives refresh, and this page shows the current exam's status and any retirement date the vendor has announced. When ServiceNow restructures or renames a track, the assigned training stays aligned with the same team training plan, and the training stays current without anyone losing their progress mid-stream.

Ready to Certified System Administrator-certify your team?

Build Certified System Administrator capability across your team

See how CBT Nuggets helps IT leaders plan and track Certified System Administrator training across the team — reporting included.

Book a Demo