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Professional Scrum Master II (PSM II)
When delivery stalls, sprint reviews turn tense, or a team resists a new release cadence, the root cause is rarely a missed Scrum event. It is usually team dynamics, unclear accountability, or organizational systems. This intermediate course helps IT Directors and Training Managers develop experienced Scrum Masters who can read those signals and respond with sound judgment instead of quick fixes. Built for Scrum Masters, Agile Team Leads, and delivery leaders who already know Scrum fundamentals, the 11 skills cover coaching individuals and teams, facilitating difficult conversations, leading without formal authority, organizational systems thinking, scaling and dependencies, and evidence-based continuous improvement. Learners practice separating observable facts from assumptions, treating resistance as useful information, and influencing stakeholders across teams. The course closes with an integrated coaching simulation and final preparation for the Professional Scrum Master II assessment, including representative questions and a full-length practice assessment. At about 9.9 hours per learner, it fits a quarterly development plan, and Playlists and Team Reporting let Training Managers assign the path and track progress across the team.
