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Microsoft Lync Server 2010 70-664

Course Duration: 15:38:56
Course Introduction
In this first Nugget, we answer the basics: What is Microsoft Lync Server 2010? What is Lync's product history and components? How is this CBT Nuggets training course organized? How does the 70-664 exam fit into Microsoft's IT Pro certification programs?
Understanding Lync Server 2010 Architecture
This Nugget covers Lync Server 2010 topologies and server roles. This video also will get you familiar with Lync Server 2010 administration tools and explain how to use the Lync planning tool.
Deploying Lync Server 2010
In this Nugget, you'll get an overview of the Lync Server 2010 deployment process. You'll also learn how to install a consolidated Standard Edition server. Finally, we'll cover verifying and troubleshooting the installation.
Enabling Users and Managing the Lync Client
In this Nugget, learn how to use role-based access control (RBAC) in Lync Server 2010. We enable Active Directory users for Lync, and we cover how to deploy, manage, and use the Lync 2010 client for Windows.
Managing External User Access
This Nugget covers planning, installing, and configuring the Lync Edge Server role to support external user access to our Lync Server 2010 infrastructure.
Implementing Enterprise Voice Part 1 of 2
This Nugget covers planning for Enterprise Voice in Lync Server 2010. After gaining an understanding of the relevant telephony-related vocabulary, we learn how to implement Enterprise Voice into our existing Lync topology. These tasks include adding PSTN gateways and Mediation Servers by using Lync Topology Builder, and creating dial plans, voice routes, voice policies and trunks by using the Lync Control Panel.
Implementing Enterprise Voice Part 2 of 2
This Nugget builds upon what we learned of Lync Server 2010 Enterprise Voice in the previous Nuggets. Specific topics include: enabling Lync users for Enterprise Voice; configuring Call Park; and configuring the Announcement Service to handle unassigned telephone numbers.
Implementing Response Groups
What are response groups? We cover that in this Nugget, as well as configuring the Response Group Service (RGS) to create both basic hunt groups, as well as more complex interactive voice response (IVR) workflows.
Administering Call Admission Control
Topics covered: What is Call Admission Control (CAC) in Lync Server 2010? Planning for a CAC infrastructure; deploying CAC; setting up and testing bandwidth policies.
Using Location Information Services and Enhanced 9-1-1
Topics covered: Relationship between presence states and Lync user location; Understanding Location Information Services (LIS) and Enhanced 9-1-1 (E9-1-1); Deploying and enforcing location policies.
Conferencing in Lync Server 2010 Part 1 of 2
Topics covered: Understanding Lync Server 2010 conferencing architecture; Touring the Lync conferencing experience from the end user's point of view.
Conferencing in Lync Server 2010 Part 2 of 2
Topics covered: Implementing conferencing (Dial-in conferencing, conferencing policy, PINs, meet URL, user provisioning and customization).
Implementing a Unified Mailbox with Exchange Server 2010 SP1 UM
Topics covered: What does Microsoft Exchange Server 2010 SP1 offer? Benefits of Lync Server/Exchange Server integration; Introducing Exchange to Lync (and vice-versa); Testing integration through the end user's perspective.
Ensuring Voice Resiliency
Topics covered: What is resiliency? Understanding the Lync features that are available during various outage situations; Configuring the Lync environment for voice resiliency.
Monitoring and Archiving in Lync Server 2010
Topics covered: Understanding Lync monitoring and archiving; Infrastructure requirements to support these server roles; Deploying and managing the Lync Server 2010 monitoring and archiving servers.
High Availability and Disaster Recovery in Lync Server 2010
Topics covered: High availability options for Lync Server 2010; The elements of a Lync Server 2010 disaster recovery plan; Critical files to back up or export; Backup and restore tools.
Deploying and Managing Clients and Devices
Topics covered: Deploying Lync client software; Performing in-band and out-of-band provisioning; Deploying Lync IP phones and Lync 2010 Phone Edition.
Patching and Troubleshooting Lync Server 2010
Topics covered: updating/patching Lync Server 2010 and Lync 2010 client; Troubleshooting strategies for Lync Server and Lync client, including event log subscriptions, OCSLogger, Snooper, and Network Monitor.
Administering Lync Server with PowerShell
Topics covered: What is Windows PowerShell, and why do I care? The necessity of PowerShell to Lync Server 2010; Basic PowerShell vocabulary and syntax; Getting help with PowerShell; Essential Lync Server 2010 PowerShell cmdlets
Lync Server 2010 Additional Learning Resources
Topics covered: How to build a test lab for Lync Server 2010; Introducing Tim's Lync Links List at; Survey of the best Lync learning resources on the Internet; Contacting Tim

No Bookmarks

Exam 70-664 was retired July 31, 2013. However, this course retains value as a training resource.

This Lync Server video training with Tim Warner covers Microsoft’s versatile enterprise communications technology, including deploying Lync Server 2010, implementing enterprise voice, and more.

Recommended skills:
  • Experience with Lync Sever 2010
  • Experience with complex deployments
  • Familiarity with Windows Server Active Directory 2010

Recommended equipment:
  • Microsoft Lync Server 2010

Related certifications:
  • MCTS: Microsoft Lync Server 2010, Configuration
  • MCITP: Microsoft Lync Server 2010 Administrator

Related job functions:
  • IT professionals
  • Telecommunication professionals

  • Microsoft Lync Server 2010 is hot! This all-in-one enterprise communications solution is a 64-bit enterprise-class Unified Communications (UC) server that runs on Windows Server 2008. This series will cover core features of this platform, including instant messaging; conferencing; integrating with or replacing enterprise voice systems; Microsoft Office integration; and using Lync from mobile apps. You'll also learn how Lync works seamlessly with other Microsoft enterprise server products, including SharePoint Server 2010 and Exchange Server 2010.

    Trainer Timothy Warner guides you through this platform and the powerful communication tools it offers. Internet telephony is a “black art” with which many systems administrators have no knowledge. But by the time you finish this Lync Server 2010 CBT Nuggets training course, you will understand both the rudiments of Voice over IP (VoiP) and Unified Communications (UC) as well as how to install, configure, and troubleshoot Microsoft Lync Server 2010.

    If your goal is to obtain Microsoft Certified Technology Specialist (MCTS) or Microsoft IT Professional (MCITP) certifications, start here. Not looking for a cert? Non-certification-oriented IT professionals can also derive great benefit from this course, saving them hours upon hours of otherwise trial-and-error work, as well as potentially saving their companies tens of thousands of dollars in ensuring a quality Lync rollout.

Course Introduction

00:00:00 - Hello, and welcome to this CBT Nuggets training course on
00:00:03 - Microsoft MCTS Exam 70-664: Microsoft Lync Server 2010
00:00:09 - Configuring.
00:00:10 - My name is Tim Warner, and I'm extremely excited and grateful
00:00:13 - to be your instructor.
00:00:14 - What will we be covering in this introductory Nugget?
00:00:17 - Well first, we're going to answer the question
00:00:19 - preliminarily, what exactly is Lync Server 2010,
00:00:22 - and why do I care?
00:00:24 - Over the past year or two, there's been a lot of hubbub,
00:00:27 - a lot of industry hubbub, a lot of talk on the street
00:00:30 - about Lync.
00:00:31 - However, in my experience, many of these people who hear
00:00:34 - this hubbub about how wonderful Lync Server is don't
00:00:38 - really understand what the product is specifically.
00:00:41 - And there's a fact to that that Microsoft has a tendency
00:00:45 - to over-complicate products.
00:00:47 - And I'm going to tease apart the various Lync components
00:00:51 - for you, such that by the end of this Nugget you'll
00:00:54 - understand exactly how the product works.
00:00:56 - We'll then look at how I organized the training, and
00:00:59 - I'll provide you with some practical tips and tricks on
00:01:01 - how you can approach this training course for maximum
00:01:04 - impact with minimum time.
00:01:06 - Many of you are interested in pursuing the MCTS or MCITP
00:01:11 - credential in Lync Server 2010.
00:01:13 - Yet, others I understand don't care so much about
00:01:15 - certification, but instead they simply need to know how
00:01:18 - to administer Lync Server.
00:01:20 - Perhaps you're tasked at your job with rolling out Lync and
00:01:23 - you have no idea where to begin.
00:01:24 - Well, you're in good hands in this training course, friends.
00:01:27 - Finally we're going to revisit the subject of certification
00:01:30 - and understand how this particular cert exam fits into
00:01:34 - Microsoft's overall certification portfolio.
00:01:37 - Again, very recently in 2012, Microsoft has changed their
00:01:42 - playing field with regard to their IT pro certifications,
00:01:46 - so I want to make you fully aware of what's going on and
00:01:49 - bring you completely up to date.
00:01:50 - What is Microsoft Lync server 2010?
00:01:54 - Lync Server 2010 is a Microsoft Enterprise server
00:01:58 - product that gives us Enterprise real-time
00:02:01 - communications.
00:02:03 - Real-time communications means that person A and person B are
00:02:07 - communicating with each other simultaneously.
00:02:10 - Traditionally in a business environment, you have
00:02:12 - asynchronous communication, typically via email in which
00:02:16 - person A sends a message to person B, has no idea when or
00:02:20 - if the person read the message.
00:02:21 - And then maybe just maybe, the person sends a reply and the
00:02:25 - communication goes that way.
00:02:26 - Some organizations over the years have adopted instant
00:02:29 - messaging solutions.
00:02:31 - The worst case scenario is to use a public IM
00:02:34 - infrastructure, like AOL Instant Messenger, that gives
00:02:37 - synchronous communications where two people can be online
00:02:41 - at the same time and communicate using their
00:02:43 - keyboards, maybe send files back and forth.
00:02:46 - Now, what's the problem with that?
00:02:48 - Well, the problem is if we're using a public instant
00:02:50 - messaging infrastructure, than we, the business, do not own
00:02:53 - that infrastructure.
00:02:55 - We can't audit the chats.
00:02:57 - We can't protect the chats with. security.
00:02:59 - We can't govern acceptable use, saying don't talk about
00:03:03 - this, talk about that.
00:03:05 - Many businesses thrive on and survive on their own
00:03:09 - intellectual property.
00:03:10 - So we can't be using public IM.
00:03:12 - Another thing businesses do a lot nowadays is use online
00:03:16 - conferencing, services GoToMeeting and WebEx, where
00:03:20 - individuals can get together in a virtual electronic room,
00:03:23 - communicate with each other on a teleconference, share files,
00:03:27 - do whiteboarding, share desktops, that kind of stuff.
00:03:31 - Yet again, when we're relying upon a third-party service, we
00:03:34 - do not own that infrastructure.
00:03:36 - We also have again, integrated with third-party products,
00:03:40 - like WebEx, GoToMeeting and Skype.
00:03:42 - We have the notion of video conferencing.
00:03:44 - I remember not too many years ago the idea of a video phone
00:03:48 - call seemed like the Jetsons.
00:03:50 - It seemed like science fiction.
00:03:51 - Nowadays it's almost trivially easy with FaceTime on the iOS
00:03:56 - platform and Skype as I said.
00:03:58 - Microsoft now owns Skype, by the way, in
00:04:00 - case you didn't know.
00:04:01 - The notion of doing long distance video chats is, as I
00:04:04 - said, a yawn.
00:04:05 - It's something that kids nowadays take for granted.
00:04:08 - Once again, I'm sounding like a broken record.
00:04:11 - Skype and other services, although Skype now is a
00:04:14 - Microsoft product as I said.
00:04:16 - Unless you own the infrastructure, you can't
00:04:18 - protect it.
00:04:19 - So all those are examples of real-time communications.
00:04:22 - And also a buzz word that you'll hear a lot over the
00:04:25 - course of this training is unified communications, or UC.
00:04:29 - The idea is that we can unify all of these different ways of
00:04:33 - synchronous and asynchronous communications with the
00:04:36 - advantage with Lync that we own the entire infrastructure.
00:04:41 - You see the main features of Microsoft Lync Server 2010 are
00:04:45 - things like instant message, voice and video calling,
00:04:48 - audio/video conferencing, a technology called presence.
00:04:53 - Presence simply means that user A can see
00:04:56 - if user B is online.
00:04:57 - Again, with stuff like Facebook, it's simply assumed
00:05:01 - that we know presence status.
00:05:03 - But in a business world, it's been around longer, but it
00:05:06 - really hasn't been trusted so much.
00:05:08 - Now with Lync Server 2010, we have a very robust and
00:05:11 - reliable presence engine.
00:05:13 - We also have the ability in Lync server 2010 to replace
00:05:17 - your business phone system, your PBX, or
00:05:20 - Private Branch Exchange.
00:05:22 - We'll talk more about that later.
00:05:23 - We can also put Lync server as not only a private phone
00:05:27 - replacement, but we can put Lync directly into the Public
00:05:31 - Switched Telephone Network, or PSTN.
00:05:35 - Lync actually works with or without your
00:05:37 - existing PBX system.
00:05:39 - That's an attractive feature that many businesses have.
00:05:42 - Because historically, the way private branch exchanges work
00:05:46 - is they're completely separate from your data infrastructure.
00:05:49 - You have your data infrastructure that has
00:05:51 - everybody's information, their email, their files, their
00:05:56 - online profiling, all of that stuff is stored in Active
00:06:00 - Directory, SharePoint Server, et cetera.
00:06:02 - And then your telco system, with your PBX and voicemail is
00:06:06 - completely separate.
00:06:07 - And even more importantly, requires a separate bill with
00:06:10 - your telco provider, with your external circuits.
00:06:14 - Generally ISDN pre-lines that go out into the public
00:06:17 - switched telephone network.
00:06:19 - Imagine with Lync using a technology called Session
00:06:22 - Initiation Protocol, SIP Trunking.
00:06:25 - You can get rid of all the PBX, voicemail systems, that
00:06:29 - extra charge for your pre-lines, keep everything on
00:06:32 - your data side, integrate your telco with your SharePoint and
00:06:37 - your user profiling information, and then go
00:06:40 - directly out onto the internet with your telephony using SIP.
00:06:44 - Isn't that amazing?
00:06:45 - Technology has come such a long way.
00:06:47 - It really has.
00:06:48 - Now, Lync Server is not the only product
00:06:51 - out there doing this.
00:06:52 - There is competition that you should be aware of.
00:06:54 - Products that you'll want to compare with Lync if you are,
00:06:57 - in fact, planning a purchase of a unified communications
00:07:01 - platform are products like a Avaya Aura, Cisco Unified
00:07:05 - Presence Server, IBM Lotus Sametime, and then there's
00:07:08 - Microsoft's own Skype as a much smaller desktop video
00:07:13 - conferencing/video chat tool; Jabber, WebEx,
00:07:16 - GoToMeeting, et cetera.
00:07:17 - So there's quite a bit of competition in this space and
00:07:20 - that's another reason why Lync is getting so much play in the
00:07:24 - last few years.
00:07:25 - Because this notion of unified communications is not going
00:07:29 - anywhere, it's going to do nothing but continue to grow
00:07:32 - over time as a matter of fact.
00:07:34 - Let's have an abbreviated look at Lync product history,
00:07:37 - because this speaks to what I said in the introductory slide
00:07:40 - of this Nugget, that Lync tends to confuse more people
00:07:43 - than it enlightens, at least on the front end.
00:07:45 - Part of that is Microsoft's proclivity toward renaming and
00:07:49 - re-branding their products.
00:07:51 - Sometimes they can change a product so many times over the
00:07:54 - years that after 5, 10 years, there is no public knowledge
00:07:59 - really, that the one product turned in or
00:08:01 - morphed into the other.
00:08:03 - Lync actually dates back all the way to 2000 or so, believe
00:08:07 - it or not, when in Microsoft Exchange Server 2000 there was
00:08:11 - an add-in called the Exchange Instant Messenger Service.
00:08:15 - Now, around 2000 and the late '90s, online chat, the
00:08:19 - web-based chat rooms, as well as your chat clients, like AOL
00:08:24 - Instant Messenger--
00:08:24 - one that I used a lot at the time was called ICQ.
00:08:27 - Frankly, I don't even know if that's still around anymore.
00:08:30 - But instant messaging in the public sphere
00:08:33 - was pretty darn popular.
00:08:34 - Microsoft saw that perhaps there was business use to IM,
00:08:38 - so that's where they added the clunky, not very integrated
00:08:42 - instant messenger service.
00:08:44 - The good news is Microsoft never dropped the ball in
00:08:47 - terms of unified communications.
00:08:50 - Live Communications Server 2003 gave us enterprise-class
00:08:55 - instant messaging.
00:08:56 - That's really what this version of the
00:08:58 - product was known for.
00:08:59 - Live Communications server 2003 is typically known by its
00:09:03 - fans as LCS 2003.
00:09:06 - A couple years later in 2005, LCS 2005 give us out not only
00:09:11 - instant messaging, but presence.
00:09:14 - And what was particularly cool about this is integration with
00:09:17 - the SharePoint product and the nascent beginnings of presence
00:09:21 - integration with Microsoft Office, in particular Outlook
00:09:25 - client, gave businesses the ability to see, as I said
00:09:29 - earlier, somebody's online state.
00:09:32 - OK, I want to reach out to Jane and ask her a question
00:09:35 - about this project I'm working on.
00:09:36 - Let me see if she's online.
00:09:38 - Yes, she is.
00:09:39 - So maybe I can hit her via IM, or I go ahead with this email,
00:09:43 - or I'll give her a call.
00:09:44 - Again, those were separate tools, separate procedures--
00:09:48 - instant message, email, telephone.
00:09:50 - And as we said earlier, at this point we're not doing
00:09:53 - enterprise voice, so your telco is still using the
00:09:56 - separate PBX system.
00:09:57 - But still, it's better than nothing.
00:09:59 - Now, Office Communications Server, a
00:10:01 - re-brand from LCS 2007.
00:10:05 - This is known by industry folks as OCS 2007.
00:10:08 - It gives us deeper integration with the Office client suite,
00:10:12 - gives us web conferencing, and finally a start at enterprise
00:10:16 - voice, which refers to IP telephony and starts to get to
00:10:21 - the point where you're replacing your
00:10:23 - private branch exchange.
00:10:25 - You couldn't do it with OCS 2007, but you could at least
00:10:28 - integrate, albeit clunkily, with your private branch
00:10:32 - exchange system in your business.
00:10:34 - Finally, we're up to current day with Lync Server 2010,
00:10:38 - quite a history as you see.
00:10:39 - And some folks, believe it or not-- maybe you believed this
00:10:42 - up until you saw this whiteboard slide-- thought
00:10:45 - that Lync was the very first entree on Microsoft's part
00:10:49 - into unified communications.
00:10:51 - I don't think so.
00:10:52 - Another potential point of confusion with Lync are all
00:10:55 - the various and sundry components in a Lync
00:10:58 - infrastructure.
00:10:58 - And I want to clear that up for you right now.
00:11:01 - Lync Server 2010 refers to the enterprise server product.
00:11:07 - This is the skill set that we're concerned
00:11:09 - with in this training--
00:11:10 - installing, configuring, managing, and
00:11:13 - troubleshooting Lync.
00:11:14 - Now, what can be confusing is that you'll see references in
00:11:17 - the literature to Microsoft Lync 2010.
00:11:20 - And some people assume that we're talking about the server
00:11:23 - product, but really we're talking
00:11:25 - about the client product.
00:11:26 - Now, Lync is obviously a client server real-time
00:11:30 - communications platform.
00:11:31 - And the desktop client is required for full-featured
00:11:35 - client access into--
00:11:37 - you guessed it-- your Lync server.
00:11:39 - And Microsoft has done an amazing job at making that
00:11:42 - client as ubiquitous as possible.
00:11:44 - This is another reason why Lync is so darn popular.
00:11:47 - We can download and install Lync 2010 client
00:11:51 - for Windows, obviously.
00:11:52 - But we can also do Mac OS X desktop, as well as various
00:11:57 - mobile platforms.
00:11:58 - Microsoft has developed Lync 2010 client apps for iOS--
00:12:03 - in other words, iPhone and iPad--
00:12:05 - Google Android, and Windows Phone 7.
00:12:07 - Although Microsoft roundly ignores Linux, there are folks
00:12:12 - out there developing Lync client functionality for Lync
00:12:17 - Server 2010.
00:12:18 - The Pidgen, P-I-D-G-E-N, framework in Linux has a
00:12:22 - plug-in called SIPE.
00:12:24 - SIPE, of course, is a play on SIP, which means Session
00:12:28 - Initiation Protocol.
00:12:29 - The SIPE project for Linux works pretty well with OCS,
00:12:33 - not quite there with Lync Server 2010.
00:12:36 - But if you are a Linux person, you're interested in
00:12:39 - integrating with Lync Server 2010, you'll want
00:12:41 - to check that out.
00:12:42 - So that's what's going on on the client side.
00:12:44 - There's web browser access to Lync Server as well.
00:12:48 - But definitely for your exam success and for full client
00:12:52 - functionality, you're going to want to run an official Lync
00:12:55 - client to get to all the good Lync presence features and
00:12:58 - real-time communication features.
00:13:00 - So that's software.
00:13:02 - On the hardware side of things, you want to be aware
00:13:04 - of the Lync Qualification Program.
00:13:07 - If you're tasked with rolling out Lync in your enterprise
00:13:10 - business, whether that enterprise business is 5
00:13:13 - people or 50,000, you'll definitely want to base your
00:13:17 - purchasing decisions on hardware that's been qualified
00:13:21 - or vetted for compatibility with Lync.
00:13:23 - And what happens with this is that hardware OEMs, or
00:13:26 - Original Equipment Manufacturers, submit their
00:13:29 - product to Microsoft.
00:13:30 - Microsoft runs a battery of compatibility tests
00:13:34 - against Lync 2010.
00:13:35 - And the idea is at the end of that process if you pass, you
00:13:38 - can badge your product as you see over here, Qualified for
00:13:42 - Microsoft Lync.
00:13:43 - Now, that's a win-win situation for
00:13:45 - both the OEM and Microsoft.
00:13:47 - The OEM has the advantage or the prestige of being able to
00:13:52 - brand their product in this way.
00:13:54 - That gives us, the customer, some satisfaction that we can
00:13:57 - just plug this in and it will just work with Lync.
00:14:01 - And of course, it's a boon for Microsoft because they wind up
00:14:04 - selling more Lync.
00:14:05 - The Lync Qualification Program has quite a few categories to
00:14:09 - it, actually.
00:14:10 - We can look at IP desk phones, meeting room devices, like
00:14:15 - conference phones, audio/video devices like USB headsets and
00:14:20 - webcams, and a hardware appliance called a Survivable
00:14:23 - Branch Appliance.
00:14:25 - These are also called SBAs.
00:14:27 - We'll learn more about these later.
00:14:29 - These are simply Windows Server 2008 R2 hardened
00:14:32 - appliances that can be used in branch offices to keep your
00:14:37 - users in Lync if the WAN connection is severed between
00:14:41 - that branch office and the main office.
00:14:43 - I want to talk to you just a little bit more deeply on the
00:14:46 - subject of unified communications
00:14:48 - in Lync Server 2010.
00:14:50 - Let's look at this first bullet point, what I call
00:14:52 - dreams come true.
00:14:53 - It wasn't that long ago that cell phones weren't around.
00:14:56 - Do you go back far enough for instance, where pay phones
00:14:59 - were how you placed a call?
00:15:02 - It seems inconceivable now.
00:15:04 - Now that we have cell phones, they follow us.
00:15:06 - We've got a cell phone in our pocket and we can reach
00:15:09 - anybody we need to just by pulling out that phone.
00:15:12 - We can receive a call from someone on the other side of
00:15:15 - the Earth who knows our cellphone number.
00:15:17 - It's just amazing that we take that for granted nowadays.
00:15:20 - Also, we have things like Skype.
00:15:22 - To give a personal example, my wife and I have a two-year-old
00:15:25 - daughter named Zoe, and Zoe is awfully attached to her
00:15:28 - grandparents who live 875 miles away in
00:15:31 - Syracuse, New York.
00:15:32 - My grandparents are nuts about Zoe too, obviously.
00:15:35 - They're able to have a relationship not only because
00:15:38 - we travel up there physically a few times a year, but also
00:15:41 - because we make regular use of video chat, like Skype, where
00:15:45 - we can see each other and communicate with each
00:15:48 - other in real time.
00:15:50 - Again, we take that for granted nowadays.
00:15:52 - And then another example, in my day job I work as part of a
00:15:55 - virtual team in which all of the team members are spread
00:15:59 - all over the United States and the world.
00:16:01 - We get together regularly to collaborate using tools like
00:16:05 - WebEx, where we can join a teleconference, share
00:16:09 - desktops, do whiteboarding, exchange files, and even save
00:16:13 - the teleconference for archival purposes later.
00:16:16 - All of this stuff forms the basis of a unified
00:16:19 - communications platform.
00:16:21 - With Lync Server 2010, users aren't tied to
00:16:24 - a single comm device.
00:16:25 - That would be, if I were to use the term "weakness." Maybe
00:16:28 - I'll say inconvenience.
00:16:30 - The inconvenience of this dreams come true business is
00:16:33 - that we don't have any natural connection between our cell
00:16:36 - phone, our Skype setup, and a WebEx corporate account.
00:16:40 - With Lync however, all that stuff is under one roof and
00:16:43 - you're not tied to a single ID number, like
00:16:46 - a cell phone number.
00:16:47 - Instead, you use your Active Directory log-on credentials.
00:16:50 - So the idea is wherever you are in the world, you can
00:16:54 - place and receive calls through your Lync
00:16:57 - infrastructure just by using your user ID.
00:17:00 - You're no longer tied to a single desk phone that happens
00:17:04 - to be in a physical cubicle or office in a
00:17:07 - physical location on Earth.
00:17:09 - So as I said, I'm just repeating that down here.
00:17:12 - We log into that device.
00:17:13 - It could be our Lync client on our iPhone.
00:17:16 - It could be logging into our desktop PC.
00:17:19 - It could be an IP phone and we'll have transparent access
00:17:22 - to presence, voice, text, video, as
00:17:25 - well as file exchange.
00:17:27 - The presence issue allows us to know who's available when.
00:17:30 - And not only that, we can determine which format, which
00:17:34 - communication format is most appropriate.
00:17:36 - For instance, we might notice through Lync presence states
00:17:40 - that our colleague is in the office, but is
00:17:42 - currently on the phone.
00:17:43 - So we won't bother that person by ringing their phone.
00:17:46 - We'll instead send them an IM, or perhaps
00:17:49 - even an email message.
00:17:51 - How is this training organized?
00:17:52 - Well, this course is aligned to every
00:17:55 - 70-664 MCTS exam objective.
00:17:59 - Because I'm not only a technical trainer but I am an
00:18:02 - IT certification item writer and test taker myself, I know
00:18:06 - how important it is when I study for a test that any
00:18:09 - study materials I select cover every objective,
00:18:12 - and that's the case.
00:18:13 - Now, one thing that's different between this
00:18:15 - particular CBT Nuggets course and every other one I've
00:18:18 - done-- and I've done quite a few over the years--
00:18:20 - is that I've reorganized the exam objectives for both logic
00:18:24 - and learnability.
00:18:25 - What I have to finally conclude after years of
00:18:28 - beating my head against the wall-- and this is just me
00:18:31 - being completely honest with you, friends-- is that exam
00:18:34 - blueprints that you find at the vendor's site tend to not
00:18:38 - make a lot of sense pedagogically.
00:18:40 - Pedagogically refers to educationally, or from a
00:18:44 - teaching/learning standpoint.
00:18:45 - I wonder when vendors like Microsoft put exam objectives
00:18:49 - together, did they just basically start with index
00:18:52 - cards with an objective on each one, put the cards in a
00:18:55 - stack, throw them up in the air, and then pick them up off
00:18:58 - the ground randomly and that's how they order the outline?
00:19:01 - Sometimes it seems that way.
00:19:02 - I know that sounds cynical.
00:19:03 - But the bottom line, friends, is I want to organize, and I
00:19:06 - have organized the content in this course to be logical, not
00:19:10 - just to simply match the blueprint line item by line
00:19:13 - item, but such that it makes sense.
00:19:15 - And with a topic like Lync that's so darn complicated,
00:19:18 - it's especially important that we do this, I think.
00:19:20 - Now, for those of you who are going to pass this exam-- and
00:19:24 - I know you will pass it--
00:19:25 - I want to share with you Warner's
00:19:26 - three-step exam prep system.
00:19:28 - Nothing really new here, this is just culled from my own
00:19:31 - experience being in the industry and passing hundreds
00:19:34 - and hundreds of certification exams.
00:19:36 - The three legs of the stool or sides of the triangle,
00:19:39 - whatever you want to say, are theory, practice, and review.
00:19:42 - And CBT Nuggets can fill the void on all three of these.
00:19:46 - First, we have the theoretical information.
00:19:48 - This is where you're getting directly from the whiteboard
00:19:51 - part of the Nugget all of your relevant vocabulary.
00:19:54 - And as we go through the course--
00:19:55 - I'll just jump down to the bottom here-- we're going to
00:19:57 - be building knowledge sequentially.
00:19:59 - So our skill set can be represented by this triangle
00:20:03 - where we start off, perhaps, with not much knowledge.
00:20:05 - But of course, as we move along, we get more and more.
00:20:08 - I tend to cross-reference Nuggets in either direction.
00:20:11 - Predominantly though, I work backward, such that in later
00:20:15 - Nuggets we take for granted and maybe do nutshell reviews
00:20:18 - of concepts that we covered earlier in the course.
00:20:21 - For that reason, I suggest that you watch the Nuggets in
00:20:24 - order, even if you have previous experience with Lync.
00:20:27 - Because I tell you with certification exams, sometimes
00:20:30 - those questions can be squirrelly.
00:20:32 - And I've seen people walk into a cert exam with tons of
00:20:35 - industry experience on a technology, yet they still
00:20:38 - fail the exam because they're not sure.
00:20:40 - They went into the exam unsure of how Microsoft or the vendor
00:20:44 - was going to ask about that technology.
00:20:47 - Step two is practice.
00:20:49 - Now, the theory is good as far as head knowledge goes.
00:20:52 - But if you're going to work as a Lync administrator in the
00:20:54 - real world, you have to actually know
00:20:56 - how the stuff works.
00:20:57 - How to accomplish tasks, how to actually do your
00:21:00 - pre-installation, installation of Lync.
00:21:03 - How to publish a topology, for instance.
00:21:06 - How to enable enterprise voice for users.
00:21:08 - To that end, there's a variety of things you could do.
00:21:11 - What I would recommend is to download evaluation versions
00:21:15 - of Windows Server, of Lync, of Exchange, all of the necessary
00:21:19 - enterprise software that we'll be using in this training.
00:21:21 - You can download 180-day evals for free, and then run them
00:21:26 - inside of one or more virtual machines.
00:21:28 - So with a net investment of zero, you can build a really
00:21:33 - nice practice lab with only one fairly
00:21:36 - powerful hardware computer.
00:21:38 - I really like the Oracle VirtualBox Desktop
00:21:41 - Virtualization Software.
00:21:42 - If you can put together a virtualization server using
00:21:46 - Hyper-V Server or VMware, more power to you.
00:21:49 - But you can get by just fine with two or three
00:21:52 - VirtualBox-based virtual machines
00:21:54 - running eval software.
00:21:56 - Microsoft TechNet also makes available Virtual
00:21:58 - Labs on Lync 2010.
00:22:00 - These are 90-minute time blocks where you create
00:22:03 - terminal services connection to one or more virtual
00:22:07 - machines in Microsoft's environment and you can work
00:22:10 - through various lab scenarios.
00:22:11 - That's another nice way to get your hands on the technology.
00:22:15 - Third step is review.
00:22:16 - This speaks of the Microsoft answer.
00:22:20 - I always say tongue in cheek to my students, there's the
00:22:23 - real world answer to a Microsoft problem, and then
00:22:25 - there's the Microsoft answer to a Microsoft problem.
00:22:28 - You want to make sure you've drilled yourself so that
00:22:31 - you're comfortable with computer-based testing, you're
00:22:34 - familiar with how Microsoft asks questions, and all of
00:22:38 - those gotchas.
00:22:39 - So this is where practice exam software comes to play.
00:22:42 - If you're a CBT Nugget subscriber, you have available
00:22:45 - access through your web browser to tons of practice
00:22:49 - exam software from Kaplan SelfTest and Transcender.
00:22:53 - And I, myself, used to write for Transcender back in the
00:22:55 - good old days, so I can vouch for their veracity as far as
00:22:59 - being a worthwhile exams simulation for you.
00:23:03 - Let's complete this introductory Nugget by
00:23:04 - discussing the 70-664 certification exam and how it
00:23:09 - fits into the larger schema of Microsoft IT pro
00:23:12 - certifications.
00:23:13 - Now, when you pass-- and again, that's when, not if--
00:23:16 - you pass 664, this will grant you the Microsoft Certified
00:23:20 - Technology Specialist, or MCTS credential.
00:23:23 - The MCTS is the basic competency title in the IT pro
00:23:28 - world, at least as far as Microsoft is concerned.
00:23:31 - It supplants what used to be called the MCP, or Microsoft
00:23:35 - Certified Professional.
00:23:36 - As you'll see, because we're going to jump out onto the web
00:23:38 - in just a moment, there are MCTSes for many, many
00:23:42 - Microsoft technologies.
00:23:43 - You can gather them like jigsaw puzzle
00:23:45 - pieces if you want to.
00:23:46 - Now, if you'd like to form a more cohesive picture of your
00:23:49 - skill set, you want to pass 665, which gives you the
00:23:52 - mid-tier credential, Microsoft Certified IT Pro, MCITP.
00:23:57 - This supplants what used to be called the Microsoft Certified
00:24:00 - Systems Engineer.
00:24:01 - This was the golden Windows credential in Windows Server
00:24:04 - technologies.
00:24:05 - And a few years ago, Microsoft changed their schema and made
00:24:09 - their IT pro credentials all follow this two-tier model
00:24:12 - where you have a baseline technology specialist, and
00:24:15 - then you could pass a pro-level exam to earn an ITP.
00:24:19 - It could be in SQL Server.
00:24:21 - It could be in SharePoint Server, Exchange Server, and
00:24:24 - there's an MTICP in Lync Server 2010.
00:24:27 - Now, here's the caveat, or the thing to just keep one eye on,
00:24:30 - one wary eye on, over time.
00:24:32 - Microsoft is rebooting the MCSE, if you can believe it.
00:24:36 - They're bringing it back.
00:24:37 - They understand that the MCITP has never really caught on in
00:24:42 - the industry.
00:24:43 - Hiring managers still are hung up on this acronym here.
00:24:47 - So we'll go out onto the web and investigate
00:24:49 - that in just a moment.
00:24:50 - But for now I want to say that for your exam registration
00:24:53 - information, Microsoft has partnered
00:24:55 - exclusively with Prometric.
00:24:57 - You might have taken exams with other vendors using
00:24:59 - Pearson VUE.
00:25:00 - Pearson VUE and Prometric are the two main IT exam
00:25:04 - registrars.
00:25:05 - They're both identical in terms of how much they charge
00:25:08 - for tests and all that.
00:25:09 - Some vendors though, partner with one.
00:25:11 - Microsoft, unfortunately, is one whose partnered
00:25:14 - exclusively with Prometric.
00:25:16 - It's just a way of life.
00:25:17 - The exams are going to cost you $150 per attempt.
00:25:21 - You'll want to keep on the lookout for voucher codes,
00:25:23 - discount codes.
00:25:24 - And in particular, a promotion that Microsoft has had on and
00:25:28 - off for many years called the second shot.
00:25:30 - And the way this works is you register and pay for your
00:25:33 - first voucher through the Second Shot Program.
00:25:36 - And if you do not pass the test on your first attempt,
00:25:39 - they give you a free voucher for a second
00:25:42 - shot on that test.
00:25:43 - So that effectively lowers the cost of the exam to $75.
00:25:47 - And if you pass it on the first try, you're still just
00:25:50 - paying the $150.
00:25:52 - So it's really quite an ingenious promotion.
00:25:54 - Now, I mentioned that the MCITP is a mid-tier
00:25:57 - credential.
00:25:58 - There's actually a top-tier called Microsoft Certified
00:26:01 - Master, and there is an MCM in Lync Server 2010.
00:26:04 - This is meant to be a general comparison to a top-tier
00:26:08 - credential like the CCIE in the Cisco world, where you
00:26:12 - actually have to prepare a presentation for Microsoft and
00:26:15 - pass practical tests.
00:26:17 - And it's a very complicated and expensive credential.
00:26:21 - It's far beyond our scope.
00:26:23 - But actually, why don't we, as I said, hop out onto the web
00:26:26 - and I'll introduce you to the Microsoft Learning Website?
00:26:28 - It's really a site you need to be familiar with anyway.
00:26:31 - So this is
00:26:35 - It's the Microsoft Learning Website.
00:26:37 - And you'll see we have a badge right there on the front page
00:26:40 - that points to the new MCSE.
00:26:41 - And not to get into this too big, but it's something you
00:26:44 - should be aware of, cloud-based computing, cloud
00:26:47 - computing being such a hot technology nowadays.
00:26:50 - Microsoft has reinvented the MCSE for the cloud.
00:26:54 - And you see that there's an MCSE in desktop
00:26:56 - infrastructure, server infrastructure, what Microsoft
00:27:00 - calls the private cloud, and then SQL Server.
00:27:03 - That's very different from the original MCSE that dealt with
00:27:07 - Windows Server technologies, but just so you know
00:27:11 - what's up with that.
00:27:12 - Now, if we come to the top navigation bar under
00:27:14 - Certification, and then over to By Product/Technology, we
00:27:18 - see an entry for Lync Server & OCS.
00:27:21 - We know what OCS stands for now.
00:27:23 - And they have the tabs divided by level, MCTS, ITP, and
00:27:27 - Advanced Certifications.
00:27:29 - If we go to TS, there we see a link for our exam, exam 664.
00:27:34 - If we navigate to the skills measured tab, this gives us
00:27:37 - what we call the exam blueprint.
00:27:39 - These are the skills that you'll have under your belt by
00:27:41 - the time you complete this training.
00:27:43 - The MCITP level, this is the Lync Server Administrator
00:27:46 - credential.
00:27:47 - You have to pass one more test for that, the pro-level
00:27:50 - administrator test.
00:27:51 - And then as I said, Advanced Certification is the Microsoft
00:27:54 - Certified Master.
00:27:55 - You have to verify that you have at least two years or
00:27:58 - more of hands-on experience with OCS 2007, that you've
00:28:03 - spent time with Lync Server 2010, and then there's several
00:28:06 - exam requirements, et cetera.
00:28:08 - Like I said, I'm just pointing that to you for grins.
00:28:10 - If you're looking for that to be your certification
00:28:13 - endpoint, rest assured that what we're doing in this
00:28:16 - Nugget series is going to help you along that way
00:28:19 - significantly.
00:28:20 - Course introduction review.
00:28:21 - In this introductory Nugget, you learned what Microsoft
00:28:24 - Lync Server 2010 is, what all the hubbub is about.
00:28:27 - And I hope you've built quite a bit of excitement in terms
00:28:30 - of learning the skill set, because it is very exciting,
00:28:33 - quite honestly.
00:28:34 - And it's going to make you a very potentially lucrative IT
00:28:38 - professional or valuable IT professional having this skill
00:28:42 - set under your belt.
00:28:43 - You know how the training's organized and you have some
00:28:45 - best practice suggestions, not only for working through the
00:28:48 - training but you also have some nice tips and tricks for
00:28:51 - passing the 664 exam.
00:28:53 - You understand how that fits into the Microsoft
00:28:56 - certification portfolio.
00:28:58 - And I hope at this point you have a very clear idea of
00:29:00 - where you're headed with this training and with Lync
00:29:03 - administration in general.
00:29:05 - So put on your thinking caps, we're going to
00:29:06 - have a lot of fun.
00:29:07 - We're going to do some deep thinking, some deep learning,
00:29:10 - and let's get it done.
00:29:11 - I hope that this has been informative for you, and I'd
00:29:13 - like to thank you for viewing.

Understanding Lync Server 2010 Architecture

Deploying Lync Server 2010

Enabling Users and Managing the Lync Client

Managing External User Access

Implementing Enterprise Voice Part 1 of 2

Implementing Enterprise Voice Part 2 of 2

Implementing Response Groups

Administering Call Admission Control

Using Location Information Services and Enhanced 9-1-1

Conferencing in Lync Server 2010 Part 1 of 2

Conferencing in Lync Server 2010 Part 2 of 2

Implementing a Unified Mailbox with Exchange Server 2010 SP1 UM

Ensuring Voice Resiliency

Monitoring and Archiving in Lync Server 2010

High Availability and Disaster Recovery in Lync Server 2010

Deploying and Managing Clients and Devices

Patching and Troubleshooting Lync Server 2010

Administering Lync Server with PowerShell

Lync Server 2010 Additional Learning Resources

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