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CompTIA Healthcare IT Technician

Course Duration: 14:09:05
Introduction to CompTIA Healthcare IT Technician
This introductory Nugget provides an overview of the approach to learning everything you need to know to become a certified IT healthcare technician. You will be introduced to IT/HIPAA Security expert Michael Shannon and medical industry veteran Shelly Smith, who is an experienced hospital management consultant. You will also explore all of the topics to be covered within the 5 domains of the CompTIA Healthcare IT technician exam.
Healthcare Regulatory Compliance Overview
Let's first understand what makes healthcare information technology so special and different from other sectors that use technology. Next, you will explore various standards agencies, laws, and regulations such as HHS, ONC, HIPAA and HITECH - to name a few - so vital to healthcare compliance and governance. Finally, you will learn about important concepts such as meaningful use and eligible providers.
Regulatory Requirements (Part 2)
In this discussion, you will learn about HIPAA compliance and controls. You will also explore regulatory rules of retaining, disposing, and archiving medical records. Thirdly, you will investigate legal best practices, requirements, and documentation for components such as liability waivers, Business Associate Agreements (BAA), and SLA/MOU documentation.
Organizational Behavior (Part 1)
This Nugget starts out with an exciting interview with an internationally recognized healthcare IT expert and renowned leader in EMR/EHR - Shahid Shah. Next, you will learn about practical guidelines and advice for handling PHI. Finally, we explore a number of roles and responsibilities and their relationship to access control of EHR and EMR.
Organizational Behavior (Part 2)
In this Nugget we will begin with another fascinating interview with Dr. Pearl Merritt. She is presently the Regional Dean of the Texas Tech University Health Science Center in Abilene Texas. Then we will explore technical roles such as Network/Security Administrator and Database/System Administrator. You will learn about Business Associate access and Contractor access along with some limitations and exceptions based on role. We will also explore sensitivity labels and clearance. Finally, you will learn to apply proper communication methods in the workplace.
Organizational Behavior (Part 3)
It's time to identify organizational structures and different methods of operation in facilities like hospitals, private practice, hospice, and surgical centers to name a few. The many varied types of departments will be explored as well. We will explore differences in scope of work, availability of resources, and formality of procedures. Finally, we will learn how to follow codes of conduct and adapt procedural behavior based on different situations and environments.
IT Operations (Part 1)
We want to move away from specific medical-related content to the information technology section of this Nugget series. While keeping in mind the healthcare context, we will explore protocol terminology, networking devices, key industry terms, and important programming languages like PHP and Python.
IT Operations (Part 2)
Now that you have a good amount of protocol terminology under your belt, we will start our adventure of implementing IT solutions in a medical environment - starting at the top of the OSI 7-Layer model. We will work our way down the stack to the Physical Layer 1 throughout this and the remaining IT operations Nuggets of this series. First, in part 2 you will explore the "ins-and-outs" of deploying a commonly-deployed medical facility workstation - along with various I/O peripherals. You will explore laptops and tablets as well. Finally, you will look at the most important healthcare software to implement in your environment.
IT Operations (Part 3)
The third installment of the IT Operations domain involves the many aspects and options for connecting your medical workstations in a networked environment. This Nugget concludes with a real demonstration of setting up a Cisco Linksys wireless router and wireless laptop in the fictional Nuggetlabs.
IT Operations (Part 4)
Here is the real-world lab you've been waiting for as we first explore a sample case study of a typical medical campus building network. Next, we will configure our departmental VLANs on a Juniper EX 2200 switch. Then, to mix things up, we will deploy a Cisco 2921 Integrated Services Router as the Layer 3 distribution point to our medical campus datacenter. We finish up by reviewing the client-side configuration for our topology.
IT Operations (Part 5)
In this final Nugget of the IT Operations domain we will investigate the various applications and services that you may find in a healthcare server farm and/or datacenter. We will accomplish this by exploring the available roles, services, and features in a new installation setup of a Windows 2012 Datacenter Server. We will then look at the methodologies, services and components of a typical Management VLAN. Finally, we will discuss some emerging technologies to look forward to coming down the healthcare IT trail now and in the future.
Medical Business Operations (Part 1)
We will begin the medical business operations domain by learning a lot more important terminology including imaging methods and controlled substance levels. Next, we will explore various types of clinical software. Finally, we will look at a typical clinical environment.
Medical Business Operations (Part 2)
The topics in this Nugget include a survey of medical devices; medical and healthcare-related interfaces like HL7; and a comprehensive healthcare acronym primer to prepare you for the real-world and exam prep.
Medical Business Operations (Part 3)
In the final Nugget of the Medical Business Operations domain we will have a final interview with Shelly Smith. She will bring up some critical points that we will explore in granular detail. You will learn about the most important image types and characteristics. You will see a demonstration of scanning and OCR on a all-in-one device. Next, you will investigate the most common clinical software problems, including: data input; missing patient data; interface problems; formatting; e-prescribing; and billing. Then, you will learn some separate troubleshooting methodologies for IT and healthcare. Finally you will learn the importance of Change Control/Management in healthcare IT.
Security (Part 1)
The security domain is a rapid-fire digest of information designed to help healthcare IT technicians adhere to the HIPAA Security Rule. In part one you will learn about the CIA security triad: confidentiality, integrity, and availability - along with the common methods for achieving those goals. Next you will learn the importance of physical access security and logical access security mechanisms. This Nugget finishes up with an interesting look at passwords.
Security (Part 2)
It's time to focus on that first deployment of security hardware and software solutions known as the firewall system. You will see all of the firewall features demonstrated in one place by way of a Cisco 5520 Adaptive Security Appliance. You will explore features like basic firewall configuration, Stateful Packet Filtering, Access Rules, NAT and PAT, DPI/AIC, Threat Control, Botnet Filtering, TCP inspection, and Unified Communications. Finally we will discuss the security policy for disposing oy electronic and physical PHI.
Security (Part 3)
Part 3 of the HIT Security domain will return focus to wireless and mobility components along with the challenges and solutions for securing these ever-present deployments. This is a rapidly-emerging and changing area in the medical and healthcare sector. This Nugget will then finish up by tying up a few security loose ends for the exam.
Healthcare IT Technician Exam Review
This is a Nugget that is just for the certification candidate. We will begin with suggestions and best practices for exam success. We will finish up by surveying some of the key points and areas to master for the CompTIA Healthcare IT Technician exam.

No Bookmarks

This video training with Michael Shannon covers what IT professionals need to know to be successful to work in the healthcare industry, including regulatory requirements, IT operations, security and more!

Recommended skills:
  • CompTIA A+ certification
  • At least 500 hours of IT experience
  • Familiarity with deploying and supporting healthcare IT systems in clinical settings

Recommended equipment:
  • Not applicable

Related job functions:
  • IT professionals

This Nugget series prepares you for real-world IT health care, and the CompTIA Healthcare IT Technician certificate exam. Healthcare Information Technology can be considered a combination of a health information management framework, a way to improve the delivery of patient services, and a facilitator of the coordination of patient care.

Trainer Michael Shannon and a guest healthcare expert will take you through HIT regulations; medical business operations; healthcare organization and operations; basic IT operations; network IT operations; document imaging; and basic to advanced healthcare security. If you're looking to improve your skills for the healthcare industry, or want to position yourself for a job in this fast-growing field, this is the series to watch!

Introduction to CompTIA Healthcare IT Technician

00:00:00 - Well, hello and welcome to the CompTIA health care IT
00:00:04 - technician Nugget from CBT Nuggets.
00:00:06 - My name is Michael Shannon.
00:00:08 - And I am so excited to be with you this entire Nugget series
00:00:12 - to help you not only pass that certification exam for health
00:00:16 - care IT technician, but also to help prepare you for a
00:00:20 - exciting and profitable career in IT, specifically in the
00:00:25 - health care industry.
00:00:27 - Now, you can see down here I've got some certifications.
00:00:29 - I'm a CCNP Security.
00:00:31 - So that's a Cisco professional security certification.
00:00:34 - But I also have certifications in Juniper and do Juniper
00:00:38 - security as well.
00:00:39 - I have the CISSP certification.
00:00:42 - And I have a specialization in HIPAA, CHSS.
00:00:47 - That's the certified HIPAA security specialist.
00:00:49 - As a matter of fact, I was one of the first groups of people,
00:00:52 - the actual first class, to receive that specialization
00:00:56 - way back when HIPAA Academy was first giving out
00:01:00 - certifications, when HIPAA was just getting started.
00:01:03 - So I've been doing this for a long time, working with IT
00:01:07 - with health care and the insurance industry.
00:01:09 - And let me tell you, that was a tough exam.
00:01:11 - Only half of us-- we all went to Iowa to study and test
00:01:15 - under Ali Pabrai, who is the head of HIPAA Academy and the
00:01:18 - one that's really on the forefront of HIPAA education.
00:01:21 - We studied with him.
00:01:22 - And I only half of us passed the exam.
00:01:24 - So I was very fortunate.
00:01:26 - I also got the Certified HIPAA Professional Certification,
00:01:28 - the CHP, from HIPAA Academy.
00:01:31 - Now, I've got to tell you, I have been waiting a long time
00:01:35 - to have just this kind of certification that combines IT
00:01:39 - and security and health care.
00:01:41 - In my opinion, it's been too long coming.
00:01:44 - But thankfully, CompTIA, that non-profit organization and
00:01:49 - advocate for the IT industry with 25 years in the industry,
00:01:54 - has provided this IT certification.
00:01:57 - I'm really excited about it.
00:01:59 - Now, here's one of the special things
00:02:00 - about this Nugget series.
00:02:02 - I will be your primary trainer and instructor and your guide
00:02:06 - throughout this journey through health care IT
00:02:09 - technician.
00:02:10 - But I have, as my consultant and my technical reviewer--
00:02:14 - and from time to time, we're going to
00:02:15 - hear from this person--
00:02:17 - Shelly Smith, who has, oh, I don't know, decades of
00:02:20 - experience in the health care industry, especially on the
00:02:24 - administrative side in hospitals.
00:02:25 - And she's very well-certified.
00:02:27 - And I have a ton of confidence in her.
00:02:29 - As a matter of fact, I have 100% confidence in her and her
00:02:32 - ability to review and to add input and to provide health
00:02:36 - care insight to me and to you as well.
00:02:39 - As a matter of fact, I went down to Austin where Shelly
00:02:42 - is, Austin, Texas, and interviewed her and got quite
00:02:46 - a few answers and information from her that I'm going to be
00:02:49 - distributing and interspersing throughout this
00:02:51 - entire Nugget series.
00:02:52 - So let's listen to my first little interview with Shelley,
00:02:55 - as she gave us a little bit of her background and her
00:02:59 - experience that she's going to bring to the table in this
00:03:02 - CompTIA health care IT technician Nugget.
00:03:05 - OK.
00:03:05 - It's our privilege to have Shelley Smith here with us
00:03:08 - throughout this Nugget series as our medical industry
00:03:11 - consultant and technical reviewer.
00:03:14 - So Shelly, tell us a little bit about your background.
00:03:17 - And what are you doing now in the industry?
00:03:20 - Hi, Mike.
00:03:20 - Well, thanks for having me.
00:03:22 - A little bit about my background.
00:03:24 - I have 30 years plus experience in the health
00:03:26 - information management field.
00:03:28 - I'm an RHIA, a certified coding specialist.
00:03:32 - And I have a certification in clinical documentation
00:03:35 - improvement.
00:03:37 - The majority of my work has been hospital-based.
00:03:40 - I've worked in health information management for
00:03:42 - large networks of hospitals, including coding departments,
00:03:46 - risk management, quality assurance, HIPAA compliance,
00:03:50 - and, most recently, as a clinical documentation
00:03:52 - specialist.
00:03:54 - OK.
00:03:54 - Well, that's just a small portion of much of the
00:03:57 - interview that we're going to be listening to throughout
00:03:59 - this Nugget series with Shelly from time to time.
00:04:01 - And like I said, I have the utmost confidence in her.
00:04:04 - She is not somebody that I went out and looked for
00:04:08 - somebody out on the internet or whatever.
00:04:11 - She is actually my cousin.
00:04:12 - I've known her my entire life.
00:04:14 - And I have total confidence in her ability to make sure that
00:04:17 - this Nugget is going to be as good as it can be.
00:04:20 - So we'll be hearing more from her in the future.
00:04:22 - What I want to do now is I want to talk more about this
00:04:25 - particular certification and what are the objectives that
00:04:29 - we need to cover throughout this entire Nugget series.
00:04:32 - Let's take a look at the domains of the health care IT
00:04:36 - technician certificate.
00:04:38 - OK.
00:04:39 - To certify as a health care IT technician, you're going to
00:04:42 - have to master five different domains.
00:04:45 - And you can see the bulk of our exam is going to cover
00:04:49 - domains 3, 4, and 5.
00:04:52 - 13% will be on Regulatory Requirements, domain 1.
00:04:57 - 15% is domain 2, Organizational Behavior.
00:05:01 - 26% is going to be IT Operations.
00:05:05 - 25% Medical Business Operations.
00:05:09 - And then 21% and will be domain 5, the Security domain.
00:05:15 - And in this CBT Nugget, I will cover every one of the
00:05:19 - sub-topics.
00:05:20 - And we're going to go through all these in a second here.
00:05:22 - But I'll make sure that we have all of these bases
00:05:24 - covered so that you'll be more than prepared for this exam,
00:05:29 - but more than that, prepared to get out there in the real
00:05:32 - world and get a job with a health care organization.
00:05:36 - Now, here's our exam.
00:05:37 - It is CompTIA exam HIT-001.
00:05:42 - On the exam, you're going to have 75 questions.
00:05:45 - And you've got one hour to pass those questions.
00:05:49 - It's a multiple choice type of test, multiple choice,
00:05:53 - multiple answer, or single answer.
00:05:55 - It is vendor neutral.
00:05:57 - So there will not be any specific questions on, let's
00:06:01 - say, Microsoft or Linux or Sun Solaris Blade servers or
00:06:07 - particular security appliances.
00:06:09 - However, throughout this Nugget series, I will be using
00:06:13 - actual equipment.
00:06:14 - I'll be doing actual demonstrations to teach you
00:06:17 - the concepts and the principles and the
00:06:19 - methodologies.
00:06:20 - Will you have to replicate those on the exam?
00:06:23 - No.
00:06:23 - But it's a great way for you to learn how to implement IT
00:06:27 - operations, how to implement security, right?
00:06:30 - And so we'll have some real-world demonstrations.
00:06:33 - And it will also help you, because chances are most shops
00:06:37 - you're going to be dealing with are going to be working
00:06:38 - with Microsoft, or Cisco, or Juniper.
00:06:42 - So you'd be well prepared for some real-world scenarios.
00:06:45 - Now, to pass this exam, on a scale of 1 to 900, you have to
00:06:50 - get a 650 out of 900 to pass the exam.
00:06:54 - And the exam is administered in English only.
00:06:57 - So that's the HIT-001 exam.
00:07:00 - Let's break down these five different domains and the
00:07:03 - subtopics that we're going to be discovering and learning
00:07:07 - within each of those five domains.
00:07:10 - OK.
00:07:10 - Our first two domains, Regulatory Requirements and
00:07:13 - Organizational Behavior, will make up about 28% of the exam.
00:07:17 - And we can see here, oh, I don't know, about nine
00:07:20 - objectives of those first two domains.
00:07:23 - First off, we'll be talking about identifying standard
00:07:27 - agencies, like HHS and ONC and CMS.
00:07:31 - We'll talk about different laws, like HIPAA and high tech
00:07:35 - and different regulations.
00:07:36 - We'll even mention one of my favorite organizations, the
00:07:38 - NIST or the NIST.
00:07:40 - Then we'll explain and classify specifically HIPAA
00:07:44 - controls and HIPAA compliance issues.
00:07:47 - We'll define PHI.
00:07:49 - We'll look at what a covered entity is.
00:07:51 - We'll look at basically some of the security violations,
00:07:56 - fines, and requirements.
00:07:57 - We even have an entire domain here on security.
00:08:01 - We won't steal too much from that domain.
00:08:04 - But we'll talk about other definitions as well that fall
00:08:07 - under HIPAA controls and compliance.
00:08:09 - Then we'll summarize regulatory rules of things
00:08:13 - like retention of records, disposal of records, and
00:08:16 - archiving of records.
00:08:18 - How long are we going to store them?
00:08:20 - Different types of records--
00:08:22 - public records, private records, legal/health records.
00:08:25 - And also, ways of disposing of our records--
00:08:29 - destruction or disposition policies.
00:08:32 - Then the final piece of domain 1 is to explain and interpret
00:08:37 - in a fundamental, rudimentary way legal best practices,
00:08:41 - requirements, and documentation.
00:08:44 - We'll talk about things like business associate agreements,
00:08:47 - service level agreements, waivers of liability, some
00:08:51 - things like that.
00:08:52 - Then we'll get into domain 2, Organizational Behavior.
00:08:56 - We'll be using best practices for handling PHI.
00:09:00 - Maybe you're wondering what PHI stands for.
00:09:03 - PHI stands for personal health information or, more recently,
00:09:09 - protected health information.
00:09:12 - So we'll look at best practices--
00:09:13 - where you're going to place your PC, using privacy
00:09:17 - screens, using screensavers, locking out of sessions,
00:09:22 - things like that.
00:09:23 - We'll identify EHR and EMR access roles and
00:09:28 - responsibilities.
00:09:30 - EHR stands for electronic health records.
00:09:33 - And EMR stands for electronic medical records.
00:09:38 - We'll look at various medical roles, like an RN and an MD
00:09:41 - and a PA, those people you deal with quite often, office
00:09:45 - managers, staff.
00:09:46 - We'll talk about different technical roles
00:09:48 - that you might have.
00:09:50 - We'll look at access for business associates and
00:09:52 - contractors.
00:09:54 - And we'll look at access limitations.
00:09:56 - In 2.3, we'll be looking at applying the proper
00:09:59 - communication methods in the workplace.
00:10:03 - How do we deal with email and instant messaging or faxes?
00:10:08 - What kind of phone security do we have?
00:10:10 - Are we going to use secure file transfer protocol?
00:10:13 - Those kind of things, very practical.
00:10:15 - In 2.4, we'll look at organizational structures and
00:10:18 - different methods or different modes of operation--
00:10:22 - organizational structures like hospitals, nursing homes, home
00:10:25 - health care, surgical centers, labs, those types of things.
00:10:29 - And also at different methods, differences in the scope of
00:10:32 - their work, the resource availability, and how formal
00:10:37 - are your procedures.
00:10:38 - For example, they may be less formal in a hospice
00:10:41 - environment but much more formal in a hospital.
00:10:45 - Less formal in a private practice but more formal in a
00:10:48 - surgical center.
00:10:50 - And then 2.5 is based on different scenarios and
00:10:53 - situations.
00:10:54 - We want to look at daily activities that also follow a
00:10:58 - code of conduct--
00:10:59 - operating in a professional fashion, standard operating
00:11:03 - procedures in different areas of the facility, like the
00:11:07 - examination room versus the emergency room versus the
00:11:11 - recovery room, very practical things.
00:11:13 - Look at adapting our social behavior based on environment
00:11:17 - sensitivity.
00:11:18 - For example, a surgical center that might be doing plastic
00:11:22 - surgery, for example, or reconstructive surgery, you
00:11:25 - may need to adapt your social behavior, because it's a much
00:11:28 - more sensitive environment then maybe just going into a
00:11:31 - normal private practice.
00:11:33 - Also things like using proper sanitation and conforming to
00:11:38 - management directives.
00:11:40 - So those are our first two domains, a lot of things to
00:11:43 - learn, a lot of things to cover.
00:11:44 - And that leads this into our third domain, IT Operations.
00:11:49 - Now, the IT operations domain is the kind of thing you would
00:11:53 - find on the CompTIA A+ and the CompTIA Network+
00:11:59 - certification path.
00:12:00 - So if you're somebody who already has A+ knowledge and
00:12:04 - Network+ knowledge, you might be able to deprecate your
00:12:09 - study time in these nuggets, maybe just focusing on the
00:12:14 - things that are specific to health care--
00:12:16 - EHR and EMR technologies.
00:12:19 - It just depends.
00:12:20 - We're going to be really focusing all of this stuff on
00:12:23 - health care and medical facilities.
00:12:26 - So it's going to be very specific to those
00:12:28 - environments.
00:12:28 - But we'll look at different terminologies and
00:12:32 - technologies--
00:12:33 - the TCP/IP stack and application layer services,
00:12:37 - like DNS and DHCP.
00:12:39 - We'll talk about the importance of 802.11x, 11b,
00:12:44 - 11g, 11n, which is our wireless environment, and then
00:12:48 - maybe using things like remote desktop protocol and Citrix.
00:12:51 - We'll talk about different types of devices as well and
00:12:53 - some major industry terms that we have to know.
00:12:56 - And also, we'll familiarize ourselves with some languages,
00:12:59 - things that are very common--
00:13:01 - XML, HTML, Flash, maybe a little bit of database
00:13:05 - language as well.
00:13:06 - We need to be able to demonstrate the ability to set
00:13:08 - up a basic PC in our EHR or EMR environment.
00:13:13 - And so we will make sure that we can do that.
00:13:15 - Obviously, having an A+ background would be
00:13:19 - beneficial to you.
00:13:19 - And CompTIA does recommend that you have A+ knowledge
00:13:25 - before you come into it.
00:13:26 - It's not a prerequisite.
00:13:27 - But knowing how to solve a simple PC problems, like how
00:13:31 - to deal with a mouse drivers and how to troubleshoot
00:13:34 - printers and power supplies and cabling, those things
00:13:38 - would help.
00:13:39 - But again, I'm going to cover those things in this Nugget.
00:13:41 - So if you don't have A+ knowledge, that's OK.
00:13:44 - You're in the right place.
00:13:45 - That's why we're here, right?
00:13:46 - We'll also talk about the importance of having software
00:13:48 - patches and updates and service packs and hot fixes
00:13:51 - and the importance of documentation.
00:13:53 - We'll look at installing and configuring hardware drivers
00:13:57 - and devices.
00:13:58 - We'll contrast and compare basic client
00:14:01 - networks and tools.
00:14:02 - And like I said, we'll be going through a wide variety
00:14:05 - of different devices here in my home lab to
00:14:07 - help us learn that.
00:14:09 - We'll look at applying basic configuration settings.
00:14:12 - How do you set up your wireless router, for example?
00:14:14 - And we'll go ahead.
00:14:15 - And we'll do that here.
00:14:16 - I'll bring in a Cisco Linksys wireless router.
00:14:20 - And we'll go ahead and set it up like we would for a small
00:14:24 - private practice.
00:14:25 - We'll look at some of these features that we need to
00:14:27 - configure on our router, like DHCP for example.
00:14:30 - We want to look troubleshooting common
00:14:32 - problems, like things with cabling, power problems, the
00:14:36 - right IP addressing settings, things like that, dealing with
00:14:39 - service providers.
00:14:41 - We'll talk about backups.
00:14:42 - That's important.
00:14:44 - Backup configurations.
00:14:45 - And we'll look at some different solutions we have,
00:14:47 - different types of backup, and different software solutions
00:14:50 - that you might want to use from a practical standpoint in
00:14:53 - your environment.
00:14:54 - We'll classify different types of servers, different
00:14:57 - environments, as well as some of the pros and cons.
00:15:00 - And like I said, we'll compare and contrast EHR and EMR
00:15:04 - technologies and how they're implemented, like ASP and
00:15:07 - cloud services versus a locally-hosted client server
00:15:10 - environment.
00:15:12 - Do we want to use just an ordinary browser?
00:15:15 - Or do we want to have our own kind of proprietary front-end.
00:15:19 - What about some hardware requirements?
00:15:21 - So those are our third domain, which is IT Operations.
00:15:26 - And from a practical standpoint, you may want to
00:15:28 - consider, going out there on the job market in the health
00:15:31 - care environment, if you could complement this IT health care
00:15:36 - CompTIA certification with A+ and Network+
00:15:40 - and maybe even Security+.
00:15:42 - That would be quite a tool kit, quite a resume of
00:15:46 - certifications to walk into when you're trying to get that
00:15:49 - first IT job in health care or maybe trying to move up in the
00:15:53 - health care IT industry.
00:15:55 - Something to think about.
00:15:57 - Here in module 4, we're going to look at Medical Business
00:16:00 - Operations.
00:16:00 - And this is where I'm really going to rely upon the
00:16:04 - expertise in this subject matter expert, Shelly Smith,
00:16:07 - who I introduced you to a little bit earlier in this
00:16:09 - introductory Nugget.
00:16:10 - And she'll keep me honest, because I haven't dealt with
00:16:14 - everything that we're looking at here in these different
00:16:17 - medical business operations.
00:16:19 - So she'll make sure that I have all the bases covered as
00:16:22 - we talk about different interfaces, medical terms and
00:16:24 - devices, interfaces like HL7, e-Prescribing, E/M codes,
00:16:30 - those kind of things, different devices, like
00:16:32 - portable x-ray machines, EKGs, ultrasounds,
00:16:36 - those kind of things.
00:16:37 - We'll talk about clinical software and modules and some
00:16:41 - basic clinical terms, like imaging, STAT, which I've got
00:16:47 - kids in their '20s.
00:16:48 - And they use the word STAT as in, let's get
00:16:51 - this done in a hurry.
00:16:52 - Let's get it done right away.
00:16:54 - Well, you know what?
00:16:54 - It means the same thing in the medical field.
00:16:58 - So we'll talk about things like trauma levels and code
00:17:00 - blue and rapid response.
00:17:02 - We'll talk about different types of medical departments--
00:17:04 - inpatient versus outpatient.
00:17:07 - We'll look at different aspects of the typical
00:17:09 - clinical environment, your basic workflow to register
00:17:13 - patients, consult with patients, examine patients,
00:17:16 - different clinical processes.
00:17:18 - We'll also see how digital signatures can come into play
00:17:22 - with that from a security standpoint.
00:17:24 - I'll just put dig sigs.
00:17:27 - We'll identify and label different components of
00:17:29 - medical interfaces.
00:17:31 - That will be very important.
00:17:32 - The three main areas here really are HL7, e-Prescribing,
00:17:37 - and billing.
00:17:37 - So we'll focus on that.
00:17:39 - The same thing with common interface problems and
00:17:42 - escalation of problems or to tech support.
00:17:45 - That would be problems and challenges with HL7, and
00:17:48 - e-prescribing, medical devices, and billing.
00:17:51 - For example, are we having communication link problems?
00:17:53 - Are we having network problems?
00:17:55 - We have to make sure that we have communication flow and a
00:17:58 - constant flow of reliable and available data when it comes
00:18:01 - to dealing with these things.
00:18:03 - We'll talk about the basics of document imaging, things that
00:18:06 - you maybe are already familiar with.
00:18:08 - You know about gif files and jpg files-- jpegs.
00:18:12 - But what PDFs and TIFFs, PNG files.
00:18:15 - How are our documents being represented in image format?
00:18:20 - 4.6 here, different scenarios here for figuring out
00:18:25 - different clinical software problems, locating the
00:18:28 - affected modules, escalating procedures to the proper
00:18:32 - technical support tier.
00:18:34 - We'll also, finally in the medical business operations
00:18:38 - domain, we'll describe change control best practices.
00:18:42 - And this is going to be involving you methodologies
00:18:45 - for change controls.
00:18:46 - Maybe you are implementing an ITIL implementation, which I
00:18:51 - teach the ITIL version 3 Foundations.
00:18:54 - You may want to check that out from CBT Nuggets.
00:18:57 - We'll talk about the procedures for customization,
00:19:00 - for updating, for patching, for upgrading, scheduling, the
00:19:04 - change control mechanisms and dealing with the governance
00:19:08 - board or steering committees.
00:19:10 - So that's our fourth domain, Medical Business Operations.
00:19:14 - This is all really interesting stuff.
00:19:16 - And you're going to learn so much about IT and the medical
00:19:19 - business from this CBT Nugget.
00:19:20 - It's really exciting.
00:19:22 - And I am looking forward to it.
00:19:23 - I've got one more domain to cover.
00:19:25 - That's really my expertise, my wheelhouse so to speak.
00:19:28 - And that's security.
00:19:30 - Our final domain, our fifth domain, is Security.
00:19:32 - And that's so important, because it's part of the
00:19:34 - entire HIPAA initiative, which is in tight control of the
00:19:38 - health care industry.
00:19:40 - So we'll start looking at physical security controls.
00:19:43 - There's three different types of security controls.
00:19:45 - There's administrative, which we're going
00:19:47 - to be dealing with.
00:19:48 - There's also logical.
00:19:50 - Those are things like access controls and file permissions
00:19:54 - and things like that.
00:19:55 - But there's physical security control.
00:19:57 - And that's a really big area, making sure that you protect
00:19:59 - your servers and your network hardware and what's being spit
00:20:03 - out on your fax machine or your printers or your copiers,
00:20:07 - where you're going to place your devices.
00:20:10 - Are we going to use different types of authentication
00:20:13 - mechanisms?
00:20:14 - Going beyond just user names and passwords.
00:20:16 - Are we going to have badges or key fobs or biometric
00:20:19 - mechanisms?
00:20:20 - What about environmental controls?
00:20:23 - Are we going to have protection
00:20:24 - for our HVAC system?
00:20:25 - Do we have file suppression?
00:20:27 - Do we have a backup generator?
00:20:29 - Those types of things.
00:20:30 - And also, how to physically protect your
00:20:33 - facility with locks--
00:20:35 - door locks, privacy screens, those types of things.
00:20:37 - We'll also look at encryption types.
00:20:39 - That's a very important aspect.
00:20:41 - Crypto systems are highly involved for protection of
00:20:44 - confidentiality.
00:20:46 - So we'll look at types of encryption.
00:20:48 - We'll look at different communication mechanisms and
00:20:50 - different storage mechanisms and how we can protect those.
00:20:53 - We'll focus on, specifically, the dissemination of PHI,
00:20:58 - protected health information.
00:20:59 - Again, remember all of these things we have to think about
00:21:02 - in the context of health care and the medical field, very
00:21:07 - specific here.
00:21:08 - Best practices for creating and communicating passwords.
00:21:13 - Permission levels based on a role-based
00:21:15 - access control model.
00:21:17 - Identify different remote access methods.
00:21:20 - What about VPNs?
00:21:21 - How do we use those?
00:21:22 - And what types of protocols are we going to use?
00:21:24 - Are we going to use terminal emulation to be able to access
00:21:27 - machines remotely?
00:21:29 - We'll also spend quite a bit of time
00:21:31 - looking on wireless security.
00:21:33 - Now, one of the things here I need to point out to you is
00:21:36 - wireless is a whole animal in itself.
00:21:39 - And so I do not have the time to teach you wireless
00:21:43 - architecture and how wireless 802.11x, x how it works.
00:21:49 - So if you're not familiar with wireless, you may want to go
00:21:53 - check out one of the other CBT nuggets.
00:21:55 - For example, let me show you.
00:21:58 - I'm up at the CBT Nuggets website.
00:21:59 - I'm looking under the wireless IT training.
00:22:02 - I mentioned the CWN.
00:22:04 - I produced all of this wireless stuff.
00:22:06 - I'm a wireless specialist.
00:22:07 - I would recommend to you, if you have no knowledge of
00:22:09 - wireless, because I don't have the time to teach wireless.
00:22:14 - If you have it in your budget, or if you have it in your
00:22:17 - licensing, the Wireless# would be a really good way to go.
00:22:21 - This is kind of the entry-level wireless
00:22:23 - certification.
00:22:24 - So it just talks about an introduction to the
00:22:27 - characteristics and the standards, RF fundamentals,
00:22:31 - and other technologies, wireless client devices, those
00:22:35 - types of things.
00:22:35 - This would be a really good place to start.
00:22:37 - So I'm not trying to bait and switch you here or
00:22:40 - do any kind of upsell.
00:22:42 - What I'm saying, however, is that when I do wireless
00:22:45 - security, I'm going to be focusing just on the security
00:22:48 - aspect of it.
00:22:49 - And I'm going to work off the assumption that you have some
00:22:53 - basic fundamental knowledge of wireless networking.
00:22:56 - So again, in the Network+ you could get some of that.
00:23:00 - Or you could go do that Wireless#.
00:23:02 - Either one of those would be good additions.
00:23:03 - And the reason why this is important is because there is
00:23:06 - so much a wireless networking in hospitals and in clinics
00:23:10 - and in private practice.
00:23:11 - It's such a ubiquitous technology, because it
00:23:15 - facilitates the use of hand-held devices and
00:23:18 - proprietary medical devices and roaming throughout the
00:23:22 - facility and the hospital and from one building to another
00:23:26 - on the medical campus.
00:23:28 - So it's such an important thing.
00:23:30 - So I don't want you to get short-changed on that.
00:23:32 - You may want to add that to your knowledge base to be as
00:23:34 - successful as you can as a health care IT professional.
00:23:39 - We'll look at best practices in the secure disposition of
00:23:43 - electronic personal or protected HI or physical HI,
00:23:49 - things like sanitizing and shredding and de-gauzing.
00:23:53 - We'll implement backup procedures.
00:23:54 - And earlier in this Nugget, I will give you
00:23:58 - an overview of backup.
00:23:59 - But we'll also go farther with that and
00:24:01 - look at disaster recovery.
00:24:04 - What are some good methods of disaster recovery?
00:24:07 - This is such a mission critical field, such a mission
00:24:10 - critical sector.
00:24:12 - People's lives depend upon us.
00:24:14 - And so this is a really important
00:24:16 - area, disaster recovery.
00:24:17 - And we'll finish up this entire Nugget series identify
00:24:21 - some common security risks and prevention methods.
00:24:24 - There's some basic things that are covered in the objectives
00:24:28 - from CompTIA, like social engineering and the spamming
00:24:32 - and spimming and malware and spyware.
00:24:35 - But I'll go a little bit further.
00:24:37 - And I'll get real, real world with you and talk about some
00:24:40 - of the most recent things we're dealing with here from a
00:24:44 - security vulnerability standpoint, especially as far
00:24:47 - as malware goes.
00:24:48 - So that is pretty much our five domains.
00:24:51 - Domain 1, Regulatory Requirements at 13%.
00:24:55 - Domain 2, Organizational Behavior at 15%.
00:24:58 - IT Operations, domain 3, at 26%.
00:25:03 - Domain 4, Medical Operations at 25%.
00:25:05 - And finally, a dedicated domain on security at 21%.
00:25:10 - Well, I'm confident with this intro Nugget here for the
00:25:13 - CompTIA health care IT technician Nugget that you've
00:25:17 - got a good idea of what we're going to do.
00:25:19 - You've got a good idea of the journey we're
00:25:20 - going to be going on.
00:25:22 - On behalf of myself, Michael Shannon, and Shelly Smith,
00:25:24 - we're looking forward to helping you become the most
00:25:27 - successful health care IT technician possible.
00:25:31 - And so we're ready to dig in, learning about standard
00:25:36 - agencies, some of the laws we deal with, and some of the
00:25:38 - regulations.
00:25:39 - And we'll hear from Shelly there as well really in our
00:25:42 - first content Nugget.
00:25:44 - So I hope this CBT Nugget was informative for you.
00:25:48 - I want to thank you for viewing.

Healthcare Regulatory Compliance Overview

Regulatory Requirements (Part 2)

Organizational Behavior (Part 1)

Organizational Behavior (Part 2)

Organizational Behavior (Part 3)

IT Operations (Part 1)

IT Operations (Part 2)

IT Operations (Part 3)

IT Operations (Part 4)

IT Operations (Part 5)

Medical Business Operations (Part 1)

Medical Business Operations (Part 2)

Medical Business Operations (Part 3)

Security (Part 1)

Security (Part 2)

Security (Part 3)

Healthcare IT Technician Exam Review

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