Case Study

Kaspersky Lab

Maximizing Success with Coaching

Accountability Coaching: Your Team Training Concierge

By The Numbers

Over 4 months Kaspersky Lab used Accountability Coaching to:
extra hours
hours per hour of training
hours of productivity


Kaspersky Lab is a global cybersecurity company with over 270,000 corporate clients worldwide.

Team Bio

Yasser Fuentes, Technical Support Group Manager for Kaspersky Lab Latin America. 10 team members serve 4,000 end users.

Training Needs & Challenges

All team members are preparing to certify in CompTia A+ and Network+, but training often takes a backseat to the daily demands of a fast-paced industry.

Training Support & Results

Accountability coaching gave the Kaspersky Lab team the structure they needed to make training a priority, and they increased training hours by nearly 300%.

"We are all very busy with our work. The structure and accountability that coaching provides allows us to get feedback on our progress and encourages us to adhere to our plan. Our coach helps me keep the team focused on training."

Yasser Fuentes
Technical Support Group Manager
Kaspersky Lab Latin America

About Kaspersky Lab

Kaspersky Lab is a global cybersecurity company founded in 1997. Kaspersky Lab's deep threat intelligence and security expertise is constantly transforming into security solutions and services to protect businesses, critical infrastructure, governments and consumers around the globe. The company's comprehensive security portfolio includes leading endpoint protection and a number of specialized security solutions and services to fight sophisticated and evolving digital threats. Over 400 million end users and 270,000 corporate clients are protected by Kaspersky Lab.

Yasser Fuentes manages a team that provides specialized support, helping customers implement Kaspersky Lab security solutions. This team of 10 serves up to 4,000 end users per month across a range of systems and networking contexts.

IT security is an industry that changes fast; Fuentes chose CBT Nuggets as his team’s training solution because unlimited access allows them to keep pace and train consistently. "We have to do a lot of independent study. We don't have time for boot camps, or travel to learn. CBT Nuggets helps us move quickly and meet the changing needs of our business."

Fuentes also values CBT Nuggets' practical, applied approach to learning; "The instructors are hands-on, the videos cover everything in detail, and always include an opportunity to practice."


Kaspersky Lab’s training program is robust. Team members are required to earn new certifications each quarter, beginning with CompTIA’s Network+ and Security+, then moving on to Cisco’s CCNA certification.

Despite this rigorous requirement, Fuentes wasn’t seeing his team dedicate the necessary time to training. That’s where CBT Nuggets' Accountability Coaching made the difference. Fuentes worked with CBT Nuggets coach Aaron Grusi to develop a training plan and establish accountability practices.

The Coaching Solution

Grusi says, "As a coach, I work with team leads to establish internal accountability and engender a culture of learning within their organization. Our goal is to build a framework that makes training an integral part of the team routine."

Grusi keeps Fuentes updated with dynamic training reports for the Kaspersky Lab team. These reports detail who is training, how much they’re training, and what courses they’re watching. Then he and Fuentes discuss how to optimize the team's training program to meet company goals.

Since they started coaching, Fuentes' team has seen their training hours nearly quadruple. Fuentes says coaching helps his team stay motivated and on target to reach their training goals. "We are all very busy with our work. The structure and accountability Aaron’s coaching provides allows us to get feedback on our progress and encourages us to adhere to our plan. He helps me keep the team focused on training."

Beyond Accountability

Grusi also gives the team study plans and training tips that help them get the most out of their CBT Nuggets subscriptions, and he introduced them to the CBT Nuggets Learners Community - an online forum where CBT Nuggets subscribers can connect to other learners who are training for the same certifications or in similar topics.

Fuentes says that Grusi's work goes beyond accountability; by providing the team with additional resources, he makes their training time more effective and efficient; "Aaron is proactive in guiding my team to training, and providing them clear instruction for what they'll need to do to be certified."

If you're interested in exploring how accountability coaching can boost your team's training performance, contact

*IDC Market Analysis Perspective 2014